Sales Team Lead New London, England, United Kingdom
The Knot Worldwide Inc., New York, New York, us, 10261
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.
ABOUT THE ROLE AND OUR TEAM The UK Renewals Team plays a critical commercial role within the business, managing relationships with over 4,500 active subscription clients. The team is responsible for driving retention, revenue protection, account growth and long‑term client value through structured renewal conversations, proactive relationship management and consultative telesales engagement.
We are seeking a commercially driven, people-focused Team Leader to manage and develop a high-performing telesales renewals team. This role is ideal for a leader who thrives in a performance environment, is passionate about coaching and accountability, and understands how strong leadership directly drives retention, revenue and customer loyalty.
You will own team performance against retention and revenue targets, embed best-in-class telesales behaviours, and create a culture of continuous improvement, ownership and customer advocacy.
RESPONSIBILITIES Leadership & Team Performance
Lead, coach and inspire a team of Account Managers in a high-volume, telesales and meeting-driven environment.
Own team performance against monthly retention, growth, revenue, conversion and activity targets.
Provide strong, visible leadership with clear expectations, accountability and support.
Conduct regular 1‑2‑1s, call coaching, performance reviews and structured development planning.
Create a culture of motivation, resilience and continuous improvement – whilst also practicing autonomy and ownership in your team members.
Lead structured team meetings focused on results, learning, best practice sharing and engagement.
Demonstrate confident people leadership while also acting as a senior leader in front of clients.
Client & Venue Management
Own senior-level relationships across a portfolio of venue clients.
Ensure consistent, high-quality client management standards across the venue department, and within your own account base.
Work closely with the Venue Account Management team to align on strategy, performance and business priorities.
Lead complex client conversations, negotiations and escalations with confidence and professionalism.
Balance long-term client relationships with strong commercial outcomes.
Retention & Revenue Ownership
Drive best-in-class renewal conversations that protect revenue, reduce churn and grow account value across our venue account base.
Implement company retention strategies to proactively manage risk, objections and competitor threats.
Ensure all renewal interactions meet agreed telesales, quality and compliance standards.
Act as an escalation point for complex renewal enquiries and client issues.
Identify and convert upsell and cross-sell opportunities from multiple lead sources to support team targets.
Oversee the end-to-end renewal process, ensuring accuracy, efficiency and a strong customer experience.
Partner closely with New Business, Client Success, Venue Account Management and wider Renewals teams to maximise lifetime customer value.
Embed global processes and contribute to the development of scalable, repeatable renewal strategies.
Analyse churn, retention and sales data to inform coaching priorities and strategic improvements.
Provide clear performance reporting and insights to senior leadership on risks and opportunities.
Customer Experience & Compliance
Ensure all client and venue interactions meet company standards for service, professionalism and compliance.
Act as a senior escalation point for complex customer issues and negotiations.
Champion a customer‑first mindset while maintaining strong commercial discipline.
Talent Development
Support recruitment, onboarding and ramp-up of new team members.
Develop future leaders through mentoring, coaching and stretch opportunities.
Build leadership capability across both people management and client-facing skills.
SUCCESSFUL CANDIDATES HAVE You are a performance-driven, people-centred sales leader who understands how to balance commercial outcomes with strong team culture.
YOU WILL BRING
Proven experience in sales, renewals, retention or account management (4+ years).
Strong telesales leadership behaviours: coaching, objection handling, pipeline management and performance discipline.
Natural leadership presence with the ability to influence, motivate and develop others. Previous management experience is strongly preferred, but supervisory experience will be considered.
Commercial mindset with strong negotiation and closing capability.
Excellent communication, stakeholder management and relationship-building skills.
High resilience, positivity and adaptability in a fast-moving environment.
Strong analytical skills with confidence using CRM and performance data.
A proactive, solutions-focused approach with high personal accountability.
Formal management experience is highly advantageous but not essential — leadership capability, mindset and behaviours are critical, and will be a core competency to be successful in this role.
WORK MODEL This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office
two days a week
as part of our hybrid work model.
