In-Room Dining Order Taker - Waldorf Astoria Park City
Hilton Worldwide, Inc., Park City, Utah, United States, 84060
Job Description – In‑Room Dining Order Taker – Waldorf Astoria Park City (HOT0C1GQ)
Job Number
HOT0C1GQ
Work Location Waldorf Astoria Park City 2100 Frostwood Blvd, Park City, 84098
The Waldorf Astoria Park City is a Forbes 4‑Star boutique hotel with 150 rooms, 4,000 square feet of banquet space, and three food and beverage outlets. This award‑winning 4‑Star property offers elevated comfort food inspired by mountain regions from around the world. The hotel includes a 3‑meal restaurant, a seasonal pool restaurant, and in‑room dining.
Classification:
Full‑Time
Shift:
Various – must be available weekdays, weekends, and holidays
Work in an environment where kindness, creativity and authenticity are highly appreciated
Complimentary meals on duty
Worldwide travel perks – up to 30 nights at discounted rates at over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
Career mobility – opportunities in concierge, reservations, front office, accounts, human resources, and over 100 other departments worldwide
*Please note: benefits may vary depending on the classification status of the position.
What Will I Be Doing? As an Order Taker, you will answer telephones and take guest food and beverage orders as part of the hotel’s effort to deliver outstanding guest service and financial profitability. Your responsibilities include:
Answer room‑service telephones and respond to guest requests in a timely, friendly and efficient manner
Maintain knowledge of the menu, including restaurant promotions, specials, and preparation details
Upsell food and beverage items, including sides, dessert, beverages, and special promotion items
Input guest orders into the appropriate point‑of‑sale system
Reconcile checks upon order delivery, verifying totals, gratuity disbursement, and managing the cash drawer and house bank according to accounting guidelines
What Are We Looking For? Hilton values the following qualities in all Team Members:
Hospitality:
We are passionate about delivering exceptional guest experiences.
Integrity:
We do the right thing, all the time.
Leadership:
We lead in our industry and in our communities.
Teamwork:
We are team players in everything we do.
Ownership:
We own our actions and decisions.
Urgency:
We operate with discipline and a sense of urgency.
Additional key attributes include:
Quality
Productivity
Customer Focus
What Will It Be Like to Work for Hilton? Hilton is the global leader in hospitality, offering accommodations, service, amenities, and value to business and leisure travelers. Hilton’s vision is “to fill the earth with the light and warmth of hospitality,” creating remarkable experiences worldwide every day. Our team members are at the heart of it all.
The Benefits Hilton is proud to offer a comprehensive benefits package to eligible team members, including:
Access to your pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources
Best‑in‑class paid time off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k) plan
Employee stock purchase program (ESPP) – purchase Hilton shares at a 15% discount
Debt‑free education: Access to a wide variety of educational credentials such as college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more
Career growth and development opportunities
Team member resource groups
Recognition and rewards programs
*Available benefits may vary depending on property‑specific terms and conditions of employment.
#J-18808-Ljbffr
Work Location Waldorf Astoria Park City 2100 Frostwood Blvd, Park City, 84098
The Waldorf Astoria Park City is a Forbes 4‑Star boutique hotel with 150 rooms, 4,000 square feet of banquet space, and three food and beverage outlets. This award‑winning 4‑Star property offers elevated comfort food inspired by mountain regions from around the world. The hotel includes a 3‑meal restaurant, a seasonal pool restaurant, and in‑room dining.
Classification:
Full‑Time
Shift:
Various – must be available weekdays, weekends, and holidays
Work in an environment where kindness, creativity and authenticity are highly appreciated
Complimentary meals on duty
Worldwide travel perks – up to 30 nights at discounted rates at over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
Career mobility – opportunities in concierge, reservations, front office, accounts, human resources, and over 100 other departments worldwide
*Please note: benefits may vary depending on the classification status of the position.
What Will I Be Doing? As an Order Taker, you will answer telephones and take guest food and beverage orders as part of the hotel’s effort to deliver outstanding guest service and financial profitability. Your responsibilities include:
Answer room‑service telephones and respond to guest requests in a timely, friendly and efficient manner
Maintain knowledge of the menu, including restaurant promotions, specials, and preparation details
Upsell food and beverage items, including sides, dessert, beverages, and special promotion items
Input guest orders into the appropriate point‑of‑sale system
Reconcile checks upon order delivery, verifying totals, gratuity disbursement, and managing the cash drawer and house bank according to accounting guidelines
What Are We Looking For? Hilton values the following qualities in all Team Members:
Hospitality:
We are passionate about delivering exceptional guest experiences.
Integrity:
We do the right thing, all the time.
Leadership:
We lead in our industry and in our communities.
Teamwork:
We are team players in everything we do.
Ownership:
We own our actions and decisions.
Urgency:
We operate with discipline and a sense of urgency.
Additional key attributes include:
Quality
Productivity
Customer Focus
What Will It Be Like to Work for Hilton? Hilton is the global leader in hospitality, offering accommodations, service, amenities, and value to business and leisure travelers. Hilton’s vision is “to fill the earth with the light and warmth of hospitality,” creating remarkable experiences worldwide every day. Our team members are at the heart of it all.
The Benefits Hilton is proud to offer a comprehensive benefits package to eligible team members, including:
Access to your pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources
Best‑in‑class paid time off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k) plan
Employee stock purchase program (ESPP) – purchase Hilton shares at a 15% discount
Debt‑free education: Access to a wide variety of educational credentials such as college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more
Career growth and development opportunities
Team member resource groups
Recognition and rewards programs
*Available benefits may vary depending on property‑specific terms and conditions of employment.
#J-18808-Ljbffr