Customer Service Representative
Vaco by Highspring, Santa Ana, California, United States, 92725
Customer Service Representative
A leading industrial air conditioning and refrigeration service contractor in the Western United States is seeking a qualified Customer Service Representative to join its growing team at headquarters in Santa Ana, CA.
Qualifications
Pleasant, positive, and professional attitude
Strong ability to build rapport with customers with a customer-focused mindset
Ability to manage frequently changing priorities
Capacity to handle stress effectively while remaining calm and focused in a fast-paced environment
Strong multitasking skills
Excellent communication skills
Outstanding follow-up and follow-through abilities
Detail-oriented
Proficient in Microsoft Word, Excel, and Outlook
Duties & Responsibilities Customer Service
Support customer retention efforts through proactive execution of customer service initiatives
Professionally and efficiently handle customer calls related to service orders and inquiries
Perform all work in accordance with company policies and procedures to maintain customer loyalty
Serve as a customer service leader by working collaboratively with other departments
Participate in an on-call rotation during non-business hours approximately every 4-6 weeks for one full week
Dispatch & Administrative Support
Dispatch technicians and monitor actual work hours
Provide administrative support to technicians and field management
Track service vehicles using Samsara
Manage and follow through on unbilled work orders
Prepare bid proposals accurately and in a timely manner
Resolve customer inquiries promptly and accurately
Compensation & Benefits The salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Additional Information Applicants are encouraged to submit their applications for this position. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase will be otherwise assessed by recruiters and hiring managers.
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Qualifications
Pleasant, positive, and professional attitude
Strong ability to build rapport with customers with a customer-focused mindset
Ability to manage frequently changing priorities
Capacity to handle stress effectively while remaining calm and focused in a fast-paced environment
Strong multitasking skills
Excellent communication skills
Outstanding follow-up and follow-through abilities
Detail-oriented
Proficient in Microsoft Word, Excel, and Outlook
Duties & Responsibilities Customer Service
Support customer retention efforts through proactive execution of customer service initiatives
Professionally and efficiently handle customer calls related to service orders and inquiries
Perform all work in accordance with company policies and procedures to maintain customer loyalty
Serve as a customer service leader by working collaboratively with other departments
Participate in an on-call rotation during non-business hours approximately every 4-6 weeks for one full week
Dispatch & Administrative Support
Dispatch technicians and monitor actual work hours
Provide administrative support to technicians and field management
Track service vehicles using Samsara
Manage and follow through on unbilled work orders
Prepare bid proposals accurately and in a timely manner
Resolve customer inquiries promptly and accurately
Compensation & Benefits The salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Additional Information Applicants are encouraged to submit their applications for this position. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase will be otherwise assessed by recruiters and hiring managers.
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