Call Center - Inside Sales Agent (On-Site) - Full Time
Renuity, Madison, Wisconsin, us, 53774
Overview
Call Center Agent – Inside Sales
Mad City Windows & Baths, a Renuity Company
Full-Time
Shift Time: 1pm–9pm Saturday & Sunday availability preferred
Pay: $16/hr + Uncapped Commission Average earnings: $50,000–$70,000+/year
About The Role As a Call Center Inside Sales Agent, you’ll support homeowners as they explore remodeling projects—qualifying interest, setting appointments, and providing an exceptional first impression. You’ll work with customers across all Mad City markets and help guide them toward solutions they love.
Manage inbound and outbound calls in a fast-paced call center environment
Partner with scheduling teams to verify appointments and confirm with customers
Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
Participate in regular department contests and achieve both personal and team goals
Key Qualifications
No call center experience? No problem. If you bring the drive, we’ll teach you the skills.
Strong communication skills and an outgoing personality
Motivated, competitive, goal-driven energy
Professional presence and a team-first mindset
Reliability and consistency in attendance and performance
Ability to multitask, prioritize, and stay organized
Comfort navigating technology and computer applications
What we offer
Uncapped earning potential – most agents earn between $50k–$70k/year
Rapid advancement – many team members move up within 6 months
Brand-new expanded call center workspace
Multiple shift options (assigned based on business needs)
Call center operating hours: 8am–9pm, 7 days a week
Benefits & Perks
Medical, dental, vision, life, and disability insurance
Paid parental leave
401(k) retirement savings program
Generous PTO + paid holidays
Continuous team events, incentives, and company celebrations
About Mad City Windows & Baths At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com. To access Renuity's Privacy Policy, please click here: Privacy Policy.
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Full-Time
Shift Time: 1pm–9pm Saturday & Sunday availability preferred
Pay: $16/hr + Uncapped Commission Average earnings: $50,000–$70,000+/year
About The Role As a Call Center Inside Sales Agent, you’ll support homeowners as they explore remodeling projects—qualifying interest, setting appointments, and providing an exceptional first impression. You’ll work with customers across all Mad City markets and help guide them toward solutions they love.
Manage inbound and outbound calls in a fast-paced call center environment
Partner with scheduling teams to verify appointments and confirm with customers
Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
Participate in regular department contests and achieve both personal and team goals
Key Qualifications
No call center experience? No problem. If you bring the drive, we’ll teach you the skills.
Strong communication skills and an outgoing personality
Motivated, competitive, goal-driven energy
Professional presence and a team-first mindset
Reliability and consistency in attendance and performance
Ability to multitask, prioritize, and stay organized
Comfort navigating technology and computer applications
What we offer
Uncapped earning potential – most agents earn between $50k–$70k/year
Rapid advancement – many team members move up within 6 months
Brand-new expanded call center workspace
Multiple shift options (assigned based on business needs)
Call center operating hours: 8am–9pm, 7 days a week
Benefits & Perks
Medical, dental, vision, life, and disability insurance
Paid parental leave
401(k) retirement savings program
Generous PTO + paid holidays
Continuous team events, incentives, and company celebrations
About Mad City Windows & Baths At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com. To access Renuity's Privacy Policy, please click here: Privacy Policy.
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