PT Leasing Professional - Residences at the Collection
Lantower Residential, Carrollton, Texas, us, 75011
Overview
Whether you’re just starting out or looking for a fresh chapter, we believe your career should feel meaningful. You should feel valued, trusted, and know your work makes a real difference. As a subsidiary of H&R REIT, Lantower Residential develops and manages apartment communities across the Sunbelt markets in the U.S. We’re in the apartment business, sure – but really, we’re in the people business. Our job is to make people feel at home—whether they live in one of our communities or work on our team. That means showing up, caring, and creating experiences that feel real, thoughtful, and human. When you join us, you become part of something bigger: building great places to live and strong communities around them. We take that seriously – and we take care of our people in return, with competitive benefits, opportunities for training, and time off when you need it. If you take pride in your work and enjoy making people’s day a little better, we’d love to meet you. FLSA Status:
Non-Exempt Department:
Property Management Supervisor:
Community Manager Job Summary The Resident Experience Specialist (RES) role is a sales-driven role focused on achieving occupancy goals by providing exceptional customer experiences. This role engages customers by understanding their needs, confidently presenting the features and benefits of the community, creating a sense of belonging, and effectively closing the sale. The RES also supports move-ins and resident engagement by collaborating with the onsite team to create memorable, service-oriented experiences that build loyalty and generate positive reviews and referrals. This role partners with all Central Business Teams (CBT), e.g., Central Leasing, Applications, and Renewal and Finance teams, using key community management systems and other Company technologies to deliver a seamless, engaging customer and resident experience. This role ensures customer satisfaction across key customer and resident touchpoints by tracking reviews and key performance indicators (KPI) to evaluate individual and property performance and the success of selling and follow up efforts. Key Job Responsibilities
Stands and greets all customers warmly, facilitates personalized tours using the Tour Your Way program, identifies housing needs, highlights community benefits, encourages leasing decisions, and follows up with each customer. Walks the assigned zone, tour path, and apartment show homes on a daily basis to ensure market readiness that meets Company standards. Resolves any deficiencies and works with the Community Manager (CM) and the maintenance team until resolved. Manages and converts customers into residents to achieve leasing goals. Follows up with all leads and customers that did not lease. Reviews the customer relationship management (CRM) systems multiple times during the day. Collaborates with the Central Leasing Team (CLT) to ensure all leads are responded to utilizing CRM system. Stays abreast of community and product enhancements, identified community competitor set, market trends, surrounding neighborhood and other related elements to effectively sell the community’s value to customers. Assists residents with maintenance requests and coordinates with the maintenance team to address issues promptly. Contacts the resident to ensure the service requests were completed to their satisfaction and within company operating standards. Utilizes property management systems, CRM systems and other Company technologies to effectively manage and track all community movement such as customer traffic, follow up, applications, move-ins, move-outs, service requests, and customer communication. Works with the CM and Resident Experience Manager (REM) to address and resolve issues and complaints by ensuring responsive, empathic action is taken. Follows up until the customer or resident and confirms resolution as assigned. Performs other duties as assigned. Organizational Responsibilities
Follow and comply with the Company’s established operating systems, financial, human resources, marketing, safety and security policies and procedures, and standard operating procedures (SOPs), and meets the Company’s and department’s standards and other requirements related to job performance. Personally practice proper safety techniques, follow the Company’s risk and safety policies and procedures, and immediately report any associate or visitor injury, accident, or other safety-related issues to the appropriate individual(s). Maintain working knowledge of laws, rules, and regulations concerning apartment leasing and management, i.e., Fair Housing and compliance with collections, evictions, towing, and pool enclosures. Continually identify and act on opportunities for improving the level and quality of selling and customer service provided by the onsite team and by personal performance. Participate in and support efforts that will enhance the community’s efficiency, effectiveness, productivity, and overall contributions to the Company. Maintain a current knowledge of the Company’s property management systems, software, and other technologies used for executing day-to-day business operations. Stay informed about changes, updates, and other developments with the systems and software. Demonstrate behaviors and conduct that reflect the values and philosophies of the Company, and practice actions and methods that foster a work environment that promotes teamwork and respect. Working Conditions
