Order Fulfillment Rep II
Location:
Charleston, WV, US, 25314
Requisition ID: 18892
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.
Responsibilities
Responsible for performing all assigned duties related to the completion of a daily call file. Create positive relations, promote strong customer service, and to provide information necessary to allow retailers to properly manage their on-hand inventory of Instant Lottery Tickets.
Manages call file. Contacts Lottery retailers bi-weekly to promote new products, place orders, and provide premium customer service.
Maintains daily computerized customer records of all phone contacts and brief description of daily business transactions.
Is prepared at all times to answer inbound calls in addition to managing outbound call file.
Assists Lottery field sales staff as a direct liaison to their retailers and provide feedback where necessary.
Develop a full understanding of the current mix of available instant ticket games available.
Reviews and processes incoming ticket orders received from both lottery sales representatives and retailers.
Monitors and tracks sales levels in order to better service assigned retailers.
Provides support for key accounts and coordinates changes necessary to implement changes of ownership.
Provides information to retailers on upcoming lottery promotions and contests.
Educates retailers on instant ticket policies and procedures.
Works with retailers in troubleshooting and correcting incorrect shipment of orders.
Performs additional duties as assigned.
YOUR BRIGHTSTAR BENEFITS
We believe great work deserves great rewards. Here’s a glimpse of the benefits that help our team shine
(all benefits mentioned are subject to policy and eligibility requirements)
:
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year
Three weeks of paid vacation per year, prorated in the first year
401K with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement
YOUR STAR QUALITIES
Minimum Education:
High School Diploma
Associates Degree preferred.
Years of Experience:
2 years of work experience preferably in a customer service role
Other
Proficiency in Microsoft Office Applications
Professional phone etiquette
Success Profile
• Leading Complexity
• Leading People
• Leading the Business
• Leading Self
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $X – $X. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
Location:
Charleston, WV, US, 25314
Requisition ID: 18892
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.
Responsibilities
Responsible for performing all assigned duties related to the completion of a daily call file. Create positive relations, promote strong customer service, and to provide information necessary to allow retailers to properly manage their on-hand inventory of Instant Lottery Tickets.
Manages call file. Contacts Lottery retailers bi-weekly to promote new products, place orders, and provide premium customer service.
Maintains daily computerized customer records of all phone contacts and brief description of daily business transactions.
Is prepared at all times to answer inbound calls in addition to managing outbound call file.
Assists Lottery field sales staff as a direct liaison to their retailers and provide feedback where necessary.
Develop a full understanding of the current mix of available instant ticket games available.
Reviews and processes incoming ticket orders received from both lottery sales representatives and retailers.
Monitors and tracks sales levels in order to better service assigned retailers.
Provides support for key accounts and coordinates changes necessary to implement changes of ownership.
Provides information to retailers on upcoming lottery promotions and contests.
Educates retailers on instant ticket policies and procedures.
Works with retailers in troubleshooting and correcting incorrect shipment of orders.
Performs additional duties as assigned.
YOUR BRIGHTSTAR BENEFITS
We believe great work deserves great rewards. Here’s a glimpse of the benefits that help our team shine
(all benefits mentioned are subject to policy and eligibility requirements)
:
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year
Three weeks of paid vacation per year, prorated in the first year
401K with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement
YOUR STAR QUALITIES
Minimum Education:
High School Diploma
Associates Degree preferred.
Years of Experience:
2 years of work experience preferably in a customer service role
Other
Proficiency in Microsoft Office Applications
Professional phone etiquette
Success Profile
• Leading Complexity
• Leading People
• Leading the Business
• Leading Self
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $X – $X. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.