Overview
Meritage Homes is hiring an Outside Sales Counselor to work on the Southwest side of Phoenix. The Outside Sales Counselor’s primary responsibility is to embrace Meritage Homes’ active sales culture to generate new home sales by leveraging relationships with Realtors and new home buyers, and by utilizing all available tools to demonstrate value, sell, and close homes with an emphasis on exceptional customer service. The Outside Sales Counselor will also serve as the liaison between the Realtor and new homebuyers during the building process with construction, the Closing Department, and Title Company. Responsibilities
Accomplish sales and customer service goals, and other objectives as determined by your Sales Leader. Maintain existing and cultivate new Realtor relationships to create long-term partnerships and recurring business. Connect unrepresented homebuyers to Realtors and foster the partnership through the homebuying process. Actively manage and partner with others to ensure the overall look of the communities, homes, and surrounding areas are pristine so guests enjoy a quality experience as they tour our communities and homes. Create, practice, refine, and continually improve your personal sales presentation to be as effective as possible to convert leads. Use insight and consultative selling techniques to teach customers about the home buying industry and offer unique perspectives to help influence a sale. Proactively utilize CRM system to effectively and efficiently manage discovery and follow-up strategies of all potential customers. Engage visitors and demonstrate our models, home sites, and/or showcase homes depending on the needs of the guest. Showings can be scheduled through available technology to make it convenient for the customer. Provide all pertinent community, home site, floor plan, and pricing information. Ask for the Sale. Drive traffic, travel to, and sell from multiple Meritage communities that meet the buyer's needs. Present the Meritage Homes Purchase Agreement to buyers in a professional and complete manner, including explaining payment information, taxes, insurance, CC&R (deed restrictions), HOA rules and restrictions, and other amenity information as necessary for the community. Actively solicit both new and referral business using Salesforce.com to ensure effective prospecting. Ensure accurate and timely completion of all buyer paperwork and internal reporting information. Assist buyers with scheduling appointments with design studio, operations managers, mortgage, and title companies as necessary. Communicate with and assist lenders about customer loans, keep current on the status of each loan, and the requirements to expedite processing and closing of all sales. Product Knowledge
Concept of Community: Know size, number of homes, future plans and restrictions; know the area around the community (Interstates, Shopping, Schools, Churches, etc.). Extensive Product Knowledge: Plans, features, pricing, options, warranties, and construction knowledge. How we differ from the competition. Maintain an updated Competition Analysis Notebook and know what the competition is offering each month as sales incentives, new product, lot releases, etc. Maintain knowledge of local markets, Real Estate laws/rules, public opinion, local and national trends, government regulations, and economic trends related to the home-buying industry. Shop the competition in submarkets to determine community traffic, sales, new product, visual presentation, promotions, etc. Update the Buyer throughout the construction process and act as point of contact for buyers throughout all phases of construction and closing; assist buyers with resolution of questions or problems encountered during the process. Ensure customer satisfaction from initial visit to closing. Secondary: Onboarding & Team Responsibilities
Complete all onboarding and other assigned training. Strive to maintain, improve and promote the company’s image with prospects, customers, homeowners, and brokers within the community. Establish and maintain relationships with realtors and mortgage brokers. Attend weekly sales meetings or other meetings directed by management. Special projects and other duties as assigned. Must be able to work nights, weekends, and most holidays. Qualifications
Education: Minimum High School Diploma or educational equivalent required; some college coursework or Bachelor’s Degree strongly preferred. Experience: 3+ years of previous experience in outside sales. Strongly prefer a minimum of one year of experience in new home sales with a proven track record of success. Technical Skills: Active, valid Arizona RE License required. Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, Excel. Interpersonal/Communication Skills: Strong oral/written communication skills; excellent customer service skills. Excellent interpersonal skills; ability to effectively communicate and work with all personality types. Professional demeanor and ability to handle stress when working with prospective and new homebuyers and Realtors. Customer-driven presentation skills and the ability to communicate with confidence. Strong sales skills; ability to influence others, close large price point sales, and overcome objections. Team player with ability to work within cross-functional teams. Judgment: Sound judgment with a high level of integrity. Self-directed; takes initiative, proactively addresses problems and seeks resolution; can work with minimal oversight. Mental Abilities: Ability to analyze information, understand buyer concerns/questions, and determine root issues to achieve a successful conclusion. Highly organized, detail-oriented, and flexible with the ability to prioritize multiple projects and meet deadlines in a high-volume, fast-paced environment. Benefits
A work environment that encourages creativity and innovative ideas from every level. An organization that lives by its core values every day. Team atmosphere where every individual is considered a vital asset. State-of-the-art technology to provide an optimal working environment. A competitive pay structure. Strong benefits. Flexibility in work-life integration. Team-oriented environment where all individuals play an integral role in the company. Opportunity to further your career in a growing national organization.
