Senior Strategist, Experience Strategy #10944
ECCO Select, Chicago, Illinois, United States, 60290
Overview
This is as contract to hire, hybrid role (onsite 4 days a week). Must be open to 4 days a week in the office - the 4th day is a mixture of Mondays/Fridays in a 1 month period. Position Title: Senior Strategist, Experience Strategy The Senior Strategist, Experience Strategy plays a key role in shaping customer-centric, data-informed engagement strategies across the full customer journey. This role partners closely with Group Directors and cross-functional teams to translate insights into actionable, omnichannel strategies that drive measurable business outcomes. The Senior Strategist is both a strong strategic thinker and a hands-on contributor, helping elevate the quality of strategic output while supporting client relationships and team development.
What You’ll Do
Develop a deep understanding of our clients’ customers, including their wants, needs, motivations, and behaviors across the full customer journey. Support the development and orchestration of engagement and omnichannel strategies, connecting business and brand objectives to channel-specific approaches (e.g., CRM, social, website, paid media, apps, rep-delivered, and more). Translate qualitative and quantitative insights into clear, actionable strategies and tactical recommendations. Collaborate closely with Client Engagement, Creative, Data, and Technology teams to align on business, brand, and communications strategies. Serve as a strategic partner on client engagements by contributing thoughtful perspectives, insights, and recommendations that help move client work forward. Manage smaller client workstreams and initiatives independently, while supporting Group Directors and senior team members on larger, more complex accounts. Mentor and support junior strategists through informal coaching, feedback, and guidance on strategic thinking and deliverables. Contribute to key strategy deliverables, helping shape strategic direction related to brand development, customer experience, and marketing approach. Continuously analyze client challenges and opportunities, proactively identifying ways to improve work quality and effectiveness. Help identify innovative ideas, tools, and approaches that enhance strategic thinking and unlock growth opportunities. Partner with Directors on workshop planning, proposal development, measurement and analytics approaches, CX planning exercises, and presentation development. Participate in new business efforts, including market research, insight development, and pitch support. Who You Are
A strong critical and analytical thinker who enjoys solving complex business and customer problems. Passionate about customer experience, engagement strategy, and data-informed decision-making. Comfortable developing trusted working relationships with clients through strong business understanding and strategic contribution. Highly collaborative and effective when working across disciplines and teams. A clear and confident communicator, able to articulate strategic ideas both verbally and in writing. Curious, proactive, and motivated to continuously improve both client outcomes and personal craft. What You’ll Need
6–9 years of experience in strategy, market research, CX, or related strategic planning roles. Demonstrated experience contributing to engagement and omnichannel strategies across multiple channels. Strong analytical and insight-generation skills, with the ability to synthesize data into actionable recommendations. Experience supporting and mentoring junior team members in a collaborative environment. Strong communication and presentation skills, with experience contributing to client-facing deliverables. A team-oriented mindset and comfort working within cross-functional teams. A proactive, results-driven approach with a passion for driving client success. We would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Equal Employment Opportunity is The Law This Organization Participates in E-Verify
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This is as contract to hire, hybrid role (onsite 4 days a week). Must be open to 4 days a week in the office - the 4th day is a mixture of Mondays/Fridays in a 1 month period. Position Title: Senior Strategist, Experience Strategy The Senior Strategist, Experience Strategy plays a key role in shaping customer-centric, data-informed engagement strategies across the full customer journey. This role partners closely with Group Directors and cross-functional teams to translate insights into actionable, omnichannel strategies that drive measurable business outcomes. The Senior Strategist is both a strong strategic thinker and a hands-on contributor, helping elevate the quality of strategic output while supporting client relationships and team development.
What You’ll Do
Develop a deep understanding of our clients’ customers, including their wants, needs, motivations, and behaviors across the full customer journey. Support the development and orchestration of engagement and omnichannel strategies, connecting business and brand objectives to channel-specific approaches (e.g., CRM, social, website, paid media, apps, rep-delivered, and more). Translate qualitative and quantitative insights into clear, actionable strategies and tactical recommendations. Collaborate closely with Client Engagement, Creative, Data, and Technology teams to align on business, brand, and communications strategies. Serve as a strategic partner on client engagements by contributing thoughtful perspectives, insights, and recommendations that help move client work forward. Manage smaller client workstreams and initiatives independently, while supporting Group Directors and senior team members on larger, more complex accounts. Mentor and support junior strategists through informal coaching, feedback, and guidance on strategic thinking and deliverables. Contribute to key strategy deliverables, helping shape strategic direction related to brand development, customer experience, and marketing approach. Continuously analyze client challenges and opportunities, proactively identifying ways to improve work quality and effectiveness. Help identify innovative ideas, tools, and approaches that enhance strategic thinking and unlock growth opportunities. Partner with Directors on workshop planning, proposal development, measurement and analytics approaches, CX planning exercises, and presentation development. Participate in new business efforts, including market research, insight development, and pitch support. Who You Are
A strong critical and analytical thinker who enjoys solving complex business and customer problems. Passionate about customer experience, engagement strategy, and data-informed decision-making. Comfortable developing trusted working relationships with clients through strong business understanding and strategic contribution. Highly collaborative and effective when working across disciplines and teams. A clear and confident communicator, able to articulate strategic ideas both verbally and in writing. Curious, proactive, and motivated to continuously improve both client outcomes and personal craft. What You’ll Need
6–9 years of experience in strategy, market research, CX, or related strategic planning roles. Demonstrated experience contributing to engagement and omnichannel strategies across multiple channels. Strong analytical and insight-generation skills, with the ability to synthesize data into actionable recommendations. Experience supporting and mentoring junior team members in a collaborative environment. Strong communication and presentation skills, with experience contributing to client-facing deliverables. A team-oriented mindset and comfort working within cross-functional teams. A proactive, results-driven approach with a passion for driving client success. We would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Equal Employment Opportunity is The Law This Organization Participates in E-Verify
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