Customer Service Representative
We are seeking a diligent and proactive Customer Service Representative to join our team. This role involves processing and confirming orders, generating quotes, and maintaining up-to-date price lists to ensure the protection and maintenance of gross profit margins. The successful candidate will also resolve customer issues promptly and elevate concerns to ensure satisfactory resolutions. Monitoring customer orders and inventory levels is crucial to deliver products in full, on time, and according to specifications. Responsibilities Process and confirm orders on the day they are received. Generate standard quotes within 24-48 hours of receipt. Answer phones by the 3rd ring and respond to emails by the end of each day. Maintain and update price lists to protect and maintain GP margins. Build accurate specifications and inventory items within 24-48 hours. Resolve customer problems and escalate issues promptly. Monitor customer min/max, open orders, back orders, and inventory levels. Serve as a liaison with sales, purchasing, design, manufacturing, and shipping. Prepare proposals and miscellaneous correspondence. Facilitate new item setup including tap offs and proof approval. Maintain thorough customer records and resolve slow payment issues. Assist with slow-moving inventory and expedite material based on customer needs. Essential Skills Strong organizational skills and ability to prioritize tasks. Demonstrated initiative in personal professional development. Basic arithmetic including gross profit calculations. Attention to detail and accuracy. Effective communication skills in writing, verbally over the phone, and in person. Regular and punctual attendance. Additional Skills & Qualifications High School diploma or GED. Bilingual - English/Spanish. Proficiency in Microsoft Office including Excel, Word, PowerPoint, and Outlook. Experience in a customer service role preferred. Experience in an inside sales role. Why Work Here? Join a dynamic team where you can grow and thrive. We offer a bonus based on company performance, comprehensive medical, dental, and vision insurance, and a 401(k) retirement savings plan with company match. Enjoy paid time off, including vacation, company holidays, and parental leave. Our Employee Assistance Program (EAP), along with life insurance, disability coverage, and wellness programs, ensures a well-rounded support system for our employees. Job Type & Location This is a Contract to Hire position based out of Albuquerque, NM. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Albuquerque,NM. Application Deadline This position is anticipated to close on Feb 16, 2026.
We are seeking a diligent and proactive Customer Service Representative to join our team. This role involves processing and confirming orders, generating quotes, and maintaining up-to-date price lists to ensure the protection and maintenance of gross profit margins. The successful candidate will also resolve customer issues promptly and elevate concerns to ensure satisfactory resolutions. Monitoring customer orders and inventory levels is crucial to deliver products in full, on time, and according to specifications. Responsibilities Process and confirm orders on the day they are received. Generate standard quotes within 24-48 hours of receipt. Answer phones by the 3rd ring and respond to emails by the end of each day. Maintain and update price lists to protect and maintain GP margins. Build accurate specifications and inventory items within 24-48 hours. Resolve customer problems and escalate issues promptly. Monitor customer min/max, open orders, back orders, and inventory levels. Serve as a liaison with sales, purchasing, design, manufacturing, and shipping. Prepare proposals and miscellaneous correspondence. Facilitate new item setup including tap offs and proof approval. Maintain thorough customer records and resolve slow payment issues. Assist with slow-moving inventory and expedite material based on customer needs. Essential Skills Strong organizational skills and ability to prioritize tasks. Demonstrated initiative in personal professional development. Basic arithmetic including gross profit calculations. Attention to detail and accuracy. Effective communication skills in writing, verbally over the phone, and in person. Regular and punctual attendance. Additional Skills & Qualifications High School diploma or GED. Bilingual - English/Spanish. Proficiency in Microsoft Office including Excel, Word, PowerPoint, and Outlook. Experience in a customer service role preferred. Experience in an inside sales role. Why Work Here? Join a dynamic team where you can grow and thrive. We offer a bonus based on company performance, comprehensive medical, dental, and vision insurance, and a 401(k) retirement savings plan with company match. Enjoy paid time off, including vacation, company holidays, and parental leave. Our Employee Assistance Program (EAP), along with life insurance, disability coverage, and wellness programs, ensures a well-rounded support system for our employees. Job Type & Location This is a Contract to Hire position based out of Albuquerque, NM. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Albuquerque,NM. Application Deadline This position is anticipated to close on Feb 16, 2026.