Field Sales Representative
General Overview: The purpose of the Field Sales Representative is to: To manage opportunities and issues across the entire range of Downhole solutions and to work alongside Area Operations, Sales, Evaluation Engineering and Optimization Teams; To increase the penetration of customer spend with accounts respective to the region across all Downhole product solutions; Communicate Downhole objectives, business model, and technologies clearly within the customer organization at primarily the field/rig levels; To focus internally within Downhole and with customers to ensure a high degree of communication across a wide range of issues focused on Customer Satisfaction, including on-time delivery, product availability, problem resolution, solution creation and implementation, and process design and redesign; Establish a relationship within the Area's strategic customers and become the focal person and advocate between operations, manufacturing, global account management and the Downhole management team; Ensure that effective processes are in place that communicate customer needs and delivery of Downhole products and services; Responsibility to become an expert in drilling applications and marketing of products & services applicable to applications in the area of coverage; Evaluate and provide information on the performance of experimental products, customer complaints, standard product and competitor's products; Assist in training and mentoring Sales, Operations, Evaluation Engineering Teams; Become an integral part and valuable Leader of the NAM Organization Primary Responsibilities: Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans and activities; Facilitate communication with the Teams to ensure clarity around goals, issues, and opportunities; To manage and update Account and Solution Summaries on the Global Accounts and strategic accounts within the Area; Focus regular actions on special relationship initiatives that will take the relationship to the next level; To work with the Area Sales Team in building strategies to produce results and generate revenue around all Downhole product solutions; Maintain consistent communication with Engineer and Sales Management Teams concerning issue resolutions and current status of opportunities; Maintain strict confidentiality according to internal policy for Area customers; Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management while always adhering to all HSE requirements; Mentor/supervise employees as related to area technical function; Monitor tool performance and report trends to product center through periodic reporting or on a case-by-case basis as necessary; Manage and coordinate field trials for new tools; Manage and coordinate the gathering of competitor's performance data; Gather and collect downhole tool market share data information Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications; Assist in the assembly of case histories and outstanding run reports for internal and external use; Promote the technical image of NOV in the local area through membership in industry groups, technical papers and local publications; Provide technical applications support to sales through customer visits and Presentations; Provide rig site sales assistance. Technical Skills: MS Office Suite Experience and Education: A Field Sales Representative requires relevant industry and general business experience, high-level selling experience, and broad technical knowledge regarding Downhole products and service offerings. The position requires the incumbent to have a minimum of 3 years in a technical sales role and a minimum of 5 years in the industry. Job Requirements: This position will require travel as necessary. Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management. Adheres to all HSE requirements.
General Overview: The purpose of the Field Sales Representative is to: To manage opportunities and issues across the entire range of Downhole solutions and to work alongside Area Operations, Sales, Evaluation Engineering and Optimization Teams; To increase the penetration of customer spend with accounts respective to the region across all Downhole product solutions; Communicate Downhole objectives, business model, and technologies clearly within the customer organization at primarily the field/rig levels; To focus internally within Downhole and with customers to ensure a high degree of communication across a wide range of issues focused on Customer Satisfaction, including on-time delivery, product availability, problem resolution, solution creation and implementation, and process design and redesign; Establish a relationship within the Area's strategic customers and become the focal person and advocate between operations, manufacturing, global account management and the Downhole management team; Ensure that effective processes are in place that communicate customer needs and delivery of Downhole products and services; Responsibility to become an expert in drilling applications and marketing of products & services applicable to applications in the area of coverage; Evaluate and provide information on the performance of experimental products, customer complaints, standard product and competitor's products; Assist in training and mentoring Sales, Operations, Evaluation Engineering Teams; Become an integral part and valuable Leader of the NAM Organization Primary Responsibilities: Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans and activities; Facilitate communication with the Teams to ensure clarity around goals, issues, and opportunities; To manage and update Account and Solution Summaries on the Global Accounts and strategic accounts within the Area; Focus regular actions on special relationship initiatives that will take the relationship to the next level; To work with the Area Sales Team in building strategies to produce results and generate revenue around all Downhole product solutions; Maintain consistent communication with Engineer and Sales Management Teams concerning issue resolutions and current status of opportunities; Maintain strict confidentiality according to internal policy for Area customers; Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management while always adhering to all HSE requirements; Mentor/supervise employees as related to area technical function; Monitor tool performance and report trends to product center through periodic reporting or on a case-by-case basis as necessary; Manage and coordinate field trials for new tools; Manage and coordinate the gathering of competitor's performance data; Gather and collect downhole tool market share data information Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications; Assist in the assembly of case histories and outstanding run reports for internal and external use; Promote the technical image of NOV in the local area through membership in industry groups, technical papers and local publications; Provide technical applications support to sales through customer visits and Presentations; Provide rig site sales assistance. Technical Skills: MS Office Suite Experience and Education: A Field Sales Representative requires relevant industry and general business experience, high-level selling experience, and broad technical knowledge regarding Downhole products and service offerings. The position requires the incumbent to have a minimum of 3 years in a technical sales role and a minimum of 5 years in the industry. Job Requirements: This position will require travel as necessary. Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management. Adheres to all HSE requirements.