Overview
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Leith Volkswagen of Raleigh has an outstanding opportunity for an Express Service Advisor to join their team!
What will you do? Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties:
Ability to meet & greet customers with courtesy and efficiency
Responsible for providing an outstanding guest experience
Determine the course of action to take and obtain customer authorization
Write up service needs and give customer accurate estimate for dollar amount and completion time of work
Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles
Knowledge of warranty and service/insurance policies
Keeping customer informed and advise customer of the prognosis of their vehicle
Calling customers to set appointments and answer telephones in a timely manner
Attends/completes required training and department meetings
What are we looking for?
High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
Current valid driver’s license
Must have good reading, writing and math skills
Have excellent interpersonal skills and provide outstanding customer service
Ability to work retail hours
Computer proficient
Benefits At Holman, we exist to provide rewarding careers and better lives for employees and their families. Our total compensation goes beyond your paycheck. Holman is proud to offer benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our programs may vary by country or worker type and include:
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Benefits: Regular Full-Time — We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. We also offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time — In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Artificial Intelligence Statement To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence tools to generate, assist with, or enhance any part of their application materials or during any stage of the interview process. We may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.
Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Leith Volkswagen of Raleigh has an outstanding opportunity for an Express Service Advisor to join their team!
What will you do? Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties:
Ability to meet & greet customers with courtesy and efficiency
Responsible for providing an outstanding guest experience
Determine the course of action to take and obtain customer authorization
Write up service needs and give customer accurate estimate for dollar amount and completion time of work
Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles
Knowledge of warranty and service/insurance policies
Keeping customer informed and advise customer of the prognosis of their vehicle
Calling customers to set appointments and answer telephones in a timely manner
Attends/completes required training and department meetings
What are we looking for?
High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
Current valid driver’s license
Must have good reading, writing and math skills
Have excellent interpersonal skills and provide outstanding customer service
Ability to work retail hours
Computer proficient
Benefits At Holman, we exist to provide rewarding careers and better lives for employees and their families. Our total compensation goes beyond your paycheck. Holman is proud to offer benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our programs may vary by country or worker type and include:
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Benefits: Regular Full-Time — We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. We also offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time — In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Artificial Intelligence Statement To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence tools to generate, assist with, or enhance any part of their application materials or during any stage of the interview process. We may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.
Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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