[{"_1":2,"_552":-5,"_553":-5},"loaderData",{"_3":4,"_418":419},"root",{"_5":6,"_13":14,"_391":392,"_404":405,"_415":-7,"_416":-5,"_417":-5},"honeypotInputProps",{"_7":8,"_9":10,"_11":12},"nameFieldName","name__confirm","validFromFieldName","from__confirm","encryptedValidFrom","rupWoltC7Rl+i1dfhILpyOOIj4A8xpeSQkYJ9kvd558d8UoibG9+KJ8=","board",{"_15":16,"_17":16,"_18":19,"_20":21,"_26":27,"_28":29,"_32":33,"_36":37,"_44":45,"_48":49,"_64":65,"_66":67,"_72":73,"_187":188,"_202":203,"_233":234,"_265":266,"_272":273,"_277":278,"_379":380,"_385":386},"name","Mediabistro","fullName","siteUrl","https://www.mediabistro.com","pages",{"_22":23,"_24":25},"home","/","jobs","/jobs","mainCss",":root{--background: white;--foreground: black;--card: oklch(1 0 0);--card-foreground: oklch(.25 .001 0);--popover: white;--popover-foreground: black;--primary: oklch(.59 .23 31.14);--primary-foreground: oklch(1 0 0);--secondary: oklch(.98 .001 0);--secondary-foreground: oklch(.25 .001 0);--muted: oklch(.97 0 0);--muted-foreground: oklch(.556 0 0);--accent: oklch(.96 0 0);--accent-foreground: oklch(.25 .001 0);--destructive: oklch(.65 .15 15);--border: oklch(.9 .001 0);--input: oklch(.9 .001 0);--ring: oklch(.7 .15 25);--chart-1: oklch(.7 .15 25);--chart-2: oklch(.7 .12 140);--chart-3: oklch(.75 .12 60);--chart-4: oklch(.45 .15 260);--chart-5: oklch(.2 .02 280);--sidebar: oklch(.98 .001 0);--sidebar-foreground: oklch(.25 .001 0);--sidebar-primary: oklch(.7 .15 25);--sidebar-primary-foreground: oklch(1 0 0);--sidebar-accent: oklch(.98 .001 0);--sidebar-accent-foreground: oklch(.25 .001 0);--sidebar-border: oklch(.9 .001 0);--sidebar-ring: oklch(.7 .15 25);--footer-background: oklch(.14 .07 288.16);--footer-foreground: oklch(1 0 0);--footer-border: oklch(.7 .15 25)}.dark{--background: oklch(.14 .07 288.16);--foreground: oklch(1 0 0);--card: oklch(.29 .05 287.37);--card-foreground: oklch(1 0 0);--muted: oklch(.269 0 0);--muted-foreground: oklch(.708 0 0);--popover: oklch(.29 .05 287.37);--popover-foreground: oklch(1 0 0);--border: transparent}","sitemaps",[30,31],"https://www.mediabistro.com/sitemap.xml","https://www.mediabistro.com/jobs-sitemap.xml","analytics",{"_34":35},"gtmId","GTM-NVDRG7Q","favicon",{"_38":39,"_40":41,"_42":43},"faviconSvg","https://www.mediabistro.com/public/favicons/favicon.svg","appleTouch","https://www.mediabistro.com/public/favicons/apple-touch-icon.png","manifest","https://www.mediabistro.com/public/favicons/site.webmanifest","metaTags",{"_46":47},"ogImage","https://www.mediabistro.com/public/site-logos/mediabistro-dark-social-1200x468.png","social",{"_50":51,"_52":53,"_58":59,"_60":61,"_62":63},"facebook","https://www.facebook.com/mediabistro","twitter",{"_54":55,"_56":57},"handle","@mediabistro","url","https://twitter.com/mediabistro","linkedin","https://www.linkedin.com/company/mediabistro","youtube","https://www.youtube.com/channel/UCnoZvx8SmZOMA1XteQAVtMQ","instagram","https://www.instagram.com/mediabistro/","helpEmail","help@mediabistro.com","transactionalEmail",{"_68":69,"_70":71},"fromAddress","support@mediabistro.com","userPasswordResetTemplateId","d-0614cbe7ddf0404893e7c9f8208331d5","header",{"_74":75,"_86":87},"logo",{"_76":77,"_78":79,"_80":81,"_82":83,"_84":85},"whiteLogo","https://www.mediabistro.com/public/site-logos/2025-mb-logo.svg","darkLogo","https://www.mediabistro.com/public/site-logos/2025-mb-logo-dark.svg","logoClasses","w-[210px] h-[50px] lg:mb-1","width",300,"height",64,"items",[88,141,160,178],{"_89":90,"_91":92,"_93":94},"type","mega-menu","text","Jobs","columns",[95,110,132],{"_86":96},[97,100,104,107],{"_89":98,"_91":99,"_56":25},"internal-link","Search Creative Jobs",{"_89":101,"_91":102,"_56":103},"link","Hot Jobs","/career-advice/get-hired/hot-jobs/",{"_89":98,"_91":105,"_56":106},"Remote Media Jobs","/jobs?keyword=media&remote=true",{"_89":98,"_91":108,"_56":109},"Create Job Alerts","/create-alert",{"_111":112,"_86":113},"title","Job Categories",[114,117,120,123,126,129],{"_89":98,"_91":115,"_56":116},"Creative & Design","/jobs?category=Creative+%26+Design",{"_89":98,"_91":118,"_56":119},"Marketing & Communications","/jobs?category=Marketing+%26+Communications",{"_89":98,"_91":121,"_56":122},"Operations & Strategy","/jobs?category=Operations+%26+Strategy",{"_89":98,"_91":124,"_56":125},"Production","/jobs?category=Production",{"_89":98,"_91":127,"_56":128},"Sales & Business Development","/jobs?category=Sales+%26+Business+Development",{"_89":98,"_91":130,"_56":131},"Writing & Editing","/jobs?category=Writing+%26+Editing",{"_111":133,"_86":134},"Quick Links",[135,137,140],{"_89":98,"_91":136,"_56":25},"Search All Jobs",{"_89":98,"_91":138,"_56":139},"Remote Jobs","/jobs?remote=true",{"_89":98,"_91":108,"_56":109},{"_89":142,"_91":143,"_86":144},"dropdown","Career Resources",[145,148,151,154,157],{"_89":101,"_91":146,"_56":147},"Career Advice & Articles","/career-advice/",{"_89":101,"_91":149,"_56":150},"Media Industry News","/media-news",{"_89":98,"_91":152,"_56":153},"Resume Writing Services","/resume-writing-services/",{"_89":98,"_91":155,"_56":156},"Job Market