Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Donation matching
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Company:
SAYN is hiring a Marketplace Director to join our growing team! This is a full-time position based in-office in Miami, FL. The ideal candidate has strong experience in e-commerce management, specifically related to marketplaces such as Amazon and Tiktok Shop, and possesses strong leadership skills.
Responsibilities:
- Develop and implement strategies for marketplace growth, including product listing, pricing, and promotion strategies.
- Align marketplace strategies with overall business objectives.
- Conduct market research to identify trends, opportunities, and competitive landscape.
- Utilize data to inform decision-making and strategy adjustments.
- Set sales and performance targets and projections for the marketplaces.
- Monitor and analyze performance metrics to ensure goals are met.
- Oversee inventory levels to ensure product availability while minimizing excess stock (forecasting and demand planning).
- Coordinate with purchasing and logistics teams to manage stock flow.
- Optimize fulfillment processes, including managing FBA and FBM models. Optimize marketplace shipping templates to reduce costs and improve OTD.
- Ensure compliance with Amazon’s fulfillment guidelines and standards.
- Ensure accurate and optimized product listings, including titles, descriptions, images, and keywords.
- Manage gating and transparency implementation and upkeep of products.
- Monitor and enhance product detail pages to improve visibility and conversion rates.
- Analyze sales data, customer feedback, and other performance indicators.
- Generate regular reports to track performance against goals and identify areas for improvement.
- Provide relevant reports as agreed upon to vendors/brands.
- Define and track key performance indicators such as sales growth, ROAS, and CAC.
- Provide detailed reports and insights to senior management regarding marketplace performance and strategic recommendations.
- Lead and manage a team of brand managers, ensuring they are motivated and aligned with business goals.
- Foster a collaborative and results-driven team culture.
- Develop training programs to enhance team skills in marketplace management.
- Stay updated on marketplace policies and ensure compliance with the latest changes.
- Ensure the team is accountable to tasks and responsibilities assigned.
- Oversee customer service processes to ensure high levels of customer satisfaction.
- Implement strategies to improve customer experience and reduce negative feedback.
- Monitor and resolve account health issues quickly and effectively.
- Report to senior leadership issues that can put the brand or channel in jeopardy and articulate a plan of action with updates until resolved.
- Ensure brand consistency and integrity across all product listings and communications on the marketplace.
- Manage customer reviews and ratings to maintain a positive brand image.
- Supply the brand with daily, weekly, and monthly reporting as requested.
- Deliver comprehensive brand onboarding with all levels of detail before and during initial implementation.
- Ensure contracts, agreements, and documents are in place.
- Identify and submit product details (SKU’s, descriptions, regulatory attributes, etc.) prior or upon arrival at the warehouse.
- Conduct regular quarterly assessments to ensure products are profitable and aligned with the business.
- Ensure compliance with Amazon’s policies and guidelines, including product safety and legal requirements.
- Identify potential risks in marketplace operations and develop mitigation strategies.
- Handle disputes or issues with Amazon support to resolve problems efficiently.
- Leverage advanced tools and software to enhance marketplace operations, such as inventory management systems and analytics platforms.
- Continuously assess and improve processes to enhance efficiency, reduce costs, and improve performance.
- Implement best practices and learnings from industry trends and benchmarks.
Location & Type:
Full-time, in-office, Miami, FL.
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