Soni is partnering with a growing healthcare and insurance organization to hire
Customer Service Representatives
to support inbound calls from members, providers, and agents. This role is ideal for someone who enjoys helping people, is comfortable on the phone, and thrives in a fast-paced, team-oriented environment. Responsibilities
:Answer inbound phone calls from customers, providers, and agent sLook up and update customer information in a CRM syste mProvide clear, polite, and accurate support for product and service question sEscalate issues to the appropriate team when neede dRespond to customer support requests and follow standard procedure sStay organized and meet daily productivity and quality goal sWork collaboratively with internal teams to resolve customer need sIdentify ways to improve customer experienc Requirements
s:Prior customer service or call center experien ceComfortable speaking on the phone and handling multiple cal lsStrong communication and listening skil lsAbility to multitask and work in a fast-paced environme ntProfessional, reliable, and detail-orient edComfortable using computers and CRM syste msAble to work onsite in Holmdel, Preferred Qualifications
ns:Experience in healthcare, insurance, or financial servi cesHigh-volume call center experie nceStrong problem-solving and customer empa thyInterest in long-term growth and career advancem Compensation
Compensat ion: $18-$22/ HourSalary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualificat i
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Customer Service Representatives
to support inbound calls from members, providers, and agents. This role is ideal for someone who enjoys helping people, is comfortable on the phone, and thrives in a fast-paced, team-oriented environment. Responsibilities
:Answer inbound phone calls from customers, providers, and agent sLook up and update customer information in a CRM syste mProvide clear, polite, and accurate support for product and service question sEscalate issues to the appropriate team when neede dRespond to customer support requests and follow standard procedure sStay organized and meet daily productivity and quality goal sWork collaboratively with internal teams to resolve customer need sIdentify ways to improve customer experienc Requirements
s:Prior customer service or call center experien ceComfortable speaking on the phone and handling multiple cal lsStrong communication and listening skil lsAbility to multitask and work in a fast-paced environme ntProfessional, reliable, and detail-orient edComfortable using computers and CRM syste msAble to work onsite in Holmdel, Preferred Qualifications
ns:Experience in healthcare, insurance, or financial servi cesHigh-volume call center experie nceStrong problem-solving and customer empa thyInterest in long-term growth and career advancem Compensation
Compensat ion: $18-$22/ HourSalary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualificat i
#J-18808-Ljbffr