Insights","/trends",{"_89":101,"_91":158,"_56":159},"Member Profiles","/freelance-connect/browse/",{"_89":142,"_91":161,"_86":162},"Mediabistro Membership",[163,166,169,172,175],{"_89":101,"_91":164,"_56":165},"Membership Overview","/unlimited/",{"_89":101,"_91":167,"_56":168},"How to Pitch (Premium Tool)","/career-advice/go-freelance/how-to-pitch/",{"_89":101,"_91":170,"_56":171},"Editorial Calendars (Premium Access)","/mastheads/",{"_89":101,"_91":173,"_56":174},"Courses & Training Programs","/online-training-courses/",{"_89":101,"_91":176,"_56":177},"Membership FAQ","/unlimited/frequently-asked-questions/",{"_89":142,"_91":179,"_86":180},"Showcase",[181,184],{"_89":101,"_91":182,"_56":183},"Featured Creative Stories","/showcase",{"_89":101,"_91":185,"_56":186},"Submit your Story","/my-account/?account_tab=showcase","footer",{"_74":189,"_190":191,"_192":193,"_194":195,"_196":197,"_198":199,"_200":201},{"_76":77,"_78":79,"_80":81},"cta","","logoText","Find your next media job or showcase your creative talent","copyright","Copyright © 2026 Mediabistro","termsOfUse","/terms-of-use/","termsOfService","/terms-of-service","privacyPolicy","/privacy-policy/","styleGuide",{"_204":205,"_209":210},"images",[206,207,208],"/_static/mediabistro/mb-logo-268x268.webp","/_static/mediabistro/android-chrome-192x192.png","/_static/mediabistro/mediabistro-text-logo.webp","colors",[211,215,218,221,224,227,230],{"_15":212,"_213":214},"$primary-color","value","#339999",{"_15":216,"_213":217},"$primary-color-light","#1ab9b3",{"_15":219,"_213":220},"$dark-blue","#3c405d",{"_15":222,"_213":223},"$green","#2D7E7E",{"_15":225,"_213":226},"$grey","rgba(47, 47, 48, 0.93)",{"_15":228,"_213":229},"$darkgrey","rgba(44, 43, 45, 0.98)",{"_15":231,"_213":232},"$light-grey","#F3F3F4","jobsSearch",{"_235":236,"_243":244},"emptyMeta",[237,239],{"_111":238},"Media, Marketing & Creative Job Board | Journalism & Ad Jobs",{"_15":240,"_241":242},"description","content","The #1 job board for media, marketing, and communications professionals. Search career opportunities in advertising, public relations, journalism, and creative arts.","websiteSchema",[245],{"_246":247},"script:ld+json",{"_248":249,"_250":251,"_15":16,"_252":253,"_56":254,"_255":256},"@context","https://schema.org","@type","WebSite","alternateName","MB","https://mediabistro.com/jobs","potentialAction",{"_250":257,"_258":259,"_263":264},"SearchAction","target",{"_250":260,"_261":262},"EntryPoint","urlTemplate","https://mediabistro.com/jobs?keyword={keyword}","query-input","required name=keyword","hero",{"_111":267,"_268":269,"_190":270,"_91":271},"Find Your Next Media Job","subtitle","Discover creative opportunities at the world's leading media brands","Start Your Search","Find your next media job","flags",{"_274":275,"_276":275},"extendedFilters",true,"weeklyNewsletter","postJobs",{"_279":280,"_265":285,"_288":289,"_290":291,"_272":295,"_299":300,"_312":313,"_318":319,"_323":324,"_339":340,"_342":343},"meta",[281,283],{"_111":282},"Post a Job | Hire Media, Marketing & Creative Talent - Mediabistro",{"_15":240,"_241":284},"Recruit qualified media and creative professionals on the #1 industry job board. Reach top talent in design, social media, advertising, and communications. Post a job today.",{"_111":286,"_268":287,"_240":191},"The #1 Job Board for Media, Marketing & Creative Talent","Skip the unqualified resumes. Reach journalism, publishing, and marketing pros who are ready to work.","unlimitedJobsEmail","clients@mediabistro.com","enterpriseCta",{"_91":292,"_293":294},"High-volume employers, recruiting firms, and media and creative agencies:","linkText","contact us for bulk credits and ATS integration.",{"_296":275,"_297":275,"_298":275},"showMediaBoardSection","showRolesSection","showPlanIcon","mediaBoardSection",{"_111":301,"_268":302,"_240":303,"_304":305,"_310":311},"The #1 Destination for Media","and Creative Talent","Connect with top-tier full-time and freelance media professionals. Whether you are a leading publisher, a streaming service, or a growing brand, we deliver specialized talent you won't find on generalist job boards. Find your perfect match for:","bullets",[306,307,308,309],"News, Journalism & Book Publishing","Content Marketing, AI Prompt Engineering & Copywriting","Influencer Management, TV & Video Production","PR, Non-Profits & Education","imageAlt","Job seekers and featured job cards collage","rolesSection",{"_111":314,"_268":315,"_240":316,"_310":317},"Hire Remote and Local Talent","Across Every Media Vertical","Whether you are building an in-office team or seeking remote talent, access a specialized network of professionals in editorial, publishing, influencer marketing, and AI content strategy. Find candidates—from prompt engineers to production leads—who are ready to contribute from anywhere.","Media roles infographic","testimonialsSection",{"_111":320,"_268":321,"_240":322},"Trusted by Leading Media","and Creative Employers","See why top publishers, agencies, and brands rely on us to find exceptional talent.","testimonials",[325,331,335],{"_326":327,"_328":329,"_74":330},"company","Huffpost","quote","I love using Mediabistro for my harder to fill creative roles. Multimedia positions like photo editors, video producers, or even niche journalists yield great results. Other job boards don't always produce the specialized talent my hiring teams are looking for, and I feel like I can find that talent through Mediabistro.