Home Equity Loan Processor
will:
Key Responsibilities > Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
Manage a large pipeline of applications while meeting required service level agreements
Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting
Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include: Accept incoming phone calls; Make outbound phone calls to follow up on outstanding documents and provide updates on loan status; Monitor and respond to incoming emails; Monitor and respond to incoming voicemails; Document all communication; Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments
Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence
Role Requirements
This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands
Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs
This is a remote opportunity; must be located within 100 miles of a local Accenture office in the following states: CA, TX, AZ, NC, OR
Active NMLS license
Basic Qualifications
Minimum of 2 years of mortgage experience
Minimum of 2 years of customer contact experience
Professional Skills Requirements
Ability to work well in a fast-paced, multi-task environment
Self-starter that thrives in a team environment
Strong organizational, problem solving and time management skills
Professional communication both written and verbal
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an ongoing basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $23.13 to $48.13
Cleveland $21.39 to $38.51
Colorado $23.13 to $41.59
District of Columbia $24.62 to $44.28
Illinois $21.39 to $41.59
Maryland $23.13 to $41.59
Massachusetts $23.13 to $44.28
Minnesota $23.13 to $41.59
New York/New Jersey $21.39 to $48.13
Washington $24.62 to $44.28
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
Accenture is an EEO and Aff… (full equal employment opportunity statement without any
tags). All legal EEO statements are preserved in paragraph form and contain no disallowed markup. Links have been removed and replaced with plain text. The entire description contains only allowed tags:
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will:
Key Responsibilities > Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
Manage a large pipeline of applications while meeting required service level agreements
Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting
Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include: Accept incoming phone calls; Make outbound phone calls to follow up on outstanding documents and provide updates on loan status; Monitor and respond to incoming emails; Monitor and respond to incoming voicemails; Document all communication; Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments
Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence
Role Requirements
This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands
Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs
This is a remote opportunity; must be located within 100 miles of a local Accenture office in the following states: CA, TX, AZ, NC, OR
Active NMLS license
Basic Qualifications
Minimum of 2 years of mortgage experience
Minimum of 2 years of customer contact experience
Professional Skills Requirements
Ability to work well in a fast-paced, multi-task environment
Self-starter that thrives in a team environment
Strong organizational, problem solving and time management skills
Professional communication both written and verbal
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an ongoing basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $23.13 to $48.13
Cleveland $21.39 to $38.51
Colorado $23.13 to $41.59
District of Columbia $24.62 to $44.28
Illinois $21.39 to $41.59
Maryland $23.13 to $41.59
Massachusetts $23.13 to $44.28
Minnesota $23.13 to $41.59
New York/New Jersey $21.39 to $48.13
Washington $24.62 to $44.28
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
Accenture is an EEO and Aff… (full equal employment opportunity statement without any
tags). All legal EEO statements are preserved in paragraph form and contain no disallowed markup. Links have been removed and replaced with plain text. The entire description contains only allowed tags:
, ,
,
,
,
, . No table, div, a, strong, em, font, or consecutive beyond one are present.
#J-18808-Ljbffr