Service Desk Analyst III :: Phoenix, AZ (100% Onsite 5 days/week)
Jobs via Dice, Phoenix, Arizona, United States, 85003
Overview
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Strategic Systems Inc, is seeking the following. Apply via Dice today!
Role Service Desk Analyst III
Location:
Phoenix, AZ (100% Onsite 5 days/week)
Duration:
6-Month Contract-to-Hire
Role Overview We are seeking a
Service Desk Analyst III
to serve as a senior technical escalation resource in a large enterprise environment. This role operates at the intersection of Service Desk and System Administration, requiring deep technical expertise, strong ownership of escalations, and the ability to support complex systems, applications, and enterprise infrastructure.
This position is ideal for candidates who enjoy advanced troubleshooting, mentoring junior analysts, and contributing to system reliability and process improvement.
Key Responsibilities
Act as Tier II / Tier III escalation point for complex incidents and service requests
Troubleshoot SCCM imaging, patching, deployments, and endpoint configurations
Manage MDM platforms (Intune or equivalent), including iOS device support
Administer Azure and Azure Active Directory (identity, MFA, conditional access)
Perform advanced Active Directory tasks (GPOs, OUs, permissions, security groups)
Support custom enterprise applications in collaboration with internal teams
Conduct root-cause analysis and implement long-term solutions
Monitor enterprise systems and assist with administrative tasks
Lead onboarding and offboarding (hardware, software, access)
Create SOPs, KB articles, and technical documentation
Mentor Service Desk I/II analysts
Must-Have Skills
SCCM
Mobile Device Management (Intune, AirWatch, or equivalent)
Azure
Azure Active Directory
Active Directory
Tier II / Tier III escalation support
Custom application support
Windows Server
Exchange
SharePoint
System Center
SAN concepts
Databases
Virtualization
Preferred Skills
Automation and process improvement experience
Microsoft certifications (AZ-900, MD-102, MS-500)
CompTIA A+, Network+, Security+
HDI certifications
Don’t Apply If
You only have Tier I Service Desk experience
You have not worked hands-on with SCCM or MDM tools
You lack Azure or Azure AD administration experience
You are not comfortable owning Tier II/III escalations independently
Your experience is limited to small, non-enterprise environments
#J-18808-Ljbffr
Role Service Desk Analyst III
Location:
Phoenix, AZ (100% Onsite 5 days/week)
Duration:
6-Month Contract-to-Hire
Role Overview We are seeking a
Service Desk Analyst III
to serve as a senior technical escalation resource in a large enterprise environment. This role operates at the intersection of Service Desk and System Administration, requiring deep technical expertise, strong ownership of escalations, and the ability to support complex systems, applications, and enterprise infrastructure.
This position is ideal for candidates who enjoy advanced troubleshooting, mentoring junior analysts, and contributing to system reliability and process improvement.
Key Responsibilities
Act as Tier II / Tier III escalation point for complex incidents and service requests
Troubleshoot SCCM imaging, patching, deployments, and endpoint configurations
Manage MDM platforms (Intune or equivalent), including iOS device support
Administer Azure and Azure Active Directory (identity, MFA, conditional access)
Perform advanced Active Directory tasks (GPOs, OUs, permissions, security groups)
Support custom enterprise applications in collaboration with internal teams
Conduct root-cause analysis and implement long-term solutions
Monitor enterprise systems and assist with administrative tasks
Lead onboarding and offboarding (hardware, software, access)
Create SOPs, KB articles, and technical documentation
Mentor Service Desk I/II analysts
Must-Have Skills
SCCM
Mobile Device Management (Intune, AirWatch, or equivalent)
Azure
Azure Active Directory
Active Directory
Tier II / Tier III escalation support
Custom application support
Windows Server
Exchange
SharePoint
System Center
SAN concepts
Databases
Virtualization
Preferred Skills
Automation and process improvement experience
Microsoft certifications (AZ-900, MD-102, MS-500)
CompTIA A+, Network+, Security+
HDI certifications
Don’t Apply If
You only have Tier I Service Desk experience
You have not worked hands-on with SCCM or MDM tools
You lack Azure or Azure AD administration experience
You are not comfortable owning Tier II/III escalations independently
Your experience is limited to small, non-enterprise environments
#J-18808-Ljbffr