Director of Dining & Event Experience
Beacon Grand, San Francisco, California, United States, 94199
San Francisco
Beacon Grand
450 Powell St
San Francisco, CA 94102, USA
San Francisco Beacon Grand 450 Powell St San Francisco, CA 94102, USA
Since opening in 1928 as the iconic Sir Francis Drake Hotel, this landmark has been at the heart of San Francisco’s cultural and social scene. Reborn in early 2022 as Beacon Grand, A Union Square Hotel, it has reclaimed its legendary status with thoughtful restoration, inspired design, and a renewed reputation for luxury and hospitality excellence. Recognized industry-wide for its transformative comeback, Beacon Grand has already earned acclaim for its elevated guest experience and standout public spaces, including award recognition for design, service, and culinary innovation. Located in the beating heart of Union Square, Beacon Grand is more than a hotel, it’s a cultural destination that blends storied heritage with contemporary style. From its beautifully reimagined guestrooms and suites to its celebrated dining venues and vibrant social spaces, Beacon Grand strikes the perfect balance of timeless elegance and modern energy. Above it all, the Starlite Room, long a legendary name in San Francisco nightlife, once again shines as an “anchor in the sky,” drawing guests and locals alike with its elevated atmosphere and unforgettable views. As cable cars rumble past the front doors and guests return to enjoy the next chapter of this historic address, Beacon Grand continues to evolve with fresh experiences, programming, and enhancements that keep it at the forefront of luxury hospitality. This is a once-in-a-generation opportunity to join a hand-picked leadership team of hospitality innovators and play a central role in shaping the future of one of San Francisco’s most celebrated hotels. Job Summary
The Director of Dining & Event Experience is a dynamic, high-impact leadership role responsible for shaping and elevating the full food and beverage experience at Beacon Grand. This position oversees the daily coordination, supervision, and direction of all F&B operations, while driving strong financial performance through disciplined budget management, labor strategy, and revenue growth initiatives. As a key member of the property’s leadership team, the Director of Dining & Event Experience will champion consistently exceptional quality, set the tone for great hospitality, with guest experiences that are warm, intuitive, and consistently polished. This leader is expected to bring fresh, market-savvy ideas to life, developing concepts, programming, and promotions that build demand, increase capture, and strengthen Beacon Grand’s reputation as a must-visit destination. This role is also central to cultivating a culture of gracious hospitality, anticipatory service, and continuous improvement, ensuring every touchpoint reflects the warmth, sophistication, and energy of Beacon Grand. A major focus of this position is leading the ongoing repositioning and evolution of
The Post Room , which continues to grow through
new experiential enhancements and elevated programming , creating reasons for guests and locals to return. The Director will also collaborate closely on
Starlite , the award-winning cocktail lounge, helping to amplify its identity, energy, and market presence. Duties & Responsibilities
Lead the vision
for Beacon Grand’s food & beverage identity—shaping experiences that define the hotel as a premier dining and social destination in San Francisco. Set the standard for great hospitality , where every guest interaction feels genuine, welcoming, and well cared for. Drive the continued evolution of The Post Room , delivering experiential enhancements and programming that keep the venue fresh, relevant, and return worthy. Partner in the ongoing success of the award-winning Starlite Room , strengthening its presence as a must-visit cocktail and nightlife destination “above the city.” Inspire and develop exceptional teams , cultivating a culture of pride, accountability, and gracious hospitality across all F&B outlets. Create unforgettable moments
through thoughtful service rituals, elevated culinary storytelling, and experiences that feel distinctly Beacon Grand. Champion innovation and revenue growth , translating creative ideas into measurable business impact and long-term brand equity. Own operational excellence
with a leadership mindset—ensuring consistency, quality, and financial performance never compete, but rise together. Build lasting local relevance , forging partnerships and programming that draw San Franciscans back again and again. Protect and elevate the legacy
of this iconic address—honoring its history while leading the next era of modern luxury. Leadership & People Management
Recruit, interview, hire, and onboard Food & Beverage leaders and team members who embody the hotel’s luxury service culture. Oversee daily operations of all F&B outlets, in-room dining, bar, banquets/events, amenity services, and any other F&B-related services. Provide clear direction, coaching, and support to managers, supervisors, and line staff; set performance expectations and lead by example on the floor. Conduct timely, constructive performance evaluations; recognize excellence and address performance issues promptly and professionally. Administer corrective action and terminations in accordance with company policies and applicable laws. Build team capability through ongoing training, cross-training, and development programs focused on luxury service, product knowledge, and leadership skills. Mentor, train, and coach leaders; oversee new hire training and ensure completion of all required training programs. Manage scheduling, operational coverage, and workload distribution to maintain optimal staffing and support peak business demands. Guest Experience & Service Excellence
