Overview
The Adoption Advisor I is responsible for matching Seattle Humane pets with families by facilitating all aspects of our adoption process including meet and greets and dog introductions. The Adoption Advisor I provides a friendly, welcoming, and judgment-free experience for all visitors to the Adoption Lobby and efficiently handles incoming inquiries to the department. Advisors utilize a conversation-based approach to understand client needs and shares medical and behavior history for each pet in order to aid in matchmaking. The Adoption Advisor I supports the mission, goals, and philosophy of Seattle Humane and adheres to the Team Charter.
Key/Essential Functions
Promotes a friendly, welcoming, and non-judgmental atmosphere for all guests entering our Adoption Lobby
Helps visitors get oriented with our adoption process and animal viewing spaces
Guides clients through the adoption advising process by utilizing a conversation-based approach to help match their family with a pet
Provides all relevant behavior and medical history during each advising
Facilitates meets between pets and potential adopters
Provides relevant resources and advice to assist with questions and concerns
Refers for 2nd advising or other internal support as directed and/or needed
Assists with dog-to-dog introductions as outlined in Seattle Humane guidelines
Performs adoption outcome processes accurately and efficiently
Ensures all contracts and waivers are reviewed and signed
Collects and processes payment and donation information
Provides all relevant animal history and adoption support documentation at time of adoption
Ensures that owner has secure method for transporting pet home
Answers incoming inquiries into the department with high standards of customer service and returns voicemails, messages and emails promptly and professionally
Proactively supports retail sales goals by encouraging purchases at time of adoption and accurately entering receipt line items
Actively solicits donations to support agency and department fundraising goals
Works closely with volunteers in the department and related programs; builds rapport, actively engages with, and provides support, training, and guidance as needed
Performs shelter cleaning procedures in department workspaces and perimeter areas to keep public and staff areas clean and orderly
Restocks food, cleaning, and office supplies for the department and informs supervisor when supplies are low
Completes and files all paperwork and other records accurately, while adhering to the files and records retention policy and procedures
Monitors supply and demand of department’s retail needs
Engages regularly with cross-functional teams, helping foster an environment of respect and partnership across departments
Secondary Functions
Adheres to Seattle Humane Standard Operating Procedures
Promotes a positive, supportive, cooperative work environment based on mutual respect and open communication
Reports any health, behavior, safety or security concerns to a supervisor in a timely manner
Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services, programs, and working conditions
Provides assistance, support, and coverage (including, cleaning, care, and movement) to other departments as requested by supervisor
Ensures the available animal population moves through the adoption process quickly and efficiently
Performs opening and closing procedures for department
Demonstrates ability to be on time and fulfill obligations of a schedule
Completes other duties as assigned
Supervisory Responsibility Provides training support to volunteers and staff as directed by leadership
Communication/Interpersonal Contact
Daily communication with staff and volunteers in person and through email, written procedures, monitoring sheets, company database(s)
Regular contact with clients in person, over the telephone, through email or direct mail
Regular contact with other animal welfare agencies and veterinary clinics
Regular contact with administrative staff
Complexity A high degree of independent judgment is required. Duties vary on a daily basis, and flexibility throughout the shift is required. Formal policies and procedures are followed or developed as needed. Needs high level of attention to detail and must be able to respond to unexpected questions, comments or requests from the public, volunteers and other staff. Must be able to maintain concentration on a task or series of tasks while dealing with frequent interruptions. Must be able to work well without direct supervision. Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. Requires excellent customer service skills. Must work well within a team setting.
Knowledge/Experience/Education Or Training
Animal handling experience preferred
Animal behavior/health/training background helpful
Customer service experience required
Experience working compassionately with people in high-stress situations preferred
Must have excellent oral communication skills
Must be able to write clearly and listen effectively
Regular and reliable attendance required
Basic knowledge of computers is required
Bilingual abilities are a plus
Licenses/Certifications Required
High school graduate or GED preferred
Capable of being certified in CPR and human first aid
Physical/Mental Requirements
Must communicate clearly and concisely, both orally and in writing
Requires the ability to safely handle cats and dogs regularly
Requires the ability to solve problems and make clear decisions quickly
Must have good attention to detail
Must be able to concentrate and produce accurate work despite frequent interruptions
Must possess the ability to be sensitive to other opinions, perspectives, or cultures
Must be able to offer excellent customer service (internal and external)
Must be able to have difficult conversations with customers in a sensitive manner
Must exhibit initiative and motivation in performing all duties
Must have good dexterity and reflexes, especially when restraining or moving an animal
Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash
Working Conditions General office and animal shelter environment. When handling animals, there is a potential for animal bites, exposure to zoonotic diseases, animal dander and noise. Potential for working with angry or irate customers. Involves entering and leaving work areas alone and at night.