Incumbents will work in a Lantower Residential Community office and will also be expected to perform duties throughout the community. Incumbents must be willing to work a flexible schedule to accommodate specific needs – weekend work is required. Incumbents must be willing to be assigned to other Lantower managed communities as needed. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. This position requires occasional travel between properties within the assigned region and other markets/states, including occasional overnight stays. Work is typically performed in a combination of office settings and onsite property locations (indoor and outdoor environments). Some business travel, including overnight stays, may be required for this position to meet with onsite team members and other business leaders, and attend Company sponsored events. Availability outside of normal business hours, including evenings and weekends is required. Incumbents will be exposed to outside elements including weather conditions and varying temperatures. Incumbents must have reliable transportation, maintain a valid driver’s license, carry current automobile insurance and be able to drive to and from communities as required by the business. Physical Demands
Incumbents must be able to view computer screens, paper documents, reports, and other written materials for an extended period of time where visual strain may result. Incumbents must be able to lift and/or carry objects and equipment of up to 20 pounds in connection with property operations or job performance. Incumbents must be able to tour the community with customers which includes walking, sitting, and climbing stairs. Requirements
Knowledge, Skills, and Abilities Required
High school diploma or GED equivalent experience. A minimum of two (2) years of experience in multi-family, retail, leasing, hotel, restaurant, or other related hospitality experience is preferred. Ability to take initiative to make forward progress without being directed or asked Ability to engage customers by understanding the customer’s vision for their home, make tailored sales presentations that highlight community features and benefits, creating value-driven experiences with personal follow-up that result in signed leases. Ability to meet and interact effectively with customers, residents, associates, and the general public by developing rapport and trust and using excellent interpersonal, verbal, and written communication skill. Attentive to emotional cues and listens well. Proficient in leveraging social media platforms and a passion to create and deliver engaging and distinctive content. Ability to manage a high volume of work in occasionally stressful situations, collaborate and work with a supervisor and the team as well as independently, and demonstrate through words and behaviors the core values and philosophies of the Company. Ability to be flexible and adapt to changing priorities and responsibilities. Ability to be detail-oriented with excellent organizational, time management, and multitasking skills. Ability to focus on achieving and exceeding assigned KPI targets using a results-driven mindset. Ability to remain calm during a crisis and think strategically to create workable business solutions. Proven history of demonstrating sound judgment in decision-making and problem-solving situations. Proficiency in using property management systems such as Entrata, SmartRent, EliseAI, etc. is preferred. Solid computer literacy, with experience in property management systems and the Microsoft suite of products (Word, PowerPoint, Excel, Teams) with the ability to learn new software applications quickly.
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Whether you’re just starting out or looking for a fresh chapter, we believe your career should feel meaningful. You should feel valued, trusted, and know your work makes a real difference. As a subsidiary of H&R REIT, Lantower Residential develops and manages apartment communities across the Sunbelt markets in the U.S. We’re in the apartment business, sure – but really, we’re in the people business. Our job is to make people feel at home—whether they live in one of our communities or work on our team. That means showing up, caring, and creating experiences that feel real, thoughtful, and human. When you join us, you become part of something bigger: building great places to live and strong communities around them. We take that seriously – and we take care of our people in return, with competitive benefits, opportunities for training, and time off when you need it. If you take pride in your work and enjoy making people’s day a little better, we’d love to meet you. FLSA Status:
Non-Exempt Department:
Property Management Supervisor:
Community Manager Job Summary The Resident Experience Specialist (RES) role is a sales-driven role focused on achieving occupancy goals by providing exceptional customer experiences. This role engages customers by understanding their needs, confidently presenting the features and benefits of the community, creating a sense of belonging, and effectively closing the sale. The RES also supports move-ins and resident engagement by collaborating with the onsite team to create memorable, service-oriented experiences that build loyalty and generate positive reviews and referrals. This role partners with all Central Business Teams (CBT), e.g., Central Leasing, Applications, and Renewal and Finance teams, using key community management systems and other Company technologies to deliver a seamless, engaging customer and resident experience. This role ensures customer satisfaction across key customer and resident touchpoints by tracking reviews and key performance indicators (KPI) to evaluate individual and property performance and the success of selling and follow up efforts. Key Job Responsibilities
