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Business Strategy Manager (Client Facing)

Scaler, New York, New York, us, 10261

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About Us:

Scaler helps pave the way for a net-zero carbon future in the real estate market. Our innovative sustainability software tools empower investors and fund managers with the insights needed to enhance asset performance and reduce environmental impact. Role Overview:

We are seeking a high potential, growth driven

Business Strategy Manager

to own and scale the day-to-day relationships with our Scaler clients, real estate investors and advisors who rely on us to transform sustainability data into decision ready insight. In this role, you’ll bring your expertise to the intersection of client strategy, sustainability data, real estate investment workflows, and cross-functional execution. You will partner closely with Product and Commercial teams to design and continuously improve the client journey from onboarding through renewal while shaping how Scaler delivers value at scale. Responsibilities Own the end-to-end client relationship across onboarding, active use, and renewal

Understand client goals, challenges, and data needs, and translate them into scalable platform solutions

Manage and validate large sustainability data sets to ensure accuracy, quality, and regulatory readiness

Lead client workstreams, balancing priorities, timelines, and stakeholders

Identify risks, data gaps, and process bottlenecks and resolve them proactively

Contribute to Scaler’s client service model

Improve onboarding, documentation, tutorials, and feedback processes

Turn recurring client needs into scalable playbooks and workflows

Apply creative thinking to integrate AI and automation into data, client, and reporting workflows to improve speed, accuracy, and scalability

Requirements Minimum 3 years of professional experience in B2B client-facing, operations, consulting, real estate, financial services, sustainability, or data-driven environments

Experience working in or with real estate, financial services, sustainability, consulting, or fund or asset management is a strong plus

Advanced proficiency in Excel and comfortable working with large datasets

Strong project management, organization, and prioritization skills

Excellent written and verbal communication

Analytical mindset with strong problem-solving ability

Bachelor’s degree in Business, Finance, data science or related field, or equivalent experience

Benefits 25 paid vacation days per year, but opportunity for more if needed

Equity package giving you real ownership in the company and alignment with our long-term growth

We offer a hybrid work policy: 2 days working from home and 3 days in-office each week

Four months parental leave

Annual personal development budget

Why Scaler?

When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are committed to making a positive impact on our customers' journey to achieving absolute zero carbon. At Scaler, we’re committed to building a workplace where everyone belongs. Employment opportunities are open to all, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law

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