Overview
What\u2019s Under The Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country\u2019s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
Responsibilities of the Job (Your Next Destination)
Collect past due payments and negotiate payment plans while maintaining positive relationship with customers. Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals.
Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days).
Educate, negotiate with, and build relationships with customers to influence them to make needed payments.
Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact.
Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.
Contact, or attempt contact with, customers who are delinquent.
Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts. Oversee all overdue accounts with help of automated systems and computers.
Assist customers with debt repayment plans; including modifications and deferments. Listen to customer\u2019s story and determine if debt can be collected.
Utilize computer systems to handle skip tracing.
Maintain positive working relationships with the Loan Servicing team.
Knowledge, Skills and Abilities (The Good Stuff)
Must stay within Fair Debt Collections Practice Act guidelines on all communication with customers.
Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes, scripts, call flow, etc.
Must practice strict discretion when dealing with sensitive customer and account information.
Must be able to negotiate with customers, be familiar with and provide all applicable options and services available to them.
Must be able to stay calm during escalated calls and treat all customers respectfully and with empathy.
Must meet monthly Collection, Call Time, and Quality Assurance Goals.
Requirements (What You Need to Get the Job Done)
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Contact center experience in the financial services industry preferred
Ability to pass a drug test and background check
So What About the Perks? Perks matter
Medical, dental, and vision. DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! DriveTime Family of Brands is committed to providing its employees with opportunities to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement to support your professional development.
Wellness Program with coaching, incentives and discounts on medical premiums.
Competitive pay across the organization.
Game Room, In-House Gym, and social events for team culture and well-being.
We Care and Value YOU: company outings, prizes & more.
Paid Time Off. Wellness days, holidays, and time off for full-time roles; vacation time available for part-timers based on hours worked.
Anything Else? DriveTime Family of Brands is Great Place to Work Certified. 90% of our rockstar employees say they feel right at home here. Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. We seek the right person for DriveTime to grow in a professional, fun, and high-energy environment.
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DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country\u2019s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
Responsibilities of the Job (Your Next Destination)
Collect past due payments and negotiate payment plans while maintaining positive relationship with customers. Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals.
Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days).
Educate, negotiate with, and build relationships with customers to influence them to make needed payments.
Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact.
Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.
Contact, or attempt contact with, customers who are delinquent.
Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts. Oversee all overdue accounts with help of automated systems and computers.
Assist customers with debt repayment plans; including modifications and deferments. Listen to customer\u2019s story and determine if debt can be collected.
Utilize computer systems to handle skip tracing.
Maintain positive working relationships with the Loan Servicing team.
Knowledge, Skills and Abilities (The Good Stuff)
Must stay within Fair Debt Collections Practice Act guidelines on all communication with customers.
Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes, scripts, call flow, etc.
Must practice strict discretion when dealing with sensitive customer and account information.
Must be able to negotiate with customers, be familiar with and provide all applicable options and services available to them.
Must be able to stay calm during escalated calls and treat all customers respectfully and with empathy.
Must meet monthly Collection, Call Time, and Quality Assurance Goals.
Requirements (What You Need to Get the Job Done)
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Contact center experience in the financial services industry preferred
Ability to pass a drug test and background check
So What About the Perks? Perks matter
Medical, dental, and vision. DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! DriveTime Family of Brands is committed to providing its employees with opportunities to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement to support your professional development.
Wellness Program with coaching, incentives and discounts on medical premiums.
Competitive pay across the organization.
Game Room, In-House Gym, and social events for team culture and well-being.
We Care and Value YOU: company outings, prizes & more.
Paid Time Off. Wellness days, holidays, and time off for full-time roles; vacation time available for part-timers based on hours worked.
Anything Else? DriveTime Family of Brands is Great Place to Work Certified. 90% of our rockstar employees say they feel right at home here. Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. We seek the right person for DriveTime to grow in a professional, fun, and high-energy environment.
#J-18808-Ljbffr