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/huff-post-400x200.png",{"_326":332,"_328":333,"_74":334},"NBCUniversal","Mediabistro is valuable partner when it comes to finding top candidates in the media industry. Their team is extremely responsive, which makes the posting process quick and easy. They also offer great insight into branding company pages.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/nbc-universal-400x200.png",{"_326":336,"_328":337,"_74":338},"The Taunton Press","What we like best about Mediabistro is the quality of targeted talent they deliver through their job board portal. We know we'll find the right type of talent for specialized positions that may be more challenging to fill. For almost fifteen years, Mediabistro has been our go-to resource for talent in the media/publishing space.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/taunton-press-400x200.png","employersSection",{"_111":341,"_268":16},"Media and Creative Employers on","employerLogos",[344,346,349,352,355,358,361,364,367,370,373,376],{"_15":332,"_345":334},"image",{"_15":347,"_345":348},"Bloomberg","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/bloomberg-400x200.png",{"_15":350,"_345":351},"Meredith","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/meredith-400x200.png",{"_15":353,"_345":354},"Dotdash","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/dotdash-400x200.png",{"_15":356,"_345":357},"Penske Media Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penske-media-corporation-400x200.png",{"_15":359,"_345":360},"Springer Nature","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/springer-nature-400x200.png",{"_15":362,"_345":363},"Penguin Random House","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penguin-random-house-400x200.png",{"_15":365,"_345":366},"Fox Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/fox-corporation-400x200.png",{"_15":368,"_345":369},"Future","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/future-400x200.png",{"_15":371,"_345":372},"Hearst Television","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/hearst-television-400x200.png",{"_15":374,"_345":375},"Cox Enterprises","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/cox-enterprises-400x200.png",{"_15":377,"_345":378},"Leaf Group","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/leaf-group-400x200.png","createAlertMeta",[381,383],{"_111":382},"Create Job Alerts | Media, Marketing & Creative Job Alerts",{"_15":240,"_241":384},"Never miss an opportunity. Sign up for free email alerts and get the latest jobs in social media, graphic design, writing, and marketing delivered to your inbox.","jobsPortalSignupMeta",[387,389],{"_111":388},"Sign Up | Creative, Marketing & Media Job Search",{"_15":240,"_241":390},"Create your free profile to apply for jobs, upload your resume, and set job alerts. Join the leading career community for creative, marketing, and media professionals.","requestInfo",{"_393":394,"_399":19,"_400":401,"_402":403},"hints",{"_395":396,"_397":398},"theme","light","timeZone","UTC","origin","path","/jobs/2437106575-bilingual-call-center-representative-fluent-in-spanish-english","userPrefs",{"_395":396},"env",{"_406":407,"_408":409,"_410":411,"_412":413,"_414":19},"MODE","production","SENTRY_ENV","mediabistro","NEW_JOB_BOARD_SENTRY_DSN","https://235251e3654b447a82e934b7c2ce7c93@o4504103609303040.ingest.sentry.io/4504806528253952","SENTRY_RELEASE","9075b8142c260be1d215be5b214b27d21505b6f2","WEBSITE_URL","user","toast","confettiId","routes/_public.jobs+/$id.index/index",{"_420":421,"_485":486,"_504":425,"_505":425,"_506":507},"job",{"_422":423,"_424":425,"_426":425,"_427":127,"_428":191,"_429":191,"_430":431,"_432":-7,"_111":433,"_240":434,"_435":436,"_437":438,"_439":440,"_441":442,"_443":191,"_444":191,"_445":191,"_56":446,"_447":191,"_448":191,"_449":450,"_451":450,"_452":453,"_454":425,"_455":456,"_457":401,"_458":459,"_460":434,"_461":462,"_473":474,"_475":476,"_477":440,"_478":191,"_479":480,"_481":482,"_483":484},"id",["B","2437106575"],"promoted",false,"remoteAllowed","category","duration","experienceLevel","publishedAt",["D",1770238800000],"indexedAt","Bilingual Call Center Representative (Fluent in Spanish & English)","WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support iss Representative, English, Spanish, Bilingual, Call Center, Technical Support, Education\n","descriptionText","Bilingual Call Center Representative (Fluent in Spanish & English) MCI Sales & Business Development WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support iss Representative, English, Spanish, Bilingual, Call Center, Technical Support, Education","shortDescription","WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role ...","location","Dallas, Texas, United