Overview
(Austin, TX)
Atmosphere is the leading streaming TV platform built specifically for businesses. Unlike ad networks or signage companies, Atmosphere is the only true TV company whose first priority is to entertain television audiences outside of the home. Our content is designed to be fun, engaging, and worth watching, transforming waiting rooms, gyms, bars, and restaurants into better experiences for customers and better businesses for owners.
We are the first and only company to think about both the business owner and their customers when creating TV content. With 60,000+ venues and a global audience of over 150 million monthly viewers, Atmosphere is redefining what TV means outside the living room.
About the Role We’re looking for a Help Desk Analyst to own day-to-day support of our internal hardware and software environment, troubleshoot technical issues as they arise, and keep employees productive. You’ll operate with a high degree of autonomy while collaborating as needed to keep systems running smoothly. The environment moves quickly, so adaptability, sound judgment, and a practical problem-solving mindset are essential.
This position is on-site in Austin, TX! Availability to be in-office 4-5 days a week is required.
Responsibilities
Setup, support, & troubleshoot laptops, workstations, printers and network
Manage configuration & security for MacOS w/ Jamf and Crowdstrike & Windows with Intune & Crowdstrike
Resolve or escalate IT support tickets in a timely manner with a high level of customer service
Install and configure desktop applications and cloud/SaaS services
Manage user accounts and permissions within Okta, Rippling, and Google Workspace
Assist HR with onboarding and offboarding processes, ensuring smooth transitions
Onboard new employees by providing equipment, access, and tools needed
Conduct routine inventory audits (hardware/software/security) for compliance with IT standards & policies
Assist with network setup, maintenance, and troubleshooting
Contribute to process any policy improvements and provide IT support of company-wide initiatives
Create and update documentation for common technical issues, resolutions, and standard operating procedures
Qualifications
Proficiency with macOS, iOS, and tvOS, including setup and troubleshooting
Experience with Okta, Google Workspace Slack
Familiarity with Rippling IT is a strong plus
Proficiency in troubleshooting and analyzing issues using a systematic approach
Help desk support experience, preferably in a distributed office/remote environment
Multitask in a fast-paced environment while maintaining an emphasis on detail and quality
Good organizational skills, communication, and interpersonal skills with an attention to detail
Able to manage multiple projects in a fast-paced, deadline-driven environment
Must be flexible with taking on new responsibilities and proactive in researching solutions to technical issues
Compensation & Benefits
Competitive salary
Company Equity
Company 401(k) with employer matching
Competitive insurance plans
Flexible Time Off Policy
Don’t meet every single requirement? Research shows that women and underrepresented groups often hesitate to apply for roles unless they meet all the criteria. At Atmosphere, we’re committed to building a diverse, inclusive team where creativity, innovation, and teamwork matter most. If you're passionate about this role but your experience doesn't check every box, we still want to hear from you. You might just be the right fit for this or another role on our team.
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Atmosphere is the leading streaming TV platform built specifically for businesses. Unlike ad networks or signage companies, Atmosphere is the only true TV company whose first priority is to entertain television audiences outside of the home. Our content is designed to be fun, engaging, and worth watching, transforming waiting rooms, gyms, bars, and restaurants into better experiences for customers and better businesses for owners.
We are the first and only company to think about both the business owner and their customers when creating TV content. With 60,000+ venues and a global audience of over 150 million monthly viewers, Atmosphere is redefining what TV means outside the living room.
About the Role We’re looking for a Help Desk Analyst to own day-to-day support of our internal hardware and software environment, troubleshoot technical issues as they arise, and keep employees productive. You’ll operate with a high degree of autonomy while collaborating as needed to keep systems running smoothly. The environment moves quickly, so adaptability, sound judgment, and a practical problem-solving mindset are essential.
This position is on-site in Austin, TX! Availability to be in-office 4-5 days a week is required.
Responsibilities
Setup, support, & troubleshoot laptops, workstations, printers and network
Manage configuration & security for MacOS w/ Jamf and Crowdstrike & Windows with Intune & Crowdstrike
Resolve or escalate IT support tickets in a timely manner with a high level of customer service
Install and configure desktop applications and cloud/SaaS services
Manage user accounts and permissions within Okta, Rippling, and Google Workspace
Assist HR with onboarding and offboarding processes, ensuring smooth transitions
Onboard new employees by providing equipment, access, and tools needed
Conduct routine inventory audits (hardware/software/security) for compliance with IT standards & policies
Assist with network setup, maintenance, and troubleshooting
Contribute to process any policy improvements and provide IT support of company-wide initiatives
Create and update documentation for common technical issues, resolutions, and standard operating procedures
Qualifications
Proficiency with macOS, iOS, and tvOS, including setup and troubleshooting
Experience with Okta, Google Workspace Slack
Familiarity with Rippling IT is a strong plus
Proficiency in troubleshooting and analyzing issues using a systematic approach
Help desk support experience, preferably in a distributed office/remote environment
Multitask in a fast-paced environment while maintaining an emphasis on detail and quality
Good organizational skills, communication, and interpersonal skills with an attention to detail
Able to manage multiple projects in a fast-paced, deadline-driven environment
Must be flexible with taking on new responsibilities and proactive in researching solutions to technical issues
Compensation & Benefits
Competitive salary
Company Equity
Company 401(k) with employer matching
Competitive insurance plans
Flexible Time Off Policy
Don’t meet every single requirement? Research shows that women and underrepresented groups often hesitate to apply for roles unless they meet all the criteria. At Atmosphere, we’re committed to building a diverse, inclusive team where creativity, innovation, and teamwork matter most. If you're passionate about this role but your experience doesn't check every box, we still want to hear from you. You might just be the right fit for this or another role on our team.
#J-18808-Ljbffr