US NOTICE The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
PRIVACY NOTICE The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult your Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.
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ABOUT THE ROLE AND OUR TEAM The UK Renewals Team plays a critical commercial role within the business, managing relationships with over 4,500 active subscription clients. The team is responsible for driving retention, revenue protection, account growth and long‑term client value through structured renewal conversations, proactive relationship management and consultative telesales engagement.
We are seeking a commercially driven, people-focused Team Leader to manage and develop a high-performing telesales renewals team. This role is ideal for a leader who thrives in a performance environment, is passionate about coaching and accountability, and understands how strong leadership directly drives retention, revenue and customer loyalty.
You will own team performance against retention and revenue targets, embed best-in-class telesales behaviours, and create a culture of continuous improvement, ownership and customer advocacy.
RESPONSIBILITIES Leadership & Team Performance
Lead, coach and inspire a team of Account Managers in a high-volume, telesales and meeting-driven environment.
Own team performance against monthly retention, growth, revenue, conversion and activity targets.
Provide strong, visible leadership with clear expectations, accountability and support.
Conduct regular 1‑2‑1s, call coaching, performance reviews and structured development planning.
Create a culture of motivation, resilience and continuous improvement – whilst also practicing autonomy and ownership in your team members.
Lead structured team meetings focused on results, learning, best practice sharing and engagement.
Demonstrate confident people leadership while also acting as a senior leader in front of clients.
Client & Venue Management
Own senior-level relationships across a portfolio of venue clients.
Ensure consistent, high-quality client management standards across the venue department, and within your own account base.
Work closely with the Venue Account Management team to align on strategy, performance and business priorities.
Lead complex client conversations, negotiations and escalations with confidence and professionalism.
Balance long-term client relationships with strong commercial outcomes.
Retention & Revenue Ownership
Drive best-in-class renewal conversations that protect revenue, reduce churn and grow account value across our venue account base.
Implement company retention strategies to proactively manage risk, objections and competitor threats.
Ensure all renewal interactions meet agreed telesales, quality and compliance standards.
Act as an escalation point for complex renewal enquiries and client issues.
Identify and convert upsell and cross-sell opportunities from multiple lead sources to support team targets.
Oversee the end-to-end renewal process, ensuring accuracy, efficiency and a strong customer experience.
Partner closely with New Business, Client Success, Venue Account Management and wider Renewals teams to maximise lifetime customer value.
Embed global processes and contribute to the development of scalable, repeatable renewal strategies.
Analyse churn, retention and sales data to inform coaching priorities and strategic improvements.
Provide clear performance reporting and insights to senior leadership on risks and opportunities.
Customer Experience & Compliance
Ensure all client and venue interactions meet company standards for service, professionalism and compliance.
Act as a senior escalation point for complex customer issues and negotiations.
Champion a customer‑first mindset while maintaining strong commercial discipline.
Talent Development
Support recruitment, onboarding and ramp-up of new team members.
Develop future leaders through mentoring, coaching and stretch opportunities.
Build leadership capability across both people management and client-facing skills.
SUCCESSFUL CANDIDATES HAVE You are a performance-driven, people-centred sales leader who understands how to balance commercial outcomes with strong team culture.
YOU WILL BRING
Proven experience in sales, renewals, retention or account management (4+ years).
Strong telesales leadership behaviours: coaching, objection handling, pipeline management and performance discipline.
Natural leadership presence with the ability to influence, motivate and develop others. Previous management experience is strongly preferred, but supervisory experience will be considered.
Commercial mindset with strong negotiation and closing capability.
Excellent communication, stakeholder management and relationship-building skills.
High resilience, positivity and adaptability in a fast-moving environment.
Strong analytical skills with confidence using CRM and performance data.
A proactive, solutions-focused approach with high personal accountability.
Formal management experience is highly advantageous but not essential — leadership capability, mindset and behaviours are critical, and will be a core competency to be successful in this role.
WORK MODEL This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office
two days a week
as part of our hybrid work model.
US NOTICE The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
PRIVACY NOTICE The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult your Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.
#J-18808-Ljbffr