Field Services Representative - Outside Sales
Builders FirstSource, Boise, Idaho, United States, 83701
Field Services Representative
At Builders FirstSource, a Field Services Representative addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner. What You Will Do: Investigate/examine the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings. Recommend replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness. Negotiate and approve third party repair/adjustment; inspect completed work for quality adherence. Plan and pace own work efficiency in order to meet daily, weekly, project, or team related productivity goals. Understand and observe all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. Minimum Requirements: High school diploma or General Education Degree (GED), or equivalent combination of education and experience. Competencies: Knowledge of company products Knowledge of company product pricing, discount and estimating formulas and guidelines Strong attention to detail Knowledge of basic math and measurement skills Good communication and interpersonal skills Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program Valid Driver's License Work Environment / Physical Activity: Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Work is performed on both company and customer sites and involves driving to customer locations. May involve walking on uneven ground of a potential customer construction site.
At Builders FirstSource, a Field Services Representative addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner. What You Will Do: Investigate/examine the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings. Recommend replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness. Negotiate and approve third party repair/adjustment; inspect completed work for quality adherence. Plan and pace own work efficiency in order to meet daily, weekly, project, or team related productivity goals. Understand and observe all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. Minimum Requirements: High school diploma or General Education Degree (GED), or equivalent combination of education and experience. Competencies: Knowledge of company products Knowledge of company product pricing, discount and estimating formulas and guidelines Strong attention to detail Knowledge of basic math and measurement skills Good communication and interpersonal skills Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program Valid Driver's License Work Environment / Physical Activity: Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Work is performed on both company and customer sites and involves driving to customer locations. May involve walking on uneven ground of a potential customer construction site.