divh2Multifamily Portfolio Manager/h2pThe Multifamily Portfolio Manager will develop and lead property operations strategies, supervise on-site building staff and superintendents, coordinate maintenance and capital projects of the designated multifamily real estate portfolio. This role ensures that properties are managed efficiently, profitably, and in alignment with ownership objectives. The Manager acts as a liaison between on-site property teams and Asset Management, translating strategic goals into actionable plans./ppThis individual will also play a crucial role in collaborating with senior leadership, contributing significantly to the growth of ESRTs multifamily portfolio. The success of this hire will be marked by their ability to adeptly establish robust processes and a strong team for effective property management./ph3Responsibilities/h3ulliDirect and oversee day-to-day operations for ESRTs residential properties to deliver best-in-class resident experiences/liliEstablish operational policies, procedures, and performance standards to ensure consistency across the portfolio/liliSupervise on-site teams including Resident Managers, Superintendents, and maintenance personnel, ensuring adherence to ESRT service and operational standards/liliDevelop and implement preventative maintenance programs and safety protocols/liliIdentify opportunities to improve efficiency and reduce operating costs during and after transition/liliOversee bidding, procurement, and performance of vendors and contractors to achieve high-quality results at competitive costs/liliCoordinate and manage capital improvement projects in collaboration with Asset Management and Construction teams and present ROI analysis and recommendations to senior leadership/liliUphold ESRTs standards of presentation, cleanliness, and functionality for all residential buildings and amenities/liliEstablish service benchmarks and KPIs for resident satisfaction, maintenance response times, and operational excellence/liliRespond to escalated resident issues and emergencies with professionalism and urgency/liliEnsure properties comply with all regulatory requirements including DOB, DHCR, OSHA, and fire safety regulations/liliMaintain all required certificates, permits, and operational documentation/liliOversee regular inspections, safety meetings, and compliance audits/liliAssist in the development and execution of annual operating budgets/liliReview monthly financial statements and variance reports/liliSupport the acquisitions team in underwriting and conducting due diligence for multi-family assets to ensure accuracy and compliance with investment criteria/liliSupport leasing and marketing strategies to drive occupancy, rent growth and enhance resident experience/liliTake part in development of pricing recommendations, lease approvals, and online marketing strategies/li/ulh3What Success Looks Like/h3ulliSeamless operational transition with no disruption to resident experience/liliConsistent delivery of high-quality service and maintenance standards across all properties/liliEffective budget management and expense control resulting in improved margins/liliStrong, motivated on-site teams aligned with ESRT culture and performance expectations/liliHigh resident satisfaction scores and reduced complaint response times/li/ulh3Required Skills / Abilities/h3ulliStrong knowledge of NYC building operations, codes, and compliance (DOB, DHCR, Local Laws, etc.)/liliDemonstrated ability to manage budgets, control expenses, and oversee capital projects/liliExperience developing operational processes and leading transitions or organizational changes/liliStrong leadership, communication, organizational, and problem-solving skills/liliProficiency in Microsoft Office Suite, Yardi, and building systems software/li/ulh3Education Experience/h3ulliMinimum 10 years of experience in multifamily property management or operations experience, with at least 5 years in a supervisory/managerial role overseeing multiple sites or large teams/liliExperience in managing in-house property management. Proven leadership skills, with experience effectively building, managing, and motivating a team/liliExcellent work ethic, integrity, and professionalism, with the ability to be an effective representative of ESRT in the broader market/liliStrong financial, analytical, strategic planning skills, with experience in developing, managing budgets, and reporting against financial forecasts/liliAbility to quickly digest and process information to make smart, thoughtful decisions/liliA results-oriented approach, capable of enhancing processes and offering insightful feedback to drive ongoing improvement./liliExcellent verbal and written communication skills/liliPositive, service-oriented attitude, characterized by a collaborative demeanor, proactivity, and excellent follow-through skills./liliExperience operating and thriving in an entrepreneurial environment/liliOccasional travel will be required to properties outside of NYC/liliHigh degree of accountability and ownership, demonstrating reliability and commitment./liliKnowledge of NYC regulatory requirements for multifamily assets/liliExperience and interest in evaluating and implementing PropTech solutions/liliUndergraduate degree from an accredited institution./li/ulh3Physical Requirements/h3ulliProlonged periods of sitting at a desk and working on a computer/liliMust be able to lift up to 15 pounds at times/li/ulh3What You Can Expect/h3ulliAt ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture Success Factors:/liliAdaptable you are a self-starter whos able to quickly digest and execute new processes to work both collaboratively and independently/liliDynamic you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT/liliDependable you take a strong sense of ownership and accountability over your work/liliPassionate you keep up with industry trends and are excited about the potential to propel the industry forward with a roll-up-your-sleeves attitude/liliCurious you consistently look for new ways to work smarter, not just harder/liliEthical you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture/liliPositive you possess a service-oriented attitude with excellent follow through/li/ulh3Benefits/h3ulliCompetitive base salary and bonus/liliHealth/Dental/Vision insurance/liliCompany sponsored Life, ADD, STD (with Salary Continuation), and LTD Insurance/liliVoluntary Enhanced LTD Program/liliVoluntary Hospital, Accident, and Cancer Programs/lili401(k) with 100% match up to 5%/liliPaid parental leave/liliPre-tax transit accounts/liliEmployee Assistance Program for emotional, financial, and legal support/li/ulh3Well-Being/h3ulliGenerous paid time off/liliFlex remote work time/liliFlex Summer Fridays/liliEmployee engagement programs/liliVolunteer time off/liliContinuing education/liliComplimentary Empire State Building Observatory access/liliComplimentary gym membership and other wellness benefits/liliEmployee Discount Programs/li/ulp$150,000 - $200,000 a year/ppSalary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses./ppESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment,/p/div