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Licensed Customer Service Rep

Wisconsin Staffing, Madison, Wisconsin, United States, 53703

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Join The Team Committed To Driving Your Career Forward

Join Americas most trusted brand with over 100 years of service. ACG offers excellent and comprehensive benefits packages: medical, dental and vision benefits, 401k match, paid parental leave and adoption assistance, paid time off (PTO), company paid holidays, CEO days, and floating holidays, paid volunteer day annually, tuition assistance program, professional certification reimbursement program and other professional development opportunities, AAA membership discounts, perks, and rewards and much more. A Day In The Life Of A Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards). Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale. Take insurance payments (initial, installment, lapse, or reinstatement). Respond to customers insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products. Refer to agent when appropriate. Recognize and promote cross-sale opportunities within the context of servicing a change to an existing members policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures. Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable. As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices, including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation, evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or handicap, citizenship status, service member status, genetic information, or any other category protected by federal, state, or local law. Violation of this policy may result in disciplinary action including termination of employment.