SCCM Troubleshoot Point Of Sale Experience Consultant
Coolsoft, Milwaukee, Wisconsin, United States, 53244
SCCM Troubleshoot Point Of Sale Experience Consultant
(Jobs in Milwaukee, WI)
Requirement id 156884
Job title Consultant
Job location in Milwaukee, WI
Skills required Customer Service, Active Directory, SCCM, Troubleshoot Point Of Sale Experience
Open Date 02-Feb-2026
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Consultant: Customer Service, Active Directory, SCCM, Troubleshoot Point Of Sale Experience
Start date :3/2/2026
End Date :12/31/2026
Submission deadline:2/9/2026 at 4 pm CST
Client Info : Milwaukee County
Note:
Interview Process: Microsoft Teams.
Onsite or Remote? Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site.
Description:
The Service Operations Technician provides on-site Level 1 and Level 2 technical support to various Milwaukee County locations for hardware, software, printing, connectivity, mobile devices, point-of-sale systems, and user setup and access. This role is responsible for managing incidents, service requests, and problems through to resolution while delivering excellent customer service. Working under the guidance of a Manager or Team Lead, the technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement.
Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions.
Key Responsibilities:
• Install, configure, and maintain computer systems, including hardware and software on desktops and laptops.
• Deploy and support mobile devices such as tablets and smartphones.
• Troubleshoot and resolve internet and network access issues (wired and wireless).
• Provide support for network printers.
• Set up and maintain point-of-sale systems, including credit card machines, receipt printers, cash drawers, and related software.
• Ensure all devices remain updated, online, and compliant with security standards.
• Meet with staff or coordinate remote support to provide one-on-one technical assistance and training on hardware and software use.
• Diagnose and resolve hardware, software, and network malfunctions through evaluation, testing, and repair or escalation to internal and external support.
• Maintain accurate equipment inventory.
• Support for conference room Audio Visual equipment.
• Provide onsite support for special events, including setup and teardown, occasionally outside regular business hours.
• Utilize ticketing system to manage customer requests/issues and maintain records of work performed.
• Perform other duties as assigned.
Qualifications:
• Knowledge of Windows operating systems, Microsoft products, and desktop support principles.
• Experience with Microsoft Active Directory and Azure Active Directory.
• Familiar with computer imaging, system settings, drivers and updates.
• Understanding of workstation, printer and peripheral maintenance and support.
• Familiar with ITIL practices.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.
• Ability to lift and transport computer equipment as needed.
• Valid drivers license and reliable transportation needed to support multiple locations.
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156884 while calling.
EOE Protected Veterans/Disability
(Jobs in Milwaukee, WI)
Requirement id 156884
Job title Consultant
Job location in Milwaukee, WI
Skills required Customer Service, Active Directory, SCCM, Troubleshoot Point Of Sale Experience
Open Date 02-Feb-2026
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Consultant: Customer Service, Active Directory, SCCM, Troubleshoot Point Of Sale Experience
Start date :3/2/2026
End Date :12/31/2026
Submission deadline:2/9/2026 at 4 pm CST
Client Info : Milwaukee County
Note:
Interview Process: Microsoft Teams.
Onsite or Remote? Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site.
Description:
The Service Operations Technician provides on-site Level 1 and Level 2 technical support to various Milwaukee County locations for hardware, software, printing, connectivity, mobile devices, point-of-sale systems, and user setup and access. This role is responsible for managing incidents, service requests, and problems through to resolution while delivering excellent customer service. Working under the guidance of a Manager or Team Lead, the technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement.
Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions.
Key Responsibilities:
• Install, configure, and maintain computer systems, including hardware and software on desktops and laptops.
• Deploy and support mobile devices such as tablets and smartphones.
• Troubleshoot and resolve internet and network access issues (wired and wireless).
• Provide support for network printers.
• Set up and maintain point-of-sale systems, including credit card machines, receipt printers, cash drawers, and related software.
• Ensure all devices remain updated, online, and compliant with security standards.
• Meet with staff or coordinate remote support to provide one-on-one technical assistance and training on hardware and software use.
• Diagnose and resolve hardware, software, and network malfunctions through evaluation, testing, and repair or escalation to internal and external support.
• Maintain accurate equipment inventory.
• Support for conference room Audio Visual equipment.
• Provide onsite support for special events, including setup and teardown, occasionally outside regular business hours.
• Utilize ticketing system to manage customer requests/issues and maintain records of work performed.
• Perform other duties as assigned.
Qualifications:
• Knowledge of Windows operating systems, Microsoft products, and desktop support principles.
• Experience with Microsoft Active Directory and Azure Active Directory.
• Familiar with computer imaging, system settings, drivers and updates.
• Understanding of workstation, printer and peripheral maintenance and support.
• Familiar with ITIL practices.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.
• Ability to lift and transport computer equipment as needed.
• Valid drivers license and reliable transportation needed to support multiple locations.
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156884 while calling.
EOE Protected Veterans/Disability