Uphold and continuously elevate service standards and operating procedures across all F&B outlets, ensuring a seamless luxury guest experience. Anticipate guest needs, preferences, and emerging dining trends; align offerings and service style accordingly. Resolve guest concerns and complaints promptly, graciously, and effectively; identify root causes and implement corrective action to prevent recurrence. Champion a guest-focused culture and inspire the team to consistently exceed expectations. Develop, implement, and manage the Food & Beverage departmental budget, including revenue, cost of goods, labor, and operating expenses. Achieve or exceed budgeted revenues and profitability for all F&B outlets; maintain strong cost controls and expense discipline without compromising quality. Maintain rigorous inventory control procedures for food, beverage, equipment, and supplies, including regular audits and variance analysis. Ensure robust cash-handling and credit control procedures; safeguard all financial transactions in compliance with company standards. Maintain full accountability for the Food & Beverage P&L and contribute to the preparation of the hotel’s annual budget and forecasts. Concept, Product & Brand Standards
Maintain and continually refine standards of food and beverage quality in collaboration with culinary and bar leadership. Partner with the Executive Chef and Beverage leadership to design and evolve menus, wine lists, and cocktail programs that reflect the Beacon Grand’s identity and the local market. Ensure all offerings and experiences are aligned with luxury positioning, brand standards, and guest expectations. Strategy, Sales & Marketing
Develop short- and long-term financial and operational plans for the Food & Beverage Division that support the hotel’s overall business objectives. Collaborate with Sales & Marketing on local and national campaigns, promotions, partnerships, and events to drive F&B revenue and brand awareness. Proactively market the hotel’s restaurants, lounges, and bar as destination venues for both hotel guests and local clientele. Anticipate future guest and market trends; recommend and implement strategic enhancements to concepts, offerings, and service delivery. Compliance & Standards
Ensure all F&B operations are conducted in full compliance with local, state, and federal regulations, including health, safety, sanitation, and liquor laws. Maintain a clean, safe, and well-maintained environment in all front-of-house and back-of-house F&B areas. Adhere to and enforce all company policies, procedures, and brand standards. Develop innovative solutions to enhance communication of guest feedback, service performance, and operational information across the F&B Division. Use guest feedback, competitive analysis, and financial results to identify opportunities for improvement and implement action plans. Foster collaboration with other hotel departments to ensure seamless guest experiences. Perform other related duties as assigned by the General Manager or senior leadership. Qualifications
Proven experience as a Director of Food & Beverage or senior F&B leadership role in a luxury, lifestyle, or upper-upscale hotel and restaurant environment. Strong track record of managing multiple outlets and high-volume operations while maintaining elevated service and product quality. Demonstrated success in P&L management, budgeting, forecasting, and cost control. Exceptional leadership, people management, and team-building skills; experience developing leaders and front-line staff. Deep knowledge of food, wine, spirits, and current dining and bar trends. Excellent interpersonal, communication, and conflict-resolution skills with a strong guest-service orientation. Ability to work a flexible schedule including evenings, weekends, and holidays as business demands. Required Skills/Abilities
Excellent verbal and written communication skills. Excellent interpersonal and negotiation skills to strive in a team environment. Excellent hands-on organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to adapt to the needs of the organization and employees. Ability to prioritize tasks and to delegate them when appropriate. Proficient with POS Systems (Agilysys) and reservation systems (OpenTable). Craftable / BirchStreet knowledge a plus Education and Experience: At least five (5) years of Food & Beverage management experience required. Lifestyle / luxury hotel experience required, opening experience a plus. Physical Requirements: While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk, or hear. Frequently required to use hands to finger, handle, or feel objects, or telephone Long hours are sometimes required to include weekends and holidays Medium work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects Salary Range: $150K - $170K annually plus bonus eligibility Company Benefits: · Generous PTO policy, up to 5 weeks per year · 401(k) with company match · Employee Assistance Program · Employee Recognition · Employee Referral Incentive program EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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San Francisco Beacon Grand 450 Powell St San Francisco, CA 94102, USA
