Account Manager

ETCH Outdoor Living is a commercial-focused landscape maintenance and design-build construction company headquartered in Huxley, Iowa, serving Central Iowa and the surrounding region. Founded in 2018, ETCH has grown rapidly by operating with discipline, clear systems, and high accountability. We specialize in multi-family, HOA, and multi-tenant commercial site management and partner with clients who expect proactive communication, consistency, and results. We are a growth-oriented, systems-driven organization focused on execution, accountability, and continuous improvement. Role Description ETCH Outdoor Living is seeking a Commercial Account Manager to support and scale our commercial maintenance division. This is a full-time, on-site role based in Ankeny, IA with regular field presence required. This role exists to retain clients, protect margin, and improve the client experience. The Account Manager serves as the primary point of contact for assigned commercial accounts and is responsible for ensuring properties are serviced to contract standards while identifying opportunities to improve sites through enhancements and additional services. This role is best suited for someone who thrives in a fast-paced, high-accountability environment. If you are looking for a slow, reactive, or purely relationship-based role, this position will be a challenge. If you enjoy structure, clear expectations, and measurable outcomes — and want to grow with a company on an aggressive trajectory — this role offers meaningful upside. Key Responsibilities Own the performance, retention, and satisfaction of assigned commercial accounts Serve as the primary client contact for property managers and stakeholders Conduct routine site audits to ensure scope compliance and quality standards Proactively communicate service plans, site issues, and corrective actions Coordinate with production teams to resolve issues quickly and permanently Identify, propose, and support the sale of enhancements and value-added services Protect contract scope, pricing, and margins Document site conditions, communications, and action items in company systems Assist with onboarding new accounts and transitions Contribute to process improvement and standardization as the division scales Preferred Qualifications Experience in commercial lawn care, landscape maintenance, or property services Previous account management or client-facing experience strongly preferred Ability to manage multiple accounts with urgency and organization Strong written and verbal communication skills Comfort operating in a metrics-driven environment Financial awareness related to contracts, renewals, and enhancements Proficiency with Google Drive and CRM / operations software (Aspire experience a plus) Self-directed, disciplined, and accountable Valid driver’s license Commercial portfolio with long-term, professional clients Clear systems, processes, and expectations Leadership that values ownership and performance Fast growth with real advancement opportunities Competitive compensation with performance-based upside This role is not for everyone. It requires pace, ownership, and consistency. If you want a seat in a company that is scaling quickly, and are willing to be held accountable for results, this is an opportunity to grow into senior account management or leadership. ETCH Outdoor Living is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

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