About the Job
This role provides advanced operational support, administration, and advisory services for Slack Enterprise Grid in a mature enterprise environment. You will serve as a key escalation point for complex issues, ensure platform stability and security, and partner with business and technical stakeholders to continuously improve how Slack is used across the organization.
Type : Full Time Employee
Workplace : must work EST hours, remote OK
What you will do at Sogeti
Provide L2 and L3 support for Slack Enterprise Grid, serving as an escalation point for complex user and platform issues.
Own ongoing maintenance and operational health of the Slack platform, including monitoring, troubleshooting, and issue resolution.
Administer Slack Enterprise Grid, including workspace configuration, user provisioning, role and permission management, and license oversight.
Manage support intake and back-end support operations to ensure timely and effective resolution of incidents and requests.
Partner with business stakeholders to assess current Slack usage and provide advisory recommendations to improve productivity and collaboration.
Coordinate vendor escalations with Slack Enterprise Support as needed and track issues through to resolution.
Develop and maintain platform documentation, SOPs, and knowledge base articles to support users and internal teams.
Support training delivery and creation of enablement content to improve end-user understanding and adoption of Slack features.
Collaborate with cybersecurity and identity teams to maintain platform security, compliance, and overall health.
Provide consultative guidance on new Slack features, enhancements, and roadmap considerations as they relate to business needs.
What you will bring
Hands-on experience administering Slack Enterprise Grid or a similar enterprise collaboration platform.
Demonstrated experience providing Tier 2 and Tier 3 support in a production enterprise environment.
Strong understanding of platform operations, support workflows, and incident management processes.
Ability to communicate clearly with both technical teams and business stakeholders.
Experience creating and maintaining documentation, SOPs, and user-facing knowledge content.
Comfortable balancing operational support responsibilities with advisory and continuous improvement work.
Certifications
Slack Certified Admin (preferred)
Education Bachelor's or master's degree in Computer Science, Software Engineering, or an IT related field.
Life at Sogeti Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work options
401(k) with 150% match up to 6%
Employee Share Ownership Plan
Life Insurance
Adoption, Surrogacy & Cryopreservation Assistance
Career Planning & Coaching
$5,250 Tuition Reimbursement & 20,000+ Online Courses
Employee Resource Groups
Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
Disaster Relief Programs
About Sogeti Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Become Your Best | www.sogeti.us
Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $80,000 - $105,000.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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Type : Full Time Employee
Workplace : must work EST hours, remote OK
What you will do at Sogeti
Provide L2 and L3 support for Slack Enterprise Grid, serving as an escalation point for complex user and platform issues.
Own ongoing maintenance and operational health of the Slack platform, including monitoring, troubleshooting, and issue resolution.
Administer Slack Enterprise Grid, including workspace configuration, user provisioning, role and permission management, and license oversight.
Manage support intake and back-end support operations to ensure timely and effective resolution of incidents and requests.
Partner with business stakeholders to assess current Slack usage and provide advisory recommendations to improve productivity and collaboration.
Coordinate vendor escalations with Slack Enterprise Support as needed and track issues through to resolution.
Develop and maintain platform documentation, SOPs, and knowledge base articles to support users and internal teams.
Support training delivery and creation of enablement content to improve end-user understanding and adoption of Slack features.
Collaborate with cybersecurity and identity teams to maintain platform security, compliance, and overall health.
Provide consultative guidance on new Slack features, enhancements, and roadmap considerations as they relate to business needs.
What you will bring
Hands-on experience administering Slack Enterprise Grid or a similar enterprise collaboration platform.
Demonstrated experience providing Tier 2 and Tier 3 support in a production enterprise environment.
Strong understanding of platform operations, support workflows, and incident management processes.
Ability to communicate clearly with both technical teams and business stakeholders.
Experience creating and maintaining documentation, SOPs, and user-facing knowledge content.
Comfortable balancing operational support responsibilities with advisory and continuous improvement work.
Certifications
Slack Certified Admin (preferred)
Education Bachelor's or master's degree in Computer Science, Software Engineering, or an IT related field.
Life at Sogeti Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work options
401(k) with 150% match up to 6%
Employee Share Ownership Plan
Life Insurance
Adoption, Surrogacy & Cryopreservation Assistance
Career Planning & Coaching
$5,250 Tuition Reimbursement & 20,000+ Online Courses
Employee Resource Groups
Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
Disaster Relief Programs
About Sogeti Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Become Your Best | www.sogeti.us
Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $80,000 - $105,000.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
#J-18808-Ljbffr