Since opening in 1928 as the iconic Sir Francis Drake Hotel, this landmark has been at the heart of San Francisco’s cultural and social scene. Reborn in early 2022 as Beacon Grand, A Union Square Hotel, it has reclaimed its legendary status with thoughtful restoration, inspired design, and a renewed reputation for luxury and hospitality excellence. Recognized industry-wide for its transformative comeback, Beacon Grand has already earned acclaim for its elevated guest experience and standout public spaces, including award recognition for design, service, and culinary innovation. Located in the beating heart of Union Square, Beacon Grand is more than a hotel, it’s a cultural destination that blends storied heritage with contemporary style. From its beautifully reimagined guestrooms and suites to its celebrated dining venues and vibrant social spaces, Beacon Grand strikes the perfect balance of timeless elegance and modern energy. Above it all, the Starlite Room, long a legendary name in San Francisco nightlife, once again shines as an “anchor in the sky,” drawing guests and locals alike with its elevated atmosphere and unforgettable views. As cable cars rumble past the front doors and guests return to enjoy the next chapter of this historic address, Beacon Grand continues to evolve with fresh experiences, programming, and enhancements that keep it at the forefront of luxury hospitality. This is a once-in-a-generation opportunity to join a hand-picked leadership team of hospitality innovators and play a central role in shaping the future of one of San Francisco’s most celebrated hotels. Job Summary
The Director of Dining & Event Experience is a dynamic, high-impact leadership role responsible for shaping and elevating the full food and beverage experience at Beacon Grand. This position oversees the daily coordination, supervision, and direction of all F&B operations, while driving strong financial performance through disciplined budget management, labor strategy, and revenue growth initiatives. As a key member of the property’s leadership team, the Director of Dining & Event Experience will champion consistently exceptional quality, set the tone for great hospitality, with guest experiences that are warm, intuitive, and consistently polished. This leader is expected to bring fresh, market-savvy ideas to life, developing concepts, programming, and promotions that build demand, increase capture, and strengthen Beacon Grand’s reputation as a must-visit destination. This role is also central to cultivating a culture of gracious hospitality, anticipatory service, and continuous improvement, ensuring every touchpoint reflects the warmth, sophistication, and energy of Beacon Grand. A major focus of this position is leading the ongoing repositioning and evolution of
The Post Room , which continues to grow through
new experiential enhancements and elevated programming , creating reasons for guests and locals to return. The Director will also collaborate closely on
Starlite , the award-winning cocktail lounge, helping to amplify its identity, energy, and market presence. Duties & Responsibilities
Lead the vision
for Beacon Grand’s food & beverage identity—shaping experiences that define the hotel as a premier dining and social destination in San Francisco. Set the standard for great hospitality , where every guest interaction feels genuine, welcoming, and well cared for. Drive the continued evolution of The Post Room , delivering experiential enhancements and programming that keep the venue fresh, relevant, and return worthy. Partner in the ongoing success of the award-winning Starlite Room , strengthening its presence as a must-visit cocktail and nightlife destination “above the city.” Inspire and develop exceptional teams , cultivating a culture of pride, accountability, and gracious hospitality across all F&B outlets. Create unforgettable moments
through thoughtful service rituals, elevated culinary storytelling, and experiences that feel distinctly Beacon Grand. Champion innovation and revenue growth , translating creative ideas into measurable business impact and long-term brand equity. Own operational excellence
with a leadership mindset—ensuring consistency, quality, and financial performance never compete, but rise together. Build lasting local relevance , forging partnerships and programming that draw San Franciscans back again and again. Protect and elevate the legacy
of this iconic address—honoring its history while leading the next era of modern luxury. Leadership & People Management
Recruit, interview, hire, and onboard Food & Beverage leaders and team members who embody the hotel’s luxury service culture. Oversee daily operations of all F&B outlets, in-room dining, bar, banquets/events, amenity services, and any other F&B-related services. Provide clear direction, coaching, and support to managers, supervisors, and line staff; set performance expectations and lead by example on the floor. Conduct timely, constructive performance evaluations; recognize excellence and address performance issues promptly and professionally. Administer corrective action and terminations in accordance with company policies and applicable laws. Build team capability through ongoing training, cross-training, and development programs focused on luxury service, product knowledge, and leadership skills. Mentor, train, and coach leaders; oversee new hire training and ensure completion of all required training programs. Manage scheduling, operational coverage, and workload distribution to maintain optimal staffing and support peak business demands. Guest Experience & Service Excellence
