CX & Service Technology Strategy Consultant

A global consulting firm is seeking a seasoned professional to enhance customer service solutions for clients. This role involves evaluating existing systems, leading transformational projects, and coaching junior staff. Ideal candidates will have extensive experience in consulting, particularly in customer service environments, and familiarity with cloud-based platforms and AI solutions. A strong analytical mindset and leadership skills are essential. The role is based in Chicago, Illinois, offering a competitive salary range depending on experience. #J-18808-Ljbffr