Customer Service Representative (Hybrid)
Ardent Mills, Denver, Colorado, United States, 80285
Customer Service Representative (Hybrid)
Location: Denver, CO
Customer Service Representative Your role:
As the Customer Service Representative (CSR) you will be the key liaison between Ardent Mills’ external customers and internal stakeholders, building trust and serving those both inside and outside of the organization.
The CSR is responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base and acting as the voice of the customer back to the business. A successful candidate will have the following attributes:
The ability to deliver results in first‑time situations by inspiring others and working to earn trust every day.
The willingness to serve others with understanding, respect, and care.
The ability to operate with simplicity, clarity, and transparency.
A desire to strive for excellence and a passion to serve.
The willingness to effectively deal with and drive change.
The ability to organize, prioritize, and own multiple tasks while meeting and/or exceeding deadlines.
The ability to learn and apply new technology, with the willingness to share knowledge with others.
Above all you will be expected to carry out all your activities with reliability, integrity, compliance and in a safe, environmentally responsible, and efficient manner.
Your responsibilities:
Order Management / Fulfillment:
The CSR is responsible for accurate order entry, contract application, and price confirmation management. The CSR will solicit customer orders based on customer trends and/or inventory. This person will also work cross‑functionally with mill schedulers, transportation, sales, and supply chain to ensure Ardent Mills is meeting our customers’ expectations.
Customer Relationship Management:
The CSR will act as a liaison between the customer and all internal Ardent Mills functions. The CSR will create and foster positive customer relationships through daily/weekly interaction and timely and professional service. In addition, this person will acquire/maintain customer insight/information and provide it to the business.
Incident Management:
The CSR will work to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved. The CSR will also track customer relationships using the Incident Management Process and communicate relevant information throughout the organization.
Demand Management:
The CSR is accountable for tracking and communicating changes in short‑term customer demand and escalating as appropriate to the business to ensure we are proactively able to meet our customers’ needs.
Essential skills and experience:
Bachelor’s Degree or 3+ years customer service experience.
Preferred: Customer service experience including order entry and customer relationship management.
Preferred: SAP, Microsoft GP or other ERP software working knowledge.
Preferred: Logistics and/or Transportation experience.
The ability to delve into details and problem‑solve.
The ability to balance competing priorities with the skills to successfully multi‑task in a fast‑paced environment.
The ability to deliver accurate results in an efficient manner.
Willingness to lead by example, help drive team engagement and influence others positively.
Proficiency in Microsoft Office, including Outlook, Excel, & Word.
Excellent verbal and written communication skills.
Bilingual Spanish preferred but not required.
Must be available to work after hours coverage on a periodic basis during evenings and weekends in addition to your usual schedule.
Compensation: Base pay ranges from $25.90 to $34.57 per hour, with additional earning potential and incentive eligibility. Bonus structure: Merit‑based incentive program, 5% annual target.
Benefits: Medical, dental and vision coverage; health and dependent savings accounts; life and disability programs; voluntary benefit programs; company‑sponsored wellness programs; retirement savings with company match; employee assistance program (EAP); paid time off and paid holidays; employee recognition program with rewards (RAVE).
Application Deadline: 03/30/2026
EEO Commitment: At Ardent Mills, everyone matters and everyone has a voice. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and team members and the decisions will be based on merit, competence, performance, and business needs. We are proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, political affiliation, or any other non‑merit characteristic protected by law or not.
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Location: Denver, CO
Customer Service Representative Your role:
As the Customer Service Representative (CSR) you will be the key liaison between Ardent Mills’ external customers and internal stakeholders, building trust and serving those both inside and outside of the organization.
The CSR is responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base and acting as the voice of the customer back to the business. A successful candidate will have the following attributes:
The ability to deliver results in first‑time situations by inspiring others and working to earn trust every day.
The willingness to serve others with understanding, respect, and care.
The ability to operate with simplicity, clarity, and transparency.
A desire to strive for excellence and a passion to serve.
The willingness to effectively deal with and drive change.
The ability to organize, prioritize, and own multiple tasks while meeting and/or exceeding deadlines.
The ability to learn and apply new technology, with the willingness to share knowledge with others.
Above all you will be expected to carry out all your activities with reliability, integrity, compliance and in a safe, environmentally responsible, and efficient manner.
Your responsibilities:
Order Management / Fulfillment:
The CSR is responsible for accurate order entry, contract application, and price confirmation management. The CSR will solicit customer orders based on customer trends and/or inventory. This person will also work cross‑functionally with mill schedulers, transportation, sales, and supply chain to ensure Ardent Mills is meeting our customers’ expectations.
Customer Relationship Management:
The CSR will act as a liaison between the customer and all internal Ardent Mills functions. The CSR will create and foster positive customer relationships through daily/weekly interaction and timely and professional service. In addition, this person will acquire/maintain customer insight/information and provide it to the business.
Incident Management:
The CSR will work to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved. The CSR will also track customer relationships using the Incident Management Process and communicate relevant information throughout the organization.
Demand Management:
The CSR is accountable for tracking and communicating changes in short‑term customer demand and escalating as appropriate to the business to ensure we are proactively able to meet our customers’ needs.
Essential skills and experience:
Bachelor’s Degree or 3+ years customer service experience.
Preferred: Customer service experience including order entry and customer relationship management.
Preferred: SAP, Microsoft GP or other ERP software working knowledge.
Preferred: Logistics and/or Transportation experience.
The ability to delve into details and problem‑solve.
The ability to balance competing priorities with the skills to successfully multi‑task in a fast‑paced environment.
The ability to deliver accurate results in an efficient manner.
Willingness to lead by example, help drive team engagement and influence others positively.
Proficiency in Microsoft Office, including Outlook, Excel, & Word.
Excellent verbal and written communication skills.
Bilingual Spanish preferred but not required.
Must be available to work after hours coverage on a periodic basis during evenings and weekends in addition to your usual schedule.
Compensation: Base pay ranges from $25.90 to $34.57 per hour, with additional earning potential and incentive eligibility. Bonus structure: Merit‑based incentive program, 5% annual target.
Benefits: Medical, dental and vision coverage; health and dependent savings accounts; life and disability programs; voluntary benefit programs; company‑sponsored wellness programs; retirement savings with company match; employee assistance program (EAP); paid time off and paid holidays; employee recognition program with rewards (RAVE).
Application Deadline: 03/30/2026
EEO Commitment: At Ardent Mills, everyone matters and everyone has a voice. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and team members and the decisions will be based on merit, competence, performance, and business needs. We are proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, political affiliation, or any other non‑merit characteristic protected by law or not.
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