Customer Service Representative
ProKatchers, Long Island City, New York, United States, 11101
Job Title :
Customer Service Representative Location :
New York, NY 10004 Duration :
2+ months contract (Possible extension ) Education :
High school degree Shift Details :
M-F schedule 9A-5P Job Description: Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support. They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.
Customer Service Representative Location :
New York, NY 10004 Duration :
2+ months contract (Possible extension ) Education :
High school degree Shift Details :
M-F schedule 9A-5P Job Description: Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support. They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.