Overview
Are you excited to grow with an energetic, diverse, highly skilled HVAC company? Altruistic AC & Heating is a locally owned HVAC company that provides professional heating, air conditioning, and indoor air quality services across the Austin area. We are a fast-growing HVAC company looking for someone with high energy to join a team of like-minded professionals. The person in this role will need to be go-getter, self-motivated, friendly and a master at problem solving. This role requires a positive, can-do attitude who always puts the client first. The ideal candidate will have exceptional communication skills and be well-versed in relationship building.
Location:
Our office located Pflugerville, TX - this is not a remote/hybrid position.
Benefits
Opportunities for commission and performance-based bonuses
5 PTO days first year (increases after year 1) and 7 paid annual holidays after first 90 days
Comprehensive benefits package including health, dental, and vision insurance options
65% of healthcare paid after 90 days on the company plan
401(k)
Hours 8:00am-5:00pm CT weekdays, (some overtime and weekends as needed)
Pay $18-$27 per hour PLUS spiffs!!
What You\'ll Be Doing
Provide fast, friendly and professional customer service to clients.
Manage customer concerns and work to resolve them efficiently and effectively
Answer incoming calls, texts, and emails related to service, billing, and other departments
Schedule service/estimate appointments in a timely manner
Coordinate work approvals with various companies and homeowners
Make outbound calls to book, confirm, and follow up on appointments
Follow up on open invoices and estimates
Maintain service plan database
Follow up on offered plans and managing rollovers
Manage administrative/operational projects and tasks as needed
Backup for Dispatcher
This position occasionally requires remote work on evenings/weekends during the busy season. Schedule will be on a rotation
Skills & Requirements
Strong professional written and oral communication skills
Highly organized
Proven track record of maintaining professionalism, composure and discretion
High school diploma or equivalent
1+ years of experience in a customer support environment (preferably HVAC, but not required)
1+ years of experience of administrative support in a fast-paced environment
Strong Microsoft Office Skills (Word/Excel and Outlook)
Aptitude for organization and recordkeeping
Experience using ServiceTitan is a plus!
High positive energy
Bilingual (Spanish & English) is preferred, but not required
NO PHONE CALLS OR IN-OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE *** customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
#J-18808-Ljbffr
Location:
Our office located Pflugerville, TX - this is not a remote/hybrid position.
Benefits
Opportunities for commission and performance-based bonuses
5 PTO days first year (increases after year 1) and 7 paid annual holidays after first 90 days
Comprehensive benefits package including health, dental, and vision insurance options
65% of healthcare paid after 90 days on the company plan
401(k)
Hours 8:00am-5:00pm CT weekdays, (some overtime and weekends as needed)
Pay $18-$27 per hour PLUS spiffs!!
What You\'ll Be Doing
Provide fast, friendly and professional customer service to clients.
Manage customer concerns and work to resolve them efficiently and effectively
Answer incoming calls, texts, and emails related to service, billing, and other departments
Schedule service/estimate appointments in a timely manner
Coordinate work approvals with various companies and homeowners
Make outbound calls to book, confirm, and follow up on appointments
Follow up on open invoices and estimates
Maintain service plan database
Follow up on offered plans and managing rollovers
Manage administrative/operational projects and tasks as needed
Backup for Dispatcher
This position occasionally requires remote work on evenings/weekends during the busy season. Schedule will be on a rotation
Skills & Requirements
Strong professional written and oral communication skills
Highly organized
Proven track record of maintaining professionalism, composure and discretion
High school diploma or equivalent
1+ years of experience in a customer support environment (preferably HVAC, but not required)
1+ years of experience of administrative support in a fast-paced environment
Strong Microsoft Office Skills (Word/Excel and Outlook)
Aptitude for organization and recordkeeping
Experience using ServiceTitan is a plus!
High positive energy
Bilingual (Spanish & English) is preferred, but not required
NO PHONE CALLS OR IN-OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE *** customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
#J-18808-Ljbffr