Overview
At Allied Public Adjusters (APA), our North Star is clear: we envision a world where every property loss is settled truthfully and equitably. Since 1997, we\'ve worked on behalf of policyholders to demand what\'s right using technical expertise, field investigations, and uncompromising quality. We empower policyholders with skillful representation, while ensuring that carriers have the information they need to do what\'s right. Our team is a dedicated group of professionals committed to ensuring individuals receive fair insurance settlements. We combine licensed expertise with an in-house assortment of legal professionals, construction estimators, accountants, and adjusters. At Allied, we\'re about people. We advocate for transparency, equity, and the rightful interests of our community.
Role APA is expanding and is looking for motivated individuals to come onboard as public adjusters. The Public Adjuster I (PA I) is a professional claims handler who advocates for the policyholder in appraising and negotiating a claimant\'s insurance claim throughout the claim process. The PA I works well in a rapid-paced environment, models APA\'s core values, and reports to a Managing Public Adjuster. The PA I develops foundational skills in claims handling, client communication, and documentation while supporting more senior adjusters and learning to manage claims with structured guidance. This position is onsite 5 days a week in Glendale, CA or Newport Beach, CA.
Responsibilities
Assist in managing assigned claims with support and guidance
Learn and apply policy interpretation and coverage fundamentals
Promptly handle claims that are assigned, creating a positive client experience
Conduct onsite inspections (with direction or supervision as necessary)
Capture photos and measurements to accurately measure losses
Prepare detailed scope and cost estimates (including using experts when needed)
Investigate claims thoroughly and present strong cases to negotiate settlements for clients
Follow internal processes, documentation standards, and timelines
Maintain timely client communication and expectations
Draft reports and claim documentation
Properly document claim files pursuant to company standards
Effectively utilize support teams such as legal, engineering, and leadership to resolve claims and maximize value for clients
Be a collaborative team player and assist others; may include mentoring junior staff
Other duties may be performed as needed; duties may change over time
Qualifications
0–2 years of claims, construction, property, insurance, legal, or related experience
State Public Adjuster License (or ability to obtain)
Strong writing, organization, follow-through, and professionalism
Understanding of insurance industry standards, policies, applicable laws and regulations
Construction knowledge and experience
Within your first year, you will have
Built and manage a full and dynamic case load with timely movement on each claim
Achieve strong claim outcomes for clients
Demonstrate relentless advocacy while maintaining professionalism
Maintain excellent communication standards: proactive client updates, clear expectations, well-documented outreach
Build trust and strong relationships with clients to produce high client satisfaction and referral feedback
Meet or exceed claim cycle time standards while balancing quality and urgency
Produce audit-ready files with complete documentation
Collaborate effectively with company departments to drive results
Demonstrate strategic, clear, intentional claim thinking
Show ownership mentality by treating every claim like it matters
Demonstrate resilience and persistence, and embrace objections and denials
Contribute positively to the company culture and results
Key Performance Indicators
Client satisfaction scores
Response and follow-up timeliness
Documentation accuracy
Claim cycle time
Learning progression benchmarks
Financial goals
Benefits
Salary: $80,000 - $105,000 annually plus up to 10% bonus
401(k) with 3% non-elective contribution
Health, dental, and vision insurance, plus voluntary selections
Generous paid holidays and paid time off
Opportunities for career advancement and professional growth
Car and phone allowance, if needed
Equal Opportunity Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Role APA is expanding and is looking for motivated individuals to come onboard as public adjusters. The Public Adjuster I (PA I) is a professional claims handler who advocates for the policyholder in appraising and negotiating a claimant\'s insurance claim throughout the claim process. The PA I works well in a rapid-paced environment, models APA\'s core values, and reports to a Managing Public Adjuster. The PA I develops foundational skills in claims handling, client communication, and documentation while supporting more senior adjusters and learning to manage claims with structured guidance. This position is onsite 5 days a week in Glendale, CA or Newport Beach, CA.
Responsibilities
Assist in managing assigned claims with support and guidance
Learn and apply policy interpretation and coverage fundamentals
Promptly handle claims that are assigned, creating a positive client experience
Conduct onsite inspections (with direction or supervision as necessary)
Capture photos and measurements to accurately measure losses
Prepare detailed scope and cost estimates (including using experts when needed)
Investigate claims thoroughly and present strong cases to negotiate settlements for clients
Follow internal processes, documentation standards, and timelines
Maintain timely client communication and expectations
Draft reports and claim documentation
Properly document claim files pursuant to company standards
Effectively utilize support teams such as legal, engineering, and leadership to resolve claims and maximize value for clients
Be a collaborative team player and assist others; may include mentoring junior staff
Other duties may be performed as needed; duties may change over time
Qualifications
0–2 years of claims, construction, property, insurance, legal, or related experience
State Public Adjuster License (or ability to obtain)
Strong writing, organization, follow-through, and professionalism
Understanding of insurance industry standards, policies, applicable laws and regulations
Construction knowledge and experience
Within your first year, you will have
Built and manage a full and dynamic case load with timely movement on each claim
Achieve strong claim outcomes for clients
Demonstrate relentless advocacy while maintaining professionalism
Maintain excellent communication standards: proactive client updates, clear expectations, well-documented outreach
Build trust and strong relationships with clients to produce high client satisfaction and referral feedback
Meet or exceed claim cycle time standards while balancing quality and urgency
Produce audit-ready files with complete documentation
Collaborate effectively with company departments to drive results
Demonstrate strategic, clear, intentional claim thinking
Show ownership mentality by treating every claim like it matters
Demonstrate resilience and persistence, and embrace objections and denials
Contribute positively to the company culture and results
Key Performance Indicators
Client satisfaction scores
Response and follow-up timeliness
Documentation accuracy
Claim cycle time
Learning progression benchmarks
Financial goals
Benefits
Salary: $80,000 - $105,000 annually plus up to 10% bonus
401(k) with 3% non-elective contribution
Health, dental, and vision insurance, plus voluntary selections
Generous paid holidays and paid time off
Opportunities for career advancement and professional growth
Car and phone allowance, if needed
Equal Opportunity Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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