Responsibilities
Commission Processing & Payroll Administration
Calculate commissions and incentives in accordance with plan documents, including eligibility rules, crediting logic, quota attainment, accelerators, thresholds, caps, chargebacks, draws, SPIFFs, and one-time adjustments (as applicable).
Process commissions through payroll in alignment with established schedules, ensuring payments are timely, accurate, and properly documented.
Prepare and validate commission files for payroll upload; confirm successful processing within the HRIS (UKG)/commission system (Xactly) and troubleshoot exceptions.
Maintain detailed audit trails and supporting documentation for commission calculations, adjustments, and approvals.
Plan Administration & Support
Support the design, implementation, and administration of variable pay plans, including creating new plans or modifying existing plans to align with evolving business needs.
Interpret plan documents and convert plan rules into repeatable processes, calculation logic, and reporting outputs.
Partner with Sales Leadership and stakeholders to ensure plan intent is operationalized correctly and consistently.
Compliance, Controls & Audit
Conduct routine audits of commission calculations, sales crediting, and payroll inputs to ensure accuracy and compliance with internal controls and external requirements.
Develop, implement, and manage compensation-related procedures and practices to maintain compliance with federal, state, and local payroll and tax regulations.
Support internal and external audit requests by providing calculations, documentation, reconciliations, and control evidence.
Data Integrity, Reporting & Analytics
Maintain program data, KPIs, and metrics by collecting, validating, analyzing, and reporting performance results to track effectiveness and identify opportunities for improvement.
Analyze sales compensation program effectiveness and recommend enhancements based on results, market trends, and stakeholder feedback.
Collaborate with Sales Operations and Sales Leadership to optimize reporting and dashboards that drive sales performance, transparency, and decision-making.
Review booked revenue on a regular cadence (e.g., weekly), validate against source systems, and distribute verified sales/commission reporting to required stakeholders.
Systems & Cross-Functional Collaboration
Compile and reconcile commission data across systems such as Salesforce and ERP/finance tools (e.g., Great Plains), ensuring consistent definitions and accurate outputs.
Successfully navigate HRIS/payroll systems to process commissions and resolve processing errors.
Participate in system implementations and process efficiency initiatives (e.g., HRIS enhancements, commission system implementation, workflow automation), including testing, documentation, and end-user support.
Partner with Finance/Accounting to support accruals, reconciliations, and variance analysis related to commissions and incentive compensation.
Stakeholder Support & Communications
Serve as a primary point of contact for commission inquiries from sales team members and managers; research and resolve questions, disputes, and missing information in a timely and professional manner.
Develop and maintain communication tools and resources (FAQs, plan summaries, payout examples, training materials) to ensure field teams understand incentive plans and award programs.
Communicate clearly with stakeholders to confirm approvals, clarify plan interpretation, and ensure transparency of outcomes.
Additional Payroll/Timekeeping Support
Reconcile timecard entries and assist with payroll-related inquiries, including leave balance questions, corrections, and calculations, as needed.
Required Qualifications
Bachelor’s degree in Finance, Accounting, Business, HR, Analytics, or a related field (or equivalent experience).
2+ years of experience in sales compensation, commissions, payroll support, finance operations, or analytics.
Demonstrated experience working with large datasets and performing detailed reconciliations/audits.
Proficiency with Excel (pivot tables, lookups, complex formulas; Power Query a plus).
Experience using CRM/ERP/HRIS systems (e.g., Salesforce, Great Plains, ADP/Workday/UKG or similar).
Strong understanding of commission concepts (crediting, quota attainment, adjustments, chargebacks) and the importance of internal controls.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Calculate commissions and incentives in accordance with plan documents, including eligibility rules, crediting logic, quota attainment, accelerators, thresholds, caps, chargebacks, draws, SPIFFs, and one-time adjustments (as applicable).
Process commissions through payroll in alignment with established schedules, ensuring payments are timely, accurate, and properly documented.
Prepare and validate commission files for payroll upload; confirm successful processing within the HRIS (UKG)/commission system (Xactly) and troubleshoot exceptions.
Maintain detailed audit trails and supporting documentation for commission calculations, adjustments, and approvals.
Plan Administration & Support
Support the design, implementation, and administration of variable pay plans, including creating new plans or modifying existing plans to align with evolving business needs.
Interpret plan documents and convert plan rules into repeatable processes, calculation logic, and reporting outputs.
Partner with Sales Leadership and stakeholders to ensure plan intent is operationalized correctly and consistently.
Compliance, Controls & Audit
Conduct routine audits of commission calculations, sales crediting, and payroll inputs to ensure accuracy and compliance with internal controls and external requirements.
Develop, implement, and manage compensation-related procedures and practices to maintain compliance with federal, state, and local payroll and tax regulations.
Support internal and external audit requests by providing calculations, documentation, reconciliations, and control evidence.
Data Integrity, Reporting & Analytics
Maintain program data, KPIs, and metrics by collecting, validating, analyzing, and reporting performance results to track effectiveness and identify opportunities for improvement.
Analyze sales compensation program effectiveness and recommend enhancements based on results, market trends, and stakeholder feedback.
Collaborate with Sales Operations and Sales Leadership to optimize reporting and dashboards that drive sales performance, transparency, and decision-making.
Review booked revenue on a regular cadence (e.g., weekly), validate against source systems, and distribute verified sales/commission reporting to required stakeholders.
Systems & Cross-Functional Collaboration
Compile and reconcile commission data across systems such as Salesforce and ERP/finance tools (e.g., Great Plains), ensuring consistent definitions and accurate outputs.
Successfully navigate HRIS/payroll systems to process commissions and resolve processing errors.
Participate in system implementations and process efficiency initiatives (e.g., HRIS enhancements, commission system implementation, workflow automation), including testing, documentation, and end-user support.
Partner with Finance/Accounting to support accruals, reconciliations, and variance analysis related to commissions and incentive compensation.
Stakeholder Support & Communications
Serve as a primary point of contact for commission inquiries from sales team members and managers; research and resolve questions, disputes, and missing information in a timely and professional manner.
Develop and maintain communication tools and resources (FAQs, plan summaries, payout examples, training materials) to ensure field teams understand incentive plans and award programs.
Communicate clearly with stakeholders to confirm approvals, clarify plan interpretation, and ensure transparency of outcomes.
Additional Payroll/Timekeeping Support
Reconcile timecard entries and assist with payroll-related inquiries, including leave balance questions, corrections, and calculations, as needed.
Required Qualifications
Bachelor’s degree in Finance, Accounting, Business, HR, Analytics, or a related field (or equivalent experience).
2+ years of experience in sales compensation, commissions, payroll support, finance operations, or analytics.
Demonstrated experience working with large datasets and performing detailed reconciliations/audits.
Proficiency with Excel (pivot tables, lookups, complex formulas; Power Query a plus).
Experience using CRM/ERP/HRIS systems (e.g., Salesforce, Great Plains, ADP/Workday/UKG or similar).
Strong understanding of commission concepts (crediting, quota attainment, adjustments, chargebacks) and the importance of internal controls.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr