Account Manager - Commercial Landscape
BellaVista Landscape Services Inc., Sacramento, California, United States, 95828
This position will oversee and direct aspects of commercial maintenance activities in the greater Sacramento Area.
Structure Functional Roles and Responsibilities Operations Management
Job inspections per defined frequency based on account value
Compliance with Landscape Specifications and Work Frequency Chart
Scheduling of monthly / yearly maintenance activities including, but not limited to: fertilization, pre-emergent, broadleaf control, fire breaks, annual color, irrigation audits / repairs, monthly infill plantings, deodorizer applications, etc.
Coordination and scheduling of field crews with Maintenance Supervisor
Knowledge of all materials being applied
Ensuring safety programs are in compliance
If LEP in place, manage and track performance and submit completed photos
Client Relations
Responds timely to client requests
Awareness of client’s long‑term goals and budget needs
Collaborate with client to build forward looking project plan
Attend and participate in LMR calls/meetings
Proactive communication with clients and operational team to close loops on action items
Quality Control
Accurately presents quality concept to clients and employees
Personal Development
Coaches, develops and trains key team members aimed at attainable goals
Reviews Field Supervisors personally and reviews all team members with Field Supervisor. Makes salary / wage adjustment recommendations to President
Identifies strengths and weaknesses of employees and places them in positions so they may succeed and reach their potential
Maintenance and Enhancements
Performs onboarding and monthly walks with all accounts and clients
Meets with clients to review enhancement requests
Prices and executes small enhancement projects and works directly with enhancements manager on larger projects
Success Behaviors
Has a positive attitude
Takes initiative to improve performance
Provides creative solutions
Has pro‑active management plan for all clients
Assumes responsibility, authority and is accountable for all activities within portfolio
Team player
Skills and Abilities
Attention to detail is critical to maintain high quality of care.
Excellent communication, presentation and writing abilities
Ability to work independently and within a team environment
Excellent organizational and time management skills
Outstanding communication, grammar and spelling skills
Strong management and delegation skills
Physical Requirements The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to:
Regularly sit, type, and use the computer and mouse for prolonged periods
Occasionally lift and/or move up to sixty (60) pounds
Regularly operate a vehicle to travel to and from work locations
Occasionally operate a vehicle and trailer to travel to and from work locations
Maintain a valid driver’s license
Metrics for Success
Margin goals are met.
Proper scheduling and completion of the scope of work while satisfying the customer expectations.
Client Retention
Enhancement sales generation
Provides exemplary customer service through superior communication
Fosters teamwork with all operations and administrative staff members
Continually develops and provides advancement opportunities for qualified employees
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Structure Functional Roles and Responsibilities Operations Management
Job inspections per defined frequency based on account value
Compliance with Landscape Specifications and Work Frequency Chart
Scheduling of monthly / yearly maintenance activities including, but not limited to: fertilization, pre-emergent, broadleaf control, fire breaks, annual color, irrigation audits / repairs, monthly infill plantings, deodorizer applications, etc.
Coordination and scheduling of field crews with Maintenance Supervisor
Knowledge of all materials being applied
Ensuring safety programs are in compliance
If LEP in place, manage and track performance and submit completed photos
Client Relations
Responds timely to client requests
Awareness of client’s long‑term goals and budget needs
Collaborate with client to build forward looking project plan
Attend and participate in LMR calls/meetings
Proactive communication with clients and operational team to close loops on action items
Quality Control
Accurately presents quality concept to clients and employees
Personal Development
Coaches, develops and trains key team members aimed at attainable goals
Reviews Field Supervisors personally and reviews all team members with Field Supervisor. Makes salary / wage adjustment recommendations to President
Identifies strengths and weaknesses of employees and places them in positions so they may succeed and reach their potential
Maintenance and Enhancements
Performs onboarding and monthly walks with all accounts and clients
Meets with clients to review enhancement requests
Prices and executes small enhancement projects and works directly with enhancements manager on larger projects
Success Behaviors
Has a positive attitude
Takes initiative to improve performance
Provides creative solutions
Has pro‑active management plan for all clients
Assumes responsibility, authority and is accountable for all activities within portfolio
Team player
Skills and Abilities
Attention to detail is critical to maintain high quality of care.
Excellent communication, presentation and writing abilities
Ability to work independently and within a team environment
Excellent organizational and time management skills
Outstanding communication, grammar and spelling skills
Strong management and delegation skills
Physical Requirements The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to:
Regularly sit, type, and use the computer and mouse for prolonged periods
Occasionally lift and/or move up to sixty (60) pounds
Regularly operate a vehicle to travel to and from work locations
Occasionally operate a vehicle and trailer to travel to and from work locations
Maintain a valid driver’s license
Metrics for Success
Margin goals are met.
Proper scheduling and completion of the scope of work while satisfying the customer expectations.
Client Retention
Enhancement sales generation
Provides exemplary customer service through superior communication
Fosters teamwork with all operations and administrative staff members
Continually develops and provides advancement opportunities for qualified employees
#J-18808-Ljbffr