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Meritage Homes is hiring an Outside Sales Counselor to work on the Southwest side of Phoenix. The Outside Sales Counselor’s primary responsibility is to embrace Meritage Homes’ active sales culture to generate new home sales by leveraging relationships with Realtors and new home buyers, and by utilizing all available tools to demonstrate value, sell, and close homes with an emphasis on exceptional customer service. The Outside Sales Counselor will also serve as the liaison between the Realtor and new homebuyers during the building process with construction, the Closing Department, and Title Company. Responsibilities
Accomplish sales and customer service goals, and other objectives as determined by your Sales Leader. Maintain existing and cultivate new Realtor relationships to create long-term partnerships and recurring business. Connect unrepresented homebuyers to Realtors and foster the partnership through the homebuying process. Actively manage and partner with others to ensure the overall look of the communities, homes, and surrounding areas are pristine so guests enjoy a quality experience as they tour our communities and homes. Create, practice, refine, and continually improve your personal sales presentation to be as effective as possible to convert leads. Use insight and consultative selling techniques to teach customers about the home buying industry and offer unique perspectives to help influence a sale. Proactively utilize CRM system to effectively and efficiently manage discovery and follow-up strategies of all potential customers. Engage visitors and demonstrate our models, home sites, and/or showcase homes depending on the needs of the guest. Showings can be scheduled through available technology to make it convenient for the customer. Provide all pertinent community, home site, floor plan, and pricing information. Ask for the Sale. Drive traffic, travel to, and sell from multiple Meritage communities that meet the buyer's needs. Present the Meritage Homes Purchase Agreement to buyers in a professional and complete manner, including explaining payment information, taxes, insurance, CC&R (deed restrictions), HOA rules and restrictions, and other amenity information as necessary for the community. Actively solicit both new and referral business using Salesforce.com to ensure effective prospecting. Ensure accurate and timely completion of all buyer paperwork and internal reporting information. Assist buyers with scheduling appointments with design studio, operations managers, mortgage, and title companies as necessary. Communicate with and assist lenders about customer loans, keep current on the status of each loan, and the requirements to expedite processing and closing of all sales. Product Knowledge
Concept of Community: Know size, number of homes, future plans and restrictions; know the area around the community (Interstates, Shopping, Schools, Churches, etc.). Extensive Product Knowledge: Plans, features, pricing, options, warranties, and construction knowledge. How we differ from the competition. Maintain an updated Competition Analysis Notebook and know what the competition is offering each month as sales incentives, new product, lot releases, etc. Maintain knowledge of local markets, Real Estate laws/rules, public opinion, local and national trends, government regulations, and economic trends related to the home-buying industry. Shop the competition in submarkets to determine community traffic, sales, new product, visual presentation, promotions, etc. Update the Buyer throughout the construction process and act as point of contact for buyers throughout all phases of construction and closing; assist buyers with resolution of questions or problems encountered during the process. Ensure customer satisfaction from initial visit to closing. Secondary: Onboarding & Team Responsibilities
Complete all onboarding and other assigned training. Strive to maintain, improve and promote the company’s image with prospects, customers, homeowners, and brokers within the community. Establish and maintain relationships with realtors and mortgage brokers. Attend weekly sales meetings or other meetings directed by management. Special projects and other duties as assigned. Must be able to work nights, weekends, and most holidays. Qualifications
Education: Minimum High School Diploma or educational equivalent required; some college coursework or Bachelor’s Degree strongly preferred. Experience: 3+ years of previous experience in outside sales. Strongly prefer a minimum of one year of experience in new home sales with a proven track record of success. Technical Skills: Active, valid Arizona RE License required. Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, Excel. Interpersonal/Communication Skills: Strong oral/written communication skills; excellent customer service skills. Excellent interpersonal skills; ability to effectively communicate and work with all personality types. Professional demeanor and ability to handle stress when working with prospective and new homebuyers and Realtors. Customer-driven presentation skills and the ability to communicate with confidence. Strong sales skills; ability to influence others, close large price point sales, and overcome objections. Team player with ability to work within cross-functional teams. Judgment: Sound judgment with a high level of integrity. Self-directed; takes initiative, proactively addresses problems and seeks resolution; can work with minimal oversight. Mental Abilities: Ability to analyze information, understand buyer concerns/questions, and determine root issues to achieve a successful conclusion. Highly organized, detail-oriented, and flexible with the ability to prioritize multiple projects and meet deadlines in a high-volume, fast-paced environment. Benefits
A work environment that encourages creativity and innovative ideas from every level. An organization that lives by its core values every day. Team atmosphere where every individual is considered a vital asset. State-of-the-art technology to provide an optimal working environment. A competitive pay structure. Strong benefits. Flexibility in work-life integration. Team-oriented environment where all individuals play an integral role in the company. Opportunity to further your career in a growing national organization.
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