divh2Call Center Agent/h2pThis is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs./ppstrongDuties and Responsibilities:/strong/pulliResponsible for managing a whole lot of incoming and outgoing calls in the operations./liliIdentify the needs of the client and find a solution to it./liliAnswering inbound calls, converting them to leads, and later to towing jobs./li/ulpstrongWorking Conditions:/strong/pulliRemote/liliShift-based in a Call Center that works 24/7./liliPacific Time Zone/li/ulpstrongRequirements:/strong/pp1. Computer Specifications/ppMinimum Intel Specs/ppProcessor: Core i7 8th generation (and above) or Core i5 10th generation (and above)brRAM: Minimum of 12 GBbrStorage: 128 GB SSD or higherbrGraphics: 2 GB graphics memory/ppMinimum AMD Specs/ppProcessor: AMD Ryzen 5,7,9 (Minimum series 3600)brRAM: Minimum of 12 GBbrStorage: 128 GB SSD or higherbrGraphics: 2 GB graphics memory/ppMacintosh Specs/ppProcessor: Core i7/i5/M1/M2brRAM: Minimum of 12 GBbrStorage: 128 GB SSD or higherbrGraphics: 2 GB graphics memory/pp2. Main Internet Speed Requirement/ppJitter: below 10msbrLatency: below 160msbrUpload: more than 25mbpsbrDownload: more than 40 mbps/ppUsing internet speed test:/ppVoIP Speed Test | 8x8 // Aircalls VoIP Speed Test | Aircall // VoIP Speed Test: Check Your Network Reliability (getvoip.com)/pp3. Power Backup/ppA reliable power backup that could sustain a minimum of 8 hours (full shift). Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)/pp4. Internet Backup (Secondary internet)/ppJitter: below 10msbrLatency: below 160msbrUpload: minimum of 25mbpsbrDownload: minimum of 25mbps/ppPower and Internet Backup is a MUST./p/div