Print / Sign Customer Service Representative

AlphaGraphics of North Austin is hiring an Print / Sign Customer Service Representative who enjoys helping clients with high quality event graphics, environmental graphics, vehicle graphics, sign and printing projects. We are locally owned and operated and are part of a three center business in the top 10 of all businesses in the AlphaGraphics network. This position is in charge of first impressions for our customers. The Customer Service Representative needs to have a positive attitude and communication style. This includes greeting our customers with a smile and working in a team environment. This successful person will enjoy working in a fast-paced environment where every day is unique. They are determined to give customers their very best and enjoy taking initiative to grow their sales. To be successful in this role, the position needs to handle tasks quickly, neatly, while managing multiple priorities. The Customer Service Representative focuses on quality and attention to details. Responsibilities Must smile and have fun daily Directly handle inside sales projects by creating estimates, collecting payment and processing orders Document concise & accurate notes for all orders Reviews customers proofs for accuracy Keep customers informed on the progress of their jobs thru delivery Maintain sales logs and customer/prospect contact records Provide outstanding customer experience that exceeds customer expectations Be the first point of contact for incoming requests Work with customers to understand, consult and recommend additional value-added services Answer the phone, handle walk-in customers and online requests Follow up with customers/prospects on estimates not converted to invoices and inactive customers via phone, email, mail and CRM tool Calls prospects to identify appropriate contacts and drive leads Researches targeted prospects and creates contact lists including address and emails for future marketing and sales efforts Problem solve sign and print solutions for our customers Requirements Demonstrated proficiency in Printsmith software 2 years of sign or printing industry experience Strong phone, written and verbal communication skills Demonstrated customer service skills Proven sense of urgency Thrives in a fast paced, stressful environment Organized and great at time management Positive and supportive personality Fast learner and wants to learn Proven strong computer and typing skills

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