Equipment Use: Desktop computer and printer, general office supplies, multi-lined telephone, copier, calculator, credit card machine, microchip scanner, nail trimmers, safety boots, hearing protection, eye protection, respirators, gloves, animal leashes/collars, animal carriers, clothes washer and dryer, broom, mop, vacuum, hoses and nozzles, sprayers, scrapers, squeegees. Occasional use of syringes, animal restraint equipment, muzzles, dog fight equipment.
Chemical Interaction: A wide variety of cleaners, disinfectants, detergents and medical products are used on a daily basis. Each position at Seattle Humane will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a staff member for the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available for review. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.
Work Hours: full-time hours, including both weekend days and evenings. Schedule may vary depending on coverage needs due to staff PTO, holidays, or emergencies.
LOCATION: The position works in an onsite capacity, located in the Bellevue, WA office.
Seattle Humane Core Values Candidate should be committed to Seattle Humane’s Core Values: Compassion, Accessibility, Innovation, Responsibility, Teamwork
Who We Are Seattle Humane is more than a shelter, we are a community resource center. We're meeting the increasing need for pet owner support services, so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy, and services, we strive to ensure that animal companionship is accessible to all.
Equal Opportunity Statement As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.
The Benefits At Seattle Humane, we believe in investing in our people, you\'ll receive competitive benefits and perks, including full health & wellness coverage, generous paid time off starting at three weeks, 10 paid holidays, an employer matching retirement plan, personal pet allowance, employee sabbaticals, discounts, and you get to work around cute animals!
Check out our LIST of benefits and perks HERE
Sound like something you want to be a part of? Then apply today!
#J-18808-Ljbffr
The Adoption Advisor I is responsible for matching Seattle Humane pets with families by facilitating all aspects of our adoption process including meet and greets and dog introductions. The Adoption Advisor I provides a friendly, welcoming, and judgment-free experience for all visitors to the Adoption Lobby and efficiently handles incoming inquiries to the department. Advisors utilize a conversation-based approach to understand client needs and shares medical and behavior history for each pet in order to aid in matchmaking. The Adoption Advisor I supports the mission, goals, and philosophy of Seattle Humane and adheres to the Team Charter.
Key/Essential Functions
Promotes a friendly, welcoming, and non-judgmental atmosphere for all guests entering our Adoption Lobby
Helps visitors get oriented with our adoption process and animal viewing spaces
Guides clients through the adoption advising process by utilizing a conversation-based approach to help match their family with a pet
Provides all relevant behavior and medical history during each advising
Facilitates meets between pets and potential adopters
Provides relevant resources and advice to assist with questions and concerns
Refers for 2nd advising or other internal support as directed and/or needed
Assists with dog-to-dog introductions as outlined in Seattle Humane guidelines
Performs adoption outcome processes accurately and efficiently
Ensures all contracts and waivers are reviewed and signed
Collects and processes payment and donation information
Provides all relevant animal history and adoption support documentation at time of adoption
Ensures that owner has secure method for transporting pet home
Answers incoming inquiries into the department with high standards of customer service and returns voicemails, messages and emails promptly and professionally
Proactively supports retail sales goals by encouraging purchases at time of adoption and accurately entering receipt line items
Actively solicits donations to support agency and department fundraising goals
Works closely with volunteers in the department and related programs; builds rapport, actively engages with, and provides support, training, and guidance as needed
Performs shelter cleaning procedures in department workspaces and perimeter areas to keep public and staff areas clean and orderly
Restocks food, cleaning, and office supplies for the department and informs supervisor when supplies are low
Completes and files all paperwork and other records accurately, while adhering to the files and records retention policy and procedures
Monitors supply and demand of department’s retail needs
Engages regularly with cross-functional teams, helping foster an environment of respect and partnership across departments
Secondary Functions
Adheres to Seattle Humane Standard Operating Procedures
Promotes a positive, supportive, cooperative work environment based on mutual respect and open communication
Reports any health, behavior, safety or security concerns to a supervisor in a timely manner
Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services, programs, and working conditions