Stands and greets all customers warmly, facilitates personalized tours using the Tour Your Way program, identifies housing needs, highlights community benefits, encourages leasing decisions, and follows up with each customer. Walks the assigned zone, tour path, and apartment show homes on a daily basis to ensure market readiness that meets Company standards. Resolves any deficiencies and works with the Community Manager (CM) and the maintenance team until resolved. Manages and converts customers into residents to achieve leasing goals. Follows up with all leads and customers that did not lease. Reviews the customer relationship management (CRM) systems multiple times during the day. Collaborates with the Central Leasing Team (CLT) to ensure all leads are responded to utilizing CRM system. Stays abreast of community and product enhancements, identified community competitor set, market trends, surrounding neighborhood and other related elements to effectively sell the community’s value to customers. Assists residents with maintenance requests and coordinates with the maintenance team to address issues promptly. Contacts the resident to ensure the service requests were completed to their satisfaction and within company operating standards. Utilizes property management systems, CRM systems and other Company technologies to effectively manage and track all community movement such as customer traffic, follow up, applications, move-ins, move-outs, service requests, and customer communication. Works with the CM and Resident Experience Manager (REM) to address and resolve issues and complaints by ensuring responsive, empathic action is taken. Follows up until the customer or resident and confirms resolution as assigned. Performs other duties as assigned. Organizational Responsibilities
Follow and comply with the Company’s established operating systems, financial, human resources, marketing, safety and security policies and procedures, and standard operating procedures (SOPs), and meets the Company’s and department’s standards and other requirements related to job performance. Personally practice proper safety techniques, follow the Company’s risk and safety policies and procedures, and immediately report any associate or visitor injury, accident, or other safety-related issues to the appropriate individual(s). Maintain working knowledge of laws, rules, and regulations concerning apartment leasing and management, i.e., Fair Housing and compliance with collections, evictions, towing, and pool enclosures. Continually identify and act on opportunities for improving the level and quality of selling and customer service provided by the onsite team and by personal performance. Participate in and support efforts that will enhance the community’s efficiency, effectiveness, productivity, and overall contributions to the Company. Maintain a current knowledge of the Company’s property management systems, software, and other technologies used for executing day-to-day business operations. Stay informed about changes, updates, and other developments with the systems and software. Demonstrate behaviors and conduct that reflect the values and philosophies of the Company, and practice actions and methods that foster a work environment that promotes teamwork and respect. Working Conditions
Incumbents will work in a Lantower Residential Community office and will also be expected to perform duties throughout the community. Incumbents must be willing to work a flexible schedule to accommodate specific needs – weekend work is required. Incumbents must be willing to be assigned to other Lantower managed communities as needed. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. This position requires occasional travel between properties within the assigned region and other markets/states, including occasional overnight stays. Work is typically performed in a combination of office settings and onsite property locations (indoor and outdoor environments). Some business travel, including overnight stays, may be required for this position to meet with onsite team members and other business leaders, and attend Company sponsored events. Availability outside of normal business hours, including evenings and weekends is required. Incumbents will be exposed to outside elements including weather conditions and varying temperatures. Incumbents must have reliable transportation, maintain a valid driver’s license, carry current automobile insurance and be able to drive to and from communities as required by the business. Physical Demands
Incumbents must be able to view computer screens, paper documents, reports, and other written materials for an extended period of time where visual strain may result. Incumbents must be able to lift and/or carry objects and equipment of up to 20 pounds in connection with property operations or job performance. Incumbents must be able to tour the community with customers which includes walking, sitting, and climbing stairs. Requirements
Knowledge, Skills, and Abilities Required
High school diploma or GED equivalent experience. A minimum of two (2) years of experience in multi-family, retail, leasing, hotel, restaurant, or other related hospitality experience is preferred. Ability to take initiative to make forward progress without being directed or asked Ability to engage customers by understanding the customer’s vision for their home, make tailored sales presentations that highlight community features and benefits, creating value-driven experiences with personal follow-up that result in signed leases. Ability to meet and interact effectively with customers, residents, associates, and the general public by developing rapport and trust and using excellent interpersonal, verbal, and written communication skill. Attentive to emotional cues and listens well. Proficient in leveraging social media platforms and a passion to create and deliver engaging and distinctive content. Ability to manage a high volume of work in occasionally stressful situations, collaborate and work with a supervisor and the team as well as independently, and demonstrate through words and behaviors the core values and philosophies of the Company. Ability to be flexible and adapt to changing priorities and responsibilities. Ability to be detail-oriented with excellent organizational, time management, and multitasking skills. Ability to focus on achieving and exceeding assigned KPI targets using a results-driven mindset. Ability to remain calm during a crisis and think strategically to create workable business solutions. Proven history of demonstrating sound judgment in decision-making and problem-solving situations. Proficiency in using property management systems such as Entrata, SmartRent, EliseAI, etc. is preferred. Solid computer literacy, with experience in property management systems and the Microsoft suite of products (Word, PowerPoint, Excel, Teams) with the ability to learn new software applications quickly.
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