Uphold and continuously elevate service standards and operating procedures across all F&B outlets, ensuring a seamless luxury guest experience. Anticipate guest needs, preferences, and emerging dining trends; align offerings and service style accordingly. Resolve guest concerns and complaints promptly, graciously, and effectively; identify root causes and implement corrective action to prevent recurrence. Champion a guest-focused culture and inspire the team to consistently exceed expectations. Develop, implement, and manage the Food & Beverage departmental budget, including revenue, cost of goods, labor, and operating expenses. Achieve or exceed budgeted revenues and profitability for all F&B outlets; maintain strong cost controls and expense discipline without compromising quality. Maintain rigorous inventory control procedures for food, beverage, equipment, and supplies, including regular audits and variance analysis. Ensure robust cash-handling and credit control procedures; safeguard all financial transactions in compliance with company standards. Maintain full accountability for the Food & Beverage P&L and contribute to the preparation of the hotel’s annual budget and forecasts. Concept, Product & Brand Standards
Maintain and continually refine standards of food and beverage quality in collaboration with culinary and bar leadership. Partner with the Executive Chef and Beverage leadership to design and evolve menus, wine lists, and cocktail programs that reflect the Beacon Grand’s identity and the local market. Ensure all offerings and experiences are aligned with luxury positioning, brand standards, and guest expectations. Strategy, Sales & Marketing
Develop short- and long-term financial and operational plans for the Food & Beverage Division that support the hotel’s overall business objectives. Collaborate with Sales & Marketing on local and national campaigns, promotions, partnerships, and events to drive F&B revenue and brand awareness. Proactively market the hotel’s restaurants, lounges, and bar as destination venues for both hotel guests and local clientele. Anticipate future guest and market trends; recommend and implement strategic enhancements to concepts, offerings, and service delivery. Compliance & Standards
Ensure all F&B operations are conducted in full compliance with local, state, and federal regulations, including health, safety, sanitation, and liquor laws. Maintain a clean, safe, and well-maintained environment in all front-of-house and back-of-house F&B areas. Adhere to and enforce all company policies, procedures, and brand standards. Develop innovative solutions to enhance communication of guest feedback, service performance, and operational information across the F&B Division. Use guest feedback, competitive analysis, and financial results to identify opportunities for improvement and implement action plans. Foster collaboration with other hotel departments to ensure seamless guest experiences. Perform other related duties as assigned by the General Manager or senior leadership. Qualifications
Proven experience as a Director of Food & Beverage or senior F&B leadership role in a luxury, lifestyle, or upper-upscale hotel and restaurant environment. Strong track record of managing multiple outlets and high-volume operations while maintaining elevated service and product quality. Demonstrated success in P&L management, budgeting, forecasting, and cost control. Exceptional leadership, people management, and team-building skills; experience developing leaders and front-line staff. Deep knowledge of food, wine, spirits, and current dining and bar trends. Excellent interpersonal, communication, and conflict-resolution skills with a strong guest-service orientation. Ability to work a flexible schedule including evenings, weekends, and holidays as business demands. Required Skills/Abilities
Excellent verbal and written communication skills. Excellent interpersonal and negotiation skills to strive in a team environment. Excellent hands-on organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to adapt to the needs of the organization and employees. Ability to prioritize tasks and to delegate them when appropriate. Proficient with POS Systems (Agilysys) and reservation systems (OpenTable). Craftable / BirchStreet knowledge a plus Education and Experience: At least five (5) years of Food & Beverage management experience required. Lifestyle / luxury hotel experience required, opening experience a plus. Physical Requirements: While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk, or hear. Frequently required to use hands to finger, handle, or feel objects, or telephone Long hours are sometimes required to include weekends and holidays Medium work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects Salary Range: $150K - $170K annually plus bonus eligibility Company Benefits: · Generous PTO policy, up to 5 weeks per year · 401(k) with company match · Employee Assistance Program · Employee Recognition · Employee Referral Incentive program EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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