Senior Incident Commander, Cloud SaaS Reliability

A leading cloud software company in Waltham seeks a Principal Incident Commander to support clients via effective incident management. Responsibilities include leading major incidents, ensuring SLA compliance, and driving performance improvements. The ideal candidate has 5-8 years of experience in enterprise cloud environments and is ITIL v3 certified. This role also requires strong communication and leadership skills, with local travel to Waltham expected 2-3 times a week. A competitive compensation package including a base salary of $98,800 – $150,500 and potential bonuses is offered. #J-18808-Ljbffr