Customer Marketing Manager (VIP Onboarding & Paperless Programs)
ChatGPT Jobs, Boston, Massachusetts, us, 02298
Position
Customer Marketing Manager (VIP Onboarding & Paperless Programs) — Remote, Full-time
About InvoiceCloud
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025. It\'s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
Position Overview
The Customer Marketing Manager will play a key role in helping customers successfully go live and grow the number of customers on paperless billing through innovative programs and campaigns. This position is split evenly between supporting paperless programs for existing customers and leading VIP onboarding marketing efforts for new clients.
Key Responsibilities VIP Onboarding (50%)
Connect with new clients to promote EBPP.
Conduct Teams trainings on online payment adoption best practices.
Communicate marketing strategy, campaign plans, and timelines clearly.
Create and customize marketing materials as needed.
Follow up on client marketing activities and gather actionable feedback.
Drive adoption of online billing and payment services.
Maintain knowledge of InvoiceCloud services and articulate value propositions.
Track onboarding marketing activities and outcomes in Salesforce.
Partner with external vendors supporting marketing assets.
Drive client behavior to promote online billing and payment adoption.
Paperless Program Support the execution and optimization of paperless programs.
Manage paperless program email sends.
Collaborate with CSMs to help position and pitch paperless programs.
Monitor performance of paperless initiatives and recommend adjustments.
Ensure accuracy, compliance, and consistency across all communications.
Success Metrics & Analytics Focus Increase in paperless enrollment rates.
Growth in online billing and payment adoption for VIP onboarded clients.
Timeliness and accuracy of campaign tracking in Salesforce.
Client satisfaction and qualitative feedback during onboarding.
Leverage AI tools to streamline onboarding and paperless program execution Use AI to assist with drafting and optimizing client-facing emails, marketing content, and training materials.
Analyze campaign performance data with AI to identify trends, predict outcomes, and recommend improvements.
Reduce time spent on repetitive tasks by at least 25–30%, allowing more focus on client strategy and engagement.
Skills & Attributes Strong customer-facing communication skills.
Excellent computer and technical skills.
High attention to detail and strong problem-solving ability.
Tech-savvy with a desire to learn new tools and platforms.
Strong visual and content design sensibility.
Ability to influence customer behavior and build trusted relationships.
Team player who thrives in a fast-paced environment.
Comfortable working with performance data and reporting results.
Experience & Qualifications Bachelor\'s degree.
5+ years of experience in marketing or marketing communications.
Practical experience working directly with customers.
Proficiency in Salesforce, MS Word, Excel, and PowerPoint.
Working knowledge of Adobe tools.
Ability to learn and grow through AI to make your work more efficient and effective by building your own GPTs to streamline your work.
Preferred: Marketo email marketing skills, Sendgrid or other email platform mastery.
Base Compensation Range
$95,000—$115,000 USD
#J-18808-Ljbffr
Customer Marketing Manager (VIP Onboarding & Paperless Programs) — Remote, Full-time
About InvoiceCloud
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025. It\'s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
Position Overview
The Customer Marketing Manager will play a key role in helping customers successfully go live and grow the number of customers on paperless billing through innovative programs and campaigns. This position is split evenly between supporting paperless programs for existing customers and leading VIP onboarding marketing efforts for new clients.
Key Responsibilities VIP Onboarding (50%)
Connect with new clients to promote EBPP.
Conduct Teams trainings on online payment adoption best practices.
Communicate marketing strategy, campaign plans, and timelines clearly.
Create and customize marketing materials as needed.
Follow up on client marketing activities and gather actionable feedback.
Drive adoption of online billing and payment services.
Maintain knowledge of InvoiceCloud services and articulate value propositions.
Track onboarding marketing activities and outcomes in Salesforce.
Partner with external vendors supporting marketing assets.
Drive client behavior to promote online billing and payment adoption.
Paperless Program Support the execution and optimization of paperless programs.
Manage paperless program email sends.
Collaborate with CSMs to help position and pitch paperless programs.
Monitor performance of paperless initiatives and recommend adjustments.
Ensure accuracy, compliance, and consistency across all communications.
Success Metrics & Analytics Focus Increase in paperless enrollment rates.
Growth in online billing and payment adoption for VIP onboarded clients.
Timeliness and accuracy of campaign tracking in Salesforce.
Client satisfaction and qualitative feedback during onboarding.
Leverage AI tools to streamline onboarding and paperless program execution Use AI to assist with drafting and optimizing client-facing emails, marketing content, and training materials.
Analyze campaign performance data with AI to identify trends, predict outcomes, and recommend improvements.
Reduce time spent on repetitive tasks by at least 25–30%, allowing more focus on client strategy and engagement.
Skills & Attributes Strong customer-facing communication skills.
Excellent computer and technical skills.
High attention to detail and strong problem-solving ability.
Tech-savvy with a desire to learn new tools and platforms.
Strong visual and content design sensibility.
Ability to influence customer behavior and build trusted relationships.
Team player who thrives in a fast-paced environment.
Comfortable working with performance data and reporting results.
Experience & Qualifications Bachelor\'s degree.
5+ years of experience in marketing or marketing communications.
Practical experience working directly with customers.
Proficiency in Salesforce, MS Word, Excel, and PowerPoint.
Working knowledge of Adobe tools.
Ability to learn and grow through AI to make your work more efficient and effective by building your own GPTs to streamline your work.
Preferred: Marketo email marketing skills, Sendgrid or other email platform mastery.
Base Compensation Range
$95,000—$115,000 USD
#J-18808-Ljbffr