Home Services Manager -- Customer Service & Sales
ChatGPT Jobs, Portland, Oregon, United States, 97204
Overview
Househappy is seeking a results-oriented Home Services Manager to lead our Customer Service/Sales function. The Manager will own results for meeting core job goals and driving ancillary sales, ensuring high-quality service delivery and revenue growth while supporting and developing a remote team.
Responsibilities
Own results for meeting monthly team and departmental goals, including core job KPIs and ancillary sales targets (add-ons, upgrades, cross-sells).
Manage end-to-end job operations: schedule, coordinate, and oversee home maintenance and improvement service jobs to completion.
Lead, coach, and develop the Customer Service/Sales team; set clear objectives, monitor performance, conduct reviews, and implement improvement plans.
Ensure timely, accurate communication with homeowners and service providers; resolve escalations and maintain high customer satisfaction.
Define priorities and allocate workload to meet company goals efficiently; enforce process adherence and best practices.
Use and implement tools available like AI to review and proof bids and estimates for accuracy upon acceptance.
Build and maintain strong relationships with customers and service providers; create strategies to increase ancillary revenue and repeat business.
Collaborate with cross-functional teams (Director of Home Services, operations, marketing, finance) to align initiatives and reporting.
Analyze performance data, produce regular reports, and recommend/implement process and revenue improvements.
Ensure compliance with company policies, quality standards, and safety requirements.
Qualifications
4+ years in Sales, Home Improvement/Home Services, or related fields, including at least 2 years in a supervisory or managerial role.
Proven track record of meeting operational goals and driving ancillary sales or revenue growth.
Proficiency with CRM systems and job management tools.
Strong leadership, coaching, and team development skills.
Excellent verbal and written communication and customer service skills.
Ability to multitask, prioritize, and manage a remote team effectively.
Professionalism, integrity, and a results-driven mindset.
Location: Remote role with annual travel to Portland, OR preferred; candidates in Oregon or SW Washington preferred.
Success Metrics
Achievement of team KPIs (job completion, productivity, quality).
Growth in ancillary sales and average revenue per customer.
Customer satisfaction and reduction in escalations.
Team performance, engagement, and retention.
Key Benefits
Performance-based incentives and monthly bonuses.
Generous PTO and 10 paid holidays per year.
Health, dental, and vision insurance.
401(k) plan (no company match at this time).
Option for additional monthly bonuses based on sales performance.
To Apply If you’re ready to lead a high-performing team and own results that drive customer satisfaction and revenue growth, apply to join the Househappy team.
#J-18808-Ljbffr
Responsibilities
Own results for meeting monthly team and departmental goals, including core job KPIs and ancillary sales targets (add-ons, upgrades, cross-sells).
Manage end-to-end job operations: schedule, coordinate, and oversee home maintenance and improvement service jobs to completion.
Lead, coach, and develop the Customer Service/Sales team; set clear objectives, monitor performance, conduct reviews, and implement improvement plans.
Ensure timely, accurate communication with homeowners and service providers; resolve escalations and maintain high customer satisfaction.
Define priorities and allocate workload to meet company goals efficiently; enforce process adherence and best practices.
Use and implement tools available like AI to review and proof bids and estimates for accuracy upon acceptance.
Build and maintain strong relationships with customers and service providers; create strategies to increase ancillary revenue and repeat business.
Collaborate with cross-functional teams (Director of Home Services, operations, marketing, finance) to align initiatives and reporting.
Analyze performance data, produce regular reports, and recommend/implement process and revenue improvements.
Ensure compliance with company policies, quality standards, and safety requirements.
Qualifications
4+ years in Sales, Home Improvement/Home Services, or related fields, including at least 2 years in a supervisory or managerial role.
Proven track record of meeting operational goals and driving ancillary sales or revenue growth.
Proficiency with CRM systems and job management tools.
Strong leadership, coaching, and team development skills.
Excellent verbal and written communication and customer service skills.
Ability to multitask, prioritize, and manage a remote team effectively.
Professionalism, integrity, and a results-driven mindset.
Location: Remote role with annual travel to Portland, OR preferred; candidates in Oregon or SW Washington preferred.
Success Metrics
Achievement of team KPIs (job completion, productivity, quality).
Growth in ancillary sales and average revenue per customer.
Customer satisfaction and reduction in escalations.
Team performance, engagement, and retention.
Key Benefits
Performance-based incentives and monthly bonuses.
Generous PTO and 10 paid holidays per year.
Health, dental, and vision insurance.
401(k) plan (no company match at this time).
Option for additional monthly bonuses based on sales performance.
To Apply If you’re ready to lead a high-performing team and own results that drive customer satisfaction and revenue growth, apply to join the Househappy team.
#J-18808-Ljbffr