Director of Digitization Services

Location: Duluth & Suwanee, GA (Onsite, Full-Time) Who We Are At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with leading brands, sports teams, and organizations to safeguard priceless materials and bring them to life in ways that inspire connection. We preserve history, preserve generational legacy, and protect our clients’ most valuable collections with care and purpose. Our work honors the past while making it meaningful for today and relevant for the future. Role Overview The Director of Digitization Services is responsible for leading the strategy, execution, and continuous improvement of Heritage Werks’ digitization operations, including media conversion, photography, and advanced imaging. This role ensures high-quality delivery across all digitization projects while maintaining efficiency, scalability, and financial accountability. Reporting to the Managing Director of Archival Operations, this role partners closely with executive leadership, Client Services, and Business Development to support client delivery, operational excellence, and growth initiatives. Responsibilities Strategy & Capability Development Direct, plan, and manage deployment of the digitization strategy across multiple clients Evaluate, select, purchase, and implement digitization, photography, and imaging technologies Develop new digitization and photography capabilities aligned with client needs and business growth Stay informed on emerging digitization, imaging, and media conversion trends Operational Delivery & Quality Develop and manage digitization workflows focused on efficiency, accuracy, and scalability Ensure 100 percent quality control across all digitization output Oversee internal digital storage systems and asset management Ensure projects are delivered on time and within budget Maintain responsibility for equipment performance, maintenance, and upgrades Photography & Imaging Leadership Direct and schedule all photography projects, including on-site client photography and 3D photography Establish and maintain standards for spatial resolution, image quality, and color accuracy Oversee use of camera systems, lenses, lighting setups, backgrounds, and controlled studio environments Guide the use of digitization machinery and imaging hardware. Team Leadership Manage departmental personnel and interdepartmental relationships Conduct employee evaluations, training, coaching, and conflict resolution Foster strong collaboration and accountability across teams Client, Vendor & Project Management Serve as the primary point of contact for clients with digitization projects Partner with Client Services to provide project updates, participate in client meetings, and secure approvals Serve as liaison with technology and media conversion vendors Oversee all media conversion projects, including cost estimation, partner coordination, invoicing, and final cost reconciliation Financial & Business Support Ensure contract compliance and accurate reporting for profitability and efficiency analysis Develop and maintain operational metrics, analytics, and reporting Support Business Development by responding to inquiries, writing scopes of work, and estimating digitization projects Assist with other duties as assigned based on operational or business needs Requirements Qualifications/ Required Experience 5–7 years of experience leading digitization, imaging, media conversion, or technical production operations Demonstrated experience managing teams, technicians, and external vendors Strong technical awareness and background Proven ability to manage multiple complex projects simultaneously Strong business acumen with the ability to align technical solutions to client needs Excellent leadership, communication, and presentation skills Ability to excel in a deadline-driven, dynamic environment Photography & Imaging Expertise (Preferred) Hands-on experience with professional photography and digitization environments Strong understanding of high-resolution imaging, spatial resolution, and quality standards Experience working with camera systems, lenses, lighting setups, backgrounds, and studio workflows Familiarity with digitization machinery, imaging hardware, and machine vision systems Ability to evaluate and implement imaging and photography technologies based on quality and efficiency Technical Environment Experience working across Windows and Macintosh platforms preferred Core Competencies Client Orientation Business Orientation Leadership and Team Development Attention to Detail Delegation Integrity Company Orientation Quality Focus Operational and Business Judgment Benefits Why Join Heritage Werks? Collaborative, forward-thinking culture rooted in inclusivity, integrity, and respect Competitive benefits including: Health Care (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off & Holidays Family Leave (Maternity & Paternity) Short- and Long-Term Disability Life Insurance (Basic & Voluntary) Training & Development Wellness Resources Equal Opportunity Employer Heritage Werks is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Heritage Werks is committed to providing veteran employment opportunities to our service men and women.