States, 75215","companyName","MCI","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=C04BB529D7BB44FEFCDC7CA87F91B406&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=3F1077990780430B3E022E9FA3A23EF5","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at MCI","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2437106575-bilingual-call-center-representative-fluent-in-spanish-english","strippedDescription","parsedLocation",{"_463":464,"_465":466,"_467":468,"_469":191,"_470":191,"_471":472},"city","Dallas","state","Texas","country","United States","street1","street2","postal_code","75215","displayPublishedAt","2 days ago","shortTitle","Bilingual Call Center Representative (Fluent in Spanish & English...","shortLocation","level","searchCompanyPath","/jobs?keyword=MCI","searchLocationPath","/jobs?location=Dallas%2C+Texas%2C+United+States%2C+75215","searchTitlePath","/jobs?keyword=Bilingual+Call+Center+Representative+%28Fluent+in+Spanish+%26+English...","featuredCompany",{"_422":487,"_15":488,"_489":425,"_74":490,"_491":492,"_240":493,"_439":494,"_495":-5,"_496":-5,"_497":-5,"_498":-5,"_499":500,"_501":502,"_449":490,"_457":503,"_451":490},211,"Mansueto Ventures","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[508,519,528,536,546],{"_426":425,"_430":509,"_449":450,"_441":442,"_240":510,"_437":511,"_424":425,"_111":512,"_428":191,"_429":191,"_451":450,"_439":513,"_422":514,"_452":453,"_427":127,"_473":515,"_457":516,"_475":512,"_477":513,"_479":480,"_481":517,"_483":518},["D",1769565600000],"divh2Bilingual Spanish Speaking Call Center Job Openings/h2pWe are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable./ppThere are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone./ppThis is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isnt required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job./ph2Position Responsibilities/h2pThis position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day./ppEssential Duties/pulliHandle inbound and outbound contacts in a courteous, timely, and professional manner/liliListen to customers, understand their needs, and resolve customer issues/liliResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable/liliFollow the processes of the Client program and perform all tasks in a courteous and professional manner/liliUtilize systems and technology to complete account management tasks/liliAccurately document and process customer claims in appropriate systems/liliFollow all required scripts, policies, and procedures/liliUtilize knowledge base and training to accurately answer customer questions/liliComply with requirements surrounding confidential information and personal information/liliAppropriately escalate customer issues with the managerial team/liliEscalate customer issues to the appropriate staff and managerial for resolution as needed./liliEnsure first call resolution through problems solving and effective call handling/liliAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes/liliAdhere to all attendance and work schedule requirements/li/ulh2Candidate Qualifications/h2pIts about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated./ppRequired/pulliMust be 18 years of age or older/liliHigh school diploma or equivalent/liliExperience with data-entry utilizing a computer/liliThe ability to read and speak English fluently/liliHave a wired, high-speed internet connection (Download speed of 20Mbps+)/liliExcellent organizational, written, and oral communication skills/liliThe ability to type swiftly and accurately (20+ words a minute)/liliAbility to work regularly scheduled shifts within our hours of operation including the training period./liliBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)/liliFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications/liliHighly reliable with the ability to maintain regular attendance and punctuality/liliThe ability to evaluate, troubleshoot, and follow-up on customer issues/liliAn aptitude for conflict resolution, problem solving and negotiation/liliMust be customer service oriented (empathetic, responsive, patient, and conscientious)/liliAbility to multi-task, stay focused, and self-manage/liliStrong team orientation and customer focus/liliThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent/liliExcellent interpersonal skills and the ability to build relationships with your team and customers/li/ulpPreferred (Not Required)/pulliOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment/liliState or Federal work experience/li/ulh2Conditions Of Employment/h2pAll MCI Locations/pulliMust be authorized to work in the country where the job is based./li/ulpSubject to the program and location of the position/pulliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results./li/ulh2Compensation Details/h2pWant an employer that values your contribution?/ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppWhat You Can Expect from MCI:/ppWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/pulliPaid Time Off: Earn PTO and paid holidays to take the time you need./liliIncentives

Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!/liliHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./liliRetirement Savings: Secure your future with retirement savings programs, where available./liliDisability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges./liliLife Insurance: Access life insurance options to safeguard your loved ones./liliCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities./liliPaid Training: Learn new skills while earning a paycheck./liliFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement./liliCasual Dress Code: Be comfortable while you work./li/ulpCompensation

Benefits that Fit Your Life/ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ph2Physical Requirements/h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ph2Reasonable Accommodation/h2pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests/p/div\n","divh2Bilingual Spanish Speaking Call Center Job Openings/h2pWe are looking for bilingual call center representatives to support inbound customer se...","Bilingual Call Center Representative (Fluent in Spanish English)","Dallas, Texas, United States, 75201",["B","2320734670"],"10 days ago","/jobs/2320734670-bilingual-call-center-representative-fluent-in-spanish-english","/jobs?location=Dallas%2C+Texas%2C+United+States%2C+75201","/jobs?keyword=Bilingual+Call+Center+Representative+%28Fluent+in+Spanish++English%29",{"_426":425,"_430":520,"_449":450,"_441":521,"_240":522,"_437":523,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":440,"_422":524,"_452":525,"_427":127,"_473":474,"_457":526,"_475":476,"_477":440,"_479":527,"_481":482,"_483":484},["D",1770217200000],"Mass Markets","POSITION OVERVIEW

BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS

We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone.

This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

Handle inbound and outbound contacts in a courteous, timely, and professional manner

Listen to customers, understand their needs, and resolve customer issues

Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

Follow the processes of the Client program and perform all tasks in a courteous and professional manner

Utilize systems and technology to complete account management tasks

Accurately document and process customer claims in appropriate systems

Follow all required scripts, policies, and procedures

Utilize knowledge base and training to accurately answer customer questions

Comply with requirements surrounding confidential information and personal information

Appropriately escalate customer issues with the managerial team

Escalate customer issues to the appropriate staff and managerial for resolution as needed.

Ensure first call resolution through problems solving and effective call handling

Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes

Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

Must be 18 years of age or older

High school diploma or equivalent

Experience with data-entry utilizing a computer

The ability to read and speak English fluently

Have a wired, high-speed internet connection (Download speed of 20Mbps+)

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Ability to work regularly scheduled shifts within our hours of operation including the training period.

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem solving and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused, and self-manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

State or Federal work experience

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off:Earn PTO and paid holidays to take the time you need.

Incentives & Rewards:Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Health Benefits:Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings:Secure your future with retirement savings programs, where available.

Disability Insurance:Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance:Access life insurance options to safeguard your loved ones.

Supplemental Insurance:Accident and critical illness insurance

Career Growth:With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training:Learn new skills while earning a paycheck.

Fun, Engaging Work Environment:Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code:Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

................

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

ID2022-16602

Updated Date7/29/2025

Departmentz_Advertised on ZipRecruiter

ScheduleMultiple Options

BonusYes

Wage Description$13.10 - $17.25/Hr. | Bonus & Benefits

EducationHigh School Diploma/GED

Min. Years Experience0

Company/BrandMCI

Location : LocationUS-TX-Dallas

Career LevelEntry-Level

Employment TypeFull-Time & Part-Time

Reports ToSupervisor\n","POSITION OVERVIEW

BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS

We are looking for bilingual call center representatives to...",["B","2432108113"],"Work at Mass Markets","/jobs/2432108113-bilingual-call-center-representative-fluent-in-spanish-english","/jobs?keyword=Mass+Markets",{"_426":425,"_430":529,"_449":450,"_441":442,"_240":530,"_437":531,"_424":425,"_111":512,"_428":191,"_429":191,"_451":450,"_439":532,"_422":533,"_452":453,"_427":127,"_473":515,"_457":534,"_475":512,"_477":532,"_479":480,"_481":535,"_483":518},["D",1769562000000],"divh2Bilingual Spanish Speaking Call Center Job Openings/h2pLocation: Killeen, TX/ppWe are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable./ppThere are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone./ppThis is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isnt required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job./ph2Position Responsibilities/h2pThis position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day./ppstrongEssential Duties/strong/pulliHandle inbound and outbound contacts in a courteous, timely, and professional manner/liliListen to customers, understand their needs, and resolve customer issues/liliResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable/liliFollow the processes of the Client program and perform all tasks in a courteous and professional manner/liliUtilize systems and technology to complete account management tasks/liliAccurately document and process customer claims in appropriate systems/liliFollow all required scripts, policies, and procedures/liliUtilize knowledge base and training to accurately answer customer questions/liliComply with requirements surrounding confidential information and personal information/liliAppropriately escalate customer issues with the managerial team/liliEscalate customer issues to the appropriate staff and managerial for resolution as needed./liliEnsure first call resolution through problems solving and effective call handling/liliAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes/liliAdhere to all attendance and work schedule requirements/li/ulh2Candidate Qualifications/h2pIts about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated./ppstrongRequired/strong/pulliMust be 18 years of age or older/liliHigh school diploma or equivalent/liliExperience with data-entry utilizing a computer/liliThe ability to read and speak English fluently/liliHave a wired, high-speed internet connection (Download speed of 20Mbps+)/liliExcellent organizational, written, and oral communication skills/liliThe ability to type swiftly and accurately (20+ words a minute)/liliAbility to work regularly scheduled shifts within our hours of operation including the training period./liliBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)/liliFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications/liliHighly reliable with the ability to maintain regular attendance and punctuality/liliThe ability to evaluate, troubleshoot, and follow-up on customer issues/liliAn aptitude for conflict resolution, problem solving and negotiation/liliMust be customer service oriented (empathetic, responsive, patient, and conscientious)/liliAbility to multi-task, stay focused, and self-manage/liliStrong team orientation and customer focus/liliThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent/liliExcellent interpersonal skills and the ability to build relationships with your team and customers/li/ulpstrongPreferred (Not Required)/strong/pulliOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment/liliState or Federal work experience/li/ulh2Conditions of Employment/h2pstrongAll MCI Locations/strong/pulliMust be authorized to work in the country where the job is based./li/ulpstrongSubject to the program and location of the position/strong/pulliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results./li/ulh2Compensation Details/h2pstrongWant an Employer That Values Your Contribution?/strong/ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppstrongWhat You Can Expect from MCI:/strong We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/pullistrongPaid Time Off/strong: Earn PTO and paid holidays to take the time you need./lilistrongIncentives

