Job Opportunity
Remote or on-site opportunity in Butte; remote opportunities in Billings, Bozeman, Great Falls, Havre, Helena, Kalispell or Missoula. Qualifications include: - Genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability - If working from home, must have Spectrum internet service capability to their home office location and a private location and free from distractions - Able to report to a local service location within 45 minutes should they become unable to perform their duties remotely - Authentic interest in delivering customers a solution based customer experience - Ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations - Objective to meet or exceed Contact Center metrics - Adept at documentation of all customer interactions - High School diploma or equivalent - Ability to maintain composure in a fast paced environment - Good time management and organizational skills - Strong computer literacy including Microsoft Office Suite and other applications - Proficient typing skills Remote CSRs who do not meet the required performance standards may be asked to work at an on-site location Duties include: - Adhere to company safety standards and the Code of Business Conduct & Ethics - Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives - Effectively respond to customer requests that result in customers feeling supported and valued - Provide customer account information and technical customer support - Assist customers with credit program information, customer aide and energy efficiency programs - Understand and explain rate information and bill calculation - Adhere to all company policies and procedures including customer confidentiality - Demonstrate and maintain a good safety record Full-time position. $18.00 to $25.72 per hour to start, depending on experience, with career advancement opportunity up to $33.08 per hour. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents); Life Insurance (company pays basic employee policy; spouse, dependent insurance also available); tuition reimbursement; competitive pay (scheduled performance-based wage increases and annual incentive opportunities); paid company endorsed volunteer opportunities; paid training opportunities; paid time off starting on your first day, plus 11 paid holidays.
Remote or on-site opportunity in Butte; remote opportunities in Billings, Bozeman, Great Falls, Havre, Helena, Kalispell or Missoula. Qualifications include: - Genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability - If working from home, must have Spectrum internet service capability to their home office location and a private location and free from distractions - Able to report to a local service location within 45 minutes should they become unable to perform their duties remotely - Authentic interest in delivering customers a solution based customer experience - Ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations - Objective to meet or exceed Contact Center metrics - Adept at documentation of all customer interactions - High School diploma or equivalent - Ability to maintain composure in a fast paced environment - Good time management and organizational skills - Strong computer literacy including Microsoft Office Suite and other applications - Proficient typing skills Remote CSRs who do not meet the required performance standards may be asked to work at an on-site location Duties include: - Adhere to company safety standards and the Code of Business Conduct & Ethics - Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives - Effectively respond to customer requests that result in customers feeling supported and valued - Provide customer account information and technical customer support - Assist customers with credit program information, customer aide and energy efficiency programs - Understand and explain rate information and bill calculation - Adhere to all company policies and procedures including customer confidentiality - Demonstrate and maintain a good safety record Full-time position. $18.00 to $25.72 per hour to start, depending on experience, with career advancement opportunity up to $33.08 per hour. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents); Life Insurance (company pays basic employee policy; spouse, dependent insurance also available); tuition reimbursement; competitive pay (scheduled performance-based wage increases and annual incentive opportunities); paid company endorsed volunteer opportunities; paid training opportunities; paid time off starting on your first day, plus 11 paid holidays.