Overview
Join to apply for the Senior Optimization Consultant role at Airwallex .
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Location
Based in New York.
The Team
The Merchant Services team at Airwallex focuses on providing seamless payment solutions to businesses of all sizes. We help clients efficiently process transactions, manage payments, and grow their sales globally by delivering innovative products and exceptional support.
What You’ll Do
As a Senior Optimization Consultant, your role is to provide expert knowledge and insights to Airwallex’s largest merchants. You will collaborate with internal stakeholders—including Account Managers, Product Managers and Data Scientists—to uncover opportunities to improve authentication and fraud. You will educate Airwallex merchants and internal teams on major trends in our key customers’ payment performance and create actionable plans to improve performance and integrations. You may also support engagements with external partners (e.g., card issuers).
Responsibilities
- You will gather insights — through data analysis and industry knowledge — that allow us to identify opportunities to improve our customers’ payment performance
- You will design and deliver a standard methodology to improve payment performance, updating this as we learn more about our customers and their payments
- You will lead discussions with customers on their existing payment performance, opportunities to improve and requirements to implement
- You will train internal stakeholders (e.g., Sales teams) on how to lead discussions with customers and prospects, providing them with tooling as required
- You will liaise with our Product teams to ensure that they understand customer feedback and incorporate your learnings into their roadmaps
- You will support engagements with external stakeholders (e.g., card issuers)
Who You Are
We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum Requirements
- Outstanding professional and academic record of achievement
- Prior experience in payments
- Comfort with SQL
- Intellectual curiosity: you want to understand our customers’ problems inside-out and to know how our product can help to solve them
- Adeptness at bringing structure to ambiguous, fast-moving problem spaces
- A love of working with data and get excited about demonstrating our impact - you should have significant analytical experience
- Brilliant communication skills; you are equally at ease across verbal and written communications and comfortable presenting to clients/external stakeholders
- Comfort working cross-functionally with stakeholders at varying levels of seniority
Preferred Requirements
- Proficiency in BI tools (e.g., Looker, BigQuery), and/or statistical software
- Experience as an optimization consultant in another payments company
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Compensation
Compensation Range: $133.6K - $215K
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Consulting
- Information Technology
- Sales