Overview
At T-Mobile, we invest in YOU. Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through stock grants, employee stock purchase plan, 401(k), and access to resources such as money coaches.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding tools to help customers self-serve and use the T-Mobile app.
Complete training on in-store experience, new skills, products, processes, and knowledge of systems. Review personal results, current promotions, and updates to be customer ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure assets, and report any issues to management.
Be customer-obsessed: be friendly, engage with customers, build rapport, trust, and loyalty. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience—from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: compassionate with the desire to connect authentically with customers while balancing experience and performance goals.
Team Building: willingness to collaborate with peers and store leaders, sharing best practices while serving customers and resolving issues.
Retail Sales: competitive drive and confidence to succeed in a fast-paced sales environment.
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required: No
DOT Regulated DOT Regulated Position: No
Safety Sensitive Position: No
Compensation Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After training, Mobile Associates may promote to Mobile Expert with an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits We offer benefits that include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (varies by employment status), paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary life and disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.
Equal Opportunity and Accommodation T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated.
Talent comes in all forms. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is for accommodation requests only and is not a channel to apply for or inquire about positions.
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Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding tools to help customers self-serve and use the T-Mobile app.
Complete training on in-store experience, new skills, products, processes, and knowledge of systems. Review personal results, current promotions, and updates to be customer ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure assets, and report any issues to management.
Be customer-obsessed: be friendly, engage with customers, build rapport, trust, and loyalty. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience—from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: compassionate with the desire to connect authentically with customers while balancing experience and performance goals.
Team Building: willingness to collaborate with peers and store leaders, sharing best practices while serving customers and resolving issues.
Retail Sales: competitive drive and confidence to succeed in a fast-paced sales environment.
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required: No
DOT Regulated DOT Regulated Position: No
Safety Sensitive Position: No
Compensation Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After training, Mobile Associates may promote to Mobile Expert with an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits We offer benefits that include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (varies by employment status), paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary life and disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.
Equal Opportunity and Accommodation T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated.
Talent comes in all forms. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is for accommodation requests only and is not a channel to apply for or inquire about positions.
#J-18808-Ljbffr