Rewards/strong: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!/lilistrongHealth Benefits/strong: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./lilistrongRetirement Savings/strong: Secure your future with retirement savings programs, where available./lilistrongDisability Insurance/strong: Short- and long-term disability coverage is available to help protect you during unexpected challenges./lilistrongLife Insurance/strong: Access life insurance options to safeguard your loved ones./lilistrongCareer Growth/strong: With a focus on internal promotions, employees enjoy significant advancement opportunities./lilistrongPaid Training/strong: Learn new skills while earning a paycheck./lilistrongFun, Engaging Work Environment/strong: Enjoy a team-oriented culture that fosters collaboration and engagement./lilistrongCasual Dress Code/strong: Be comfortable while you work./li/ulpstrongCompensation

Benefits that Fit Your Life/strong MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ph2Physical Requirements/h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force/p/div\n","divh2Bilingual Spanish Speaking Call Center Job Openings/h2pLocation: Killeen, TX/ppWe are looking for bilingual call center representatives to sup...","Killeen, Texas, United States, 76540",["B","2320747890"],"/jobs/2320747890-bilingual-call-center-representative-fluent-in-spanish-english","/jobs?location=Killeen%2C+Texas%2C+United+States%2C+76540",{"_426":425,"_430":537,"_449":450,"_441":538,"_240":539,"_437":540,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":513,"_422":541,"_452":542,"_427":127,"_473":543,"_457":544,"_475":476,"_477":513,"_479":545,"_481":517,"_483":484},["D",1770361200000],"Dallas Staffing","Bilingual Spanish Speaking Call Center Job Openings

We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.\nPosition Responsibilities

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.\nHandle inbound and outbound contacts in a courteous, timely, and professional manner\nListen to customers, understand their needs, and resolve customer issues\nResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable\nFollow the processes of the Client program and perform all tasks in a courteous and professional manner\nUtilize systems and technology to complete account management tasks\nAccurately document and process customer claims in appropriate systems\nFollow all required scripts, policies, and procedures\nUtilize knowledge base and training to accurately answer customer questions\nComply with requirements surrounding confidential information and personal information\nAppropriately escalate customer issues with the managerial team\nEnsure first call resolution through problems solving and effective call handling\nAttend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes\nAdhere to all attendance and work schedule requirements\nCandidate Qualifications

It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.\nMust be 18 years of age or older\nHigh school diploma or equivalent\nExperience with data-entry utilizing a computer\nThe ability to read and speak English fluently\nHave a wired, high-speed internet connection (Download speed of 20Mbps+)\nExcellent organizational, written, and oral communication skills\nThe ability to type swiftly and accurately (20+ words a minute)\nAbility to work regularly scheduled shifts within our hours of operation including the training period.\nBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\nFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications\nHighly reliable with the ability to maintain regular attendance and punctuality\nThe ability to evaluate, troubleshoot, and follow-up on customer issues\nAn aptitude for conflict resolution, problem solving and negotiation\nMust be customer service oriented (empathetic, responsive, patient, and conscientious)\nAbility to multi-task, stay focused, and self-manage\nStrong team orientation and customer focus\nThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent\nExcellent interpersonal skills and the ability to build relationships with your team and customers\nCompensation Details