Provides assistance, support, and coverage (including, cleaning, care, and movement) to other departments as requested by supervisor
Ensures the available animal population moves through the adoption process quickly and efficiently
Performs opening and closing procedures for department
Demonstrates ability to be on time and fulfill obligations of a schedule
Completes other duties as assigned
Supervisory Responsibility Provides training support to volunteers and staff as directed by leadership
Communication/Interpersonal Contact
Daily communication with staff and volunteers in person and through email, written procedures, monitoring sheets, company database(s)
Regular contact with clients in person, over the telephone, through email or direct mail
Regular contact with other animal welfare agencies and veterinary clinics
Regular contact with administrative staff
Complexity A high degree of independent judgment is required. Duties vary on a daily basis, and flexibility throughout the shift is required. Formal policies and procedures are followed or developed as needed. Needs high level of attention to detail and must be able to respond to unexpected questions, comments or requests from the public, volunteers and other staff. Must be able to maintain concentration on a task or series of tasks while dealing with frequent interruptions. Must be able to work well without direct supervision. Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. Requires excellent customer service skills. Must work well within a team setting.
Knowledge/Experience/Education Or Training
Animal handling experience preferred
Animal behavior/health/training background helpful
Customer service experience required
Experience working compassionately with people in high-stress situations preferred
Must have excellent oral communication skills
Must be able to write clearly and listen effectively
Regular and reliable attendance required
Basic knowledge of computers is required
Bilingual abilities are a plus
Licenses/Certifications Required
High school graduate or GED preferred
Capable of being certified in CPR and human first aid
Physical/Mental Requirements
Must communicate clearly and concisely, both orally and in writing
Requires the ability to safely handle cats and dogs regularly
Requires the ability to solve problems and make clear decisions quickly
Must have good attention to detail
Must be able to concentrate and produce accurate work despite frequent interruptions
Must possess the ability to be sensitive to other opinions, perspectives, or cultures
Must be able to offer excellent customer service (internal and external)
Must be able to have difficult conversations with customers in a sensitive manner
Must exhibit initiative and motivation in performing all duties
Must have good dexterity and reflexes, especially when restraining or moving an animal
Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash
Working Conditions General office and animal shelter environment. When handling animals, there is a potential for animal bites, exposure to zoonotic diseases, animal dander and noise. Potential for working with angry or irate customers. Involves entering and leaving work areas alone and at night.
Equipment Use: Desktop computer and printer, general office supplies, multi-lined telephone, copier, calculator, credit card machine, microchip scanner, nail trimmers, safety boots, hearing protection, eye protection, respirators, gloves, animal leashes/collars, animal carriers, clothes washer and dryer, broom, mop, vacuum, hoses and nozzles, sprayers, scrapers, squeegees. Occasional use of syringes, animal restraint equipment, muzzles, dog fight equipment.
Chemical Interaction: A wide variety of cleaners, disinfectants, detergents and medical products are used on a daily basis. Each position at Seattle Humane will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a staff member for the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available for review. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.
Work Hours: full-time hours, including both weekend days and evenings. Schedule may vary depending on coverage needs due to staff PTO, holidays, or emergencies.
LOCATION: The position works in an onsite capacity, located in the Bellevue, WA office.
Seattle Humane Core Values Candidate should be committed to Seattle Humane’s Core Values: Compassion, Accessibility, Innovation, Responsibility, Teamwork
Who We Are Seattle Humane is more than a shelter, we are a community resource center. We're meeting the increasing need for pet owner support services, so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy, and services, we strive to ensure that animal companionship is accessible to all.
Equal Opportunity Statement As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.
The Benefits At Seattle Humane, we believe in investing in our people, you\'ll receive competitive benefits and perks, including full health & wellness coverage, generous paid time off starting at three weeks, 10 paid holidays, an employer matching retirement plan, personal pet allowance, employee sabbaticals, discounts, and you get to work around cute animals!
Check out our LIST of benefits and perks HERE
Sound like something you want to be a part of? Then apply today!
#J-18808-Ljbffr