Overview
About The Chefs' Warehouse
The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers from the world’s finest ingredients from over 40 countries to the finest chefs in the world. We consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultative sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to established and up-and-coming premium restaurants. Mission
The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs. Our C.H.E.F.S. Values Curious & Creative Hungry For Food & Results Entrepreneurial Forward Thinking & Flexible Supportive (Of Peers & Chefs) Primary Job Function
Customer Service Representatives operate in an ERP-driven order management environment, functioning as order management specialists rather than traditional call-center support. This role requires precise execution within enterprise systems that directly impact revenue recognition, fulfillment accuracy, inventory flow, and customer satisfaction. CSRs are responsible for entering, validating, and managing orders within related platforms where errors can result in downstream operational disruption, financial loss, credits, rework, and customer dissatisfaction. As such, accuracy, system proficiency, and procedural adherence are critical to the success of the business. CSR II serve as the frontline foundation of the Customer Service team and are responsible for delivering consistent, professional service in accordance with established procedures. The role focuses on execution, accuracy, responsiveness, and learning, providing the core skills and experience necessary for progression into advanced Customer Service roles. Key Responsibilities
Customer Interaction & Order Processing
- Answer inbound calls and emails to assist customers with placing orders, order modifications, and product inquiries. Order Processing
- Accurately enter and process customer orders in accordance with established procedures and timelines. Professional Communication
- Maintain a high standard of professionalism and courtesy in all customer interactions. Order Accuracy & Execution
- Ensure 99%+ accuracy when entering and processing orders; review order details to prevent duplication, errors, or omissions; utilize tools and reports to verify accuracy and completeness. Post-Sale Support (Tier I)
- Support routine post-sale requests (returns, exchanges, RMAs, credits) in accordance with procedures; track delivery status and provide standard updates; escalate complex issues per escalation paths. Sales & Team Collaboration
- Work with Sales Representatives to support customer needs; communicate status with internal teams; accept tasks from CSR II or leadership and complete them timely. Process Adherence & Learning
- Follow SOPs, templates, and workflows; learn platform functionality, product knowledge, and service standards; seek guidance when needed; participate in training. Qualifications & Skills
Required: Minimum of 3 years of customer service or related experience. High school diploma or GED required. Strong written and verbal communication skills. Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. Proficiency in CRM systems, Microsoft 365, and customer service platforms (or ability to learn quickly). Strong attention to detail and commitment to accuracy. Dependable, punctual, and professional in appearance and conduct. Ability to manage stressful situations calmly and professionally. Preferred
Food service and/or retail produce experience. Bilingual (English/Spanish) communication skills Performance Expectations
Attendance & Punctuality: Maintain 90%+ on-time attendance. Call & Email Responsiveness: Answer calls promptly and respond to emails within established service standards. Order Accuracy: Maintain 99%+ accuracy in order entry. Task Completion: Complete assigned tasks accurately and within required timelines. Customer Experience: Demonstrate professionalism, courtesy, and effective communication in every interaction. Process Compliance: Adhere to SOPs, escalation paths, and documentation standards. Shift
Must be available to work weekends. Monday through Friday the team has 3 shifts: 7am-4pm (opening shift) 7:30am-4:30pm 8:30am-5:30pm (closing shift) Saturday: 7am to 2:30pm and Sunday: 10am-5:30pm. When a CSR works weekends, they get their days off during the week. The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor. Perks & Benefits
Paid Vacations, Paid Holidays Health, Dental and Medical Benefits Weekly pay Life Insurance 5% above cost for our high-quality food products Employee discounts for travel and events 401k Employee Stock Purchase Plan The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.
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About The Chefs' Warehouse
The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers from the world’s finest ingredients from over 40 countries to the finest chefs in the world. We consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultative sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to established and up-and-coming premium restaurants. Mission
The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs. Our C.H.E.F.S. Values Curious & Creative Hungry For Food & Results Entrepreneurial Forward Thinking & Flexible Supportive (Of Peers & Chefs) Primary Job Function
Customer Service Representatives operate in an ERP-driven order management environment, functioning as order management specialists rather than traditional call-center support. This role requires precise execution within enterprise systems that directly impact revenue recognition, fulfillment accuracy, inventory flow, and customer satisfaction. CSRs are responsible for entering, validating, and managing orders within related platforms where errors can result in downstream operational disruption, financial loss, credits, rework, and customer dissatisfaction. As such, accuracy, system proficiency, and procedural adherence are critical to the success of the business. CSR II serve as the frontline foundation of the Customer Service team and are responsible for delivering consistent, professional service in accordance with established procedures. The role focuses on execution, accuracy, responsiveness, and learning, providing the core skills and experience necessary for progression into advanced Customer Service roles. Key Responsibilities
Customer Interaction & Order Processing
- Answer inbound calls and emails to assist customers with placing orders, order modifications, and product inquiries. Order Processing
- Accurately enter and process customer orders in accordance with established procedures and timelines. Professional Communication
- Maintain a high standard of professionalism and courtesy in all customer interactions. Order Accuracy & Execution
- Ensure 99%+ accuracy when entering and processing orders; review order details to prevent duplication, errors, or omissions; utilize tools and reports to verify accuracy and completeness. Post-Sale Support (Tier I)
- Support routine post-sale requests (returns, exchanges, RMAs, credits) in accordance with procedures; track delivery status and provide standard updates; escalate complex issues per escalation paths. Sales & Team Collaboration
- Work with Sales Representatives to support customer needs; communicate status with internal teams; accept tasks from CSR II or leadership and complete them timely. Process Adherence & Learning
- Follow SOPs, templates, and workflows; learn platform functionality, product knowledge, and service standards; seek guidance when needed; participate in training. Qualifications & Skills
Required: Minimum of 3 years of customer service or related experience. High school diploma or GED required. Strong written and verbal communication skills. Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. Proficiency in CRM systems, Microsoft 365, and customer service platforms (or ability to learn quickly). Strong attention to detail and commitment to accuracy. Dependable, punctual, and professional in appearance and conduct. Ability to manage stressful situations calmly and professionally. Preferred
Food service and/or retail produce experience. Bilingual (English/Spanish) communication skills Performance Expectations
Attendance & Punctuality: Maintain 90%+ on-time attendance. Call & Email Responsiveness: Answer calls promptly and respond to emails within established service standards. Order Accuracy: Maintain 99%+ accuracy in order entry. Task Completion: Complete assigned tasks accurately and within required timelines. Customer Experience: Demonstrate professionalism, courtesy, and effective communication in every interaction. Process Compliance: Adhere to SOPs, escalation paths, and documentation standards. Shift
Must be available to work weekends. Monday through Friday the team has 3 shifts: 7am-4pm (opening shift) 7:30am-4:30pm 8:30am-5:30pm (closing shift) Saturday: 7am to 2:30pm and Sunday: 10am-5:30pm. When a CSR works weekends, they get their days off during the week. The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor. Perks & Benefits
Paid Vacations, Paid Holidays Health, Dental and Medical Benefits Weekly pay Life Insurance 5% above cost for our high-quality food products Employee discounts for travel and events 401k Employee Stock Purchase Plan The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.
#J-18808-Ljbffr