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:\nPaid Time Off: Earn PTO and paid holidays to take the time you need.\nIncentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\nHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\nRetirement Savings: Secure your future with retirement savings programs, where available.\nDisability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\nLife Insurance: Access life insurance options to safeguard your loved ones.\nSupplemental Insurance: Accident and critical illness insurance\nCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\nPaid Training: Learn new skills while earning a paycheck.\nFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\nCasual Dress Code: Be comfortable while you work.\nCompensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!\nPhysical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.\nConditions of Employment

All MCI Locations\nMust be authorized to work in the country where the job is based. Subject to the program and location of the position\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results.\nReasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.\nEqual Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion

","Bilingual Spanish Speaking Call Center Job Openings

We are looking for bilingual call center representatives to support inbound customer s...",["B","2457201382"],"Work at Dallas Staffing","21 hours ago","/jobs/2457201382-bilingual-call-center-representative-fluent-in-spanish-english","/jobs?keyword=Dallas+Staffing",{"_426":425,"_430":547,"_449":450,"_441":442,"_240":548,"_437":549,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":532,"_422":550,"_452":453,"_427":127,"_473":515,"_457":551,"_475":476,"_477":532,"_479":480,"_481":535,"_483":484},["D",1769562000000],"Job Opportunity In Killeen, TX

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.\nWe are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.\nThere are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program.\nThis is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.\nTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.\nPosition Responsibilities

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.\nKey Responsibilities:\nHandle inbound and outbound contacts in a courteous, timely, and professional manner\nListen to customers, understand their needs, and resolve customer issues\nResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable\nFollow the processes of the Client program and perform all tasks in a courteous and professional manner\nUtilize systems and technology to complete account management tasks\nAccurately document and process customer claims in appropriate systems\nFollow all required scripts, policies, and procedures\nUtilize knowledge base and training to accurately answer customer questions\nComply with requirements surrounding confidential information and personal information\nAppropriately escalate customer issues with the managerial team\nEscalate customer issues to the appropriate staff and managerial for resolution as needed.\nEnsure first call resolution through problems solving and effective call handling\nAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes\nAdhere to all attendance and work schedule requirements\nCandidate Qualifications

It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.\nRequired:\nMust be 18 years of age or older\nHigh school diploma or equivalent\nExperience with data-entry utilizing a computer\nThe ability to read and speak English fluently\nHave a wired, high-speed internet connection (Download speed of 20Mbps+)\nExcellent organizational, written, and oral communication skills\nThe ability to type swiftly and accurately (20+ words a minute)\nAbility to work regularly scheduled shifts within our hours of operation including the training period.\nBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\nFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications\nHighly reliable with the ability to maintain regular attendance and punctuality\nThe ability to evaluate, troubleshoot, and follow-up on customer issues\nAn aptitude for conflict resolution, problem solving and negotiation\nMust be customer service oriented (empathetic, responsive, patient, and conscientious)\nAbility to multi-task, stay focused, and self-manage\nStrong team orientation and customer focus\nThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent\nExcellent interpersonal skills and the ability to build relationships with your team and customers\nPreferred (Not Required):\nOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment\nState or Federal work experience\nConditions Of Employment

All MCI Locations:\nMust be authorized to work in the country where the job is based.\nSubject to the program and location of the position:\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results.\nCompensation Details

Want an employer that values your contribution?\nAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.\nWhat You Can Expect from MCI:\nWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:\nPaid Time Off: Earn PTO and paid holidays to take the time you need.\nIncentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!\nHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\nRetirement Savings: Secure your future with retirement savings programs, where available.\nDisability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.\nLife Insurance: Access life insurance options to safeguard your loved ones.\nCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\nPaid Training: Learn new skills while earning a paycheck.\nFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\nCasual Dress Code: Be comfortable while you work.\nCompensation & Benefits that Fit Your Life\nMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.\nIf you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!\nPhysical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place,

","Job Opportunity In Killeen, TX

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutio...",["B","2320736793"],"/jobs/2320736793-bilingual-call-center-representative-fluent-in-spanish-english","actionData","errors"]