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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[507,516,530,541,547],{"_426":425,"_430":508,"_449":450,"_441":442,"_240":509,"_437":510,"_424":425,"_111":511,"_428":191,"_429":191,"_451":450,"_439":440,"_422":512,"_452":453,"_427":118,"_473":513,"_457":514,"_475":511,"_476":440,"_478":479,"_480":481,"_482":515},["D",1770343200000],"Documents, sorts and delivers all incoming mail, packages and overnight letters in an accurate and timely fashion. Responsible for processing all outbound mail/packages in accordance with requested service i.e. USPS, UPS, Federal Express, Prestige, a Management, Specialist, Total Rewards\n","Documents, sorts and delivers all incoming mail, packages and overnight letters in an accurate and timely fashion. Responsible for processing all o...","Mail Management Specialist",["B","2453317196"],"8 hours ago","/jobs/2453317196-mail-management-specialist","/jobs?keyword=Mail+Management+Specialist",{"_426":425,"_430":517,"_449":450,"_441":518,"_240":519,"_437":520,"_424":425,"_111":521,"_428":191,"_429":191,"_451":450,"_439":522,"_422":523,"_452":524,"_427":127,"_473":525,"_457":526,"_475":521,"_476":522,"_478":527,"_480":528,"_482":529},["D",1770044400000],"ASM Research, An Accenture Federal Services Company","Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).\nMaintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service.

Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.

Researches and analyzes customer service issues to provide information and solutions in a timely manner.

Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.

Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.

Performs analysis of COD borrower data integrity situations identified by Customer.

Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.

Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.

Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.

Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications\nHigh School Diploma or GED.

2-5 years or related experience in Customer Service or public relations.

Other Job Specific Skills\nExcellent customer service skills.

Ability to provide effective customer service and deal tactfully and courteously with the public.

Strong commitment to providing quality service.

Strong attention to detail and accuracy.

Ability to convey enthusiasm, energy and sincerity over the phone.

Exceptional problem solving and organizational skills.

Ability to foster a good working relationship and rapport with customers.

Ability to adapt to new processes or procedures.

Ability to interact effectively with others

Excellent written and verbal communication skills.

Compensation Ranges\nCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.\nEEO Requirements\nIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.\nAll recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.\nPhysical Requirements\nThe physical requirements described in \"Knowledge, Skills and Abilities\" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, \"light office duties' or \"lifting up to 50 pounds\" or \"some travel\" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.\nDisclaimer\nThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\n20.19\nEEO Requirements\nIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.\nAll recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.\n","Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and ex...","Senior Customer Service Representative","Charleston, West Virginia, us, 25329",["B","2406851321"],"Work at ASM Research, An Accenture Federal Services Company","3 days ago","/jobs/2406851321-senior-customer-service-representative","/jobs?keyword=ASM+Research%2C+An+Accenture+Federal+Services+Company","/jobs?location=Charleston%2C+West+Virginia%2C+us%2C+25329","/jobs?keyword=Senior+Customer+Service+Representative",{"_426":425,"_430":531,"_449":450,"_441":532,"_240":533,"_437":534,"_424":425,"_111":535,"_428":191,"_429":191,"_451":450,"_439":440,"_422":536,"_452":537,"_427":127,"_473":474,"_457":538,"_475":535,"_476":440,"_478":539,"_480":481,"_482":540},["D",1770134400000],"Kelly","At Kelly® Professional & Industrial, we’re seeking a

Hybrid Customer Service Representative

for a cutting edge tech company in West Henrietta, NY.

Pay: $20-23/hr. (Depending on experience).

Day Shift: 8am to 4:30pm, Mon-Fri. Temp to hire.

Position Summary\nAs a Customer Service Representative you'll be at the heart of operations, handling order entries, responding to customer inquiries, and ensuring smooth transactional processes.

Key Responsibilities

Build customer relationships via phone, email, and in-person.

Process orders, changes, pricing adjustments, and cancellations.

Retrieve and verify customer information and order details.

Communicate order status, ship dates, and availability.

Collaborate with internal departments to resolve inquiries.

Issue RMAs and Credit Memos; manage invoicing issues.

Requirements

High school diploma or equivalent.

2+ years of Customer service experience preferred; Experience in a manufacturing environment is a plus.

Excellent communication skills and attention to detail.

Proficiency in MRP systems and Microsoft Office (Word, Excel, Outlook).

What happens next?\nAPPLY today and TEXT \"Start\" to (585) 902-0334 for more information!

#CB

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly\nWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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