FluidSecure, 2901 Crescent Dr., Tallahassee, FL 32301
Employment Type: Temp to Hire | Pay: $35,000 - $40,000 / year | Location: Tallahassee, FL (Onsite) | Shift: First Shift (Mon – Fri, 6:00 AM – 2:00 PM)
Job Description This is a hands‑on customer support role focused on problem‑solving, technical troubleshooting, and follow‑through. You’ll support customers via phone, email, and tickets, work through real issues, and collaborate with internal teams to see problems through to resolution. This is not a call‑center job; it requires judgment, curiosity, and accountability.
What You’ll Do
Handle inbound support requests (phone, email, tickets)
Troubleshoot hardware, software, and setup issues
Document issues clearly and elevate when needed
Own issues until resolved
Participate in a rotating after‑hours on‑call schedule
What We’re Looking For
Strong communication skills
Comfort troubleshooting technical or operational issues
High attention to detail and follow‑through
Organized and reliable in a fast‑paced environment
Willing to learn systems and improve processes
Preferred
Customer or technical support experience
Familiarity with hardware, IoT, or field‑based systems
Experience with ticketing systems (Zendesk, Freshdesk, Jira, etc.)
Why This Role Matters You’ll support systems used in real‑world operations where reliability matters. Your work helps improve product quality, customer trust, and day‑to‑day operations.
Job Type: Full‑time Work Location: In person
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Employment Type: Temp to Hire | Pay: $35,000 - $40,000 / year | Location: Tallahassee, FL (Onsite) | Shift: First Shift (Mon – Fri, 6:00 AM – 2:00 PM)
Job Description This is a hands‑on customer support role focused on problem‑solving, technical troubleshooting, and follow‑through. You’ll support customers via phone, email, and tickets, work through real issues, and collaborate with internal teams to see problems through to resolution. This is not a call‑center job; it requires judgment, curiosity, and accountability.
What You’ll Do
Handle inbound support requests (phone, email, tickets)
Troubleshoot hardware, software, and setup issues
Document issues clearly and elevate when needed
Own issues until resolved
Participate in a rotating after‑hours on‑call schedule
What We’re Looking For
Strong communication skills
Comfort troubleshooting technical or operational issues
High attention to detail and follow‑through
Organized and reliable in a fast‑paced environment
Willing to learn systems and improve processes
Preferred
Customer or technical support experience
Familiarity with hardware, IoT, or field‑based systems
Experience with ticketing systems (Zendesk, Freshdesk, Jira, etc.)
Why This Role Matters You’ll support systems used in real‑world operations where reliability matters. Your work helps improve product quality, customer trust, and day‑to‑day operations.
Job Type: Full‑time Work Location: In person
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