Spanish Bilingual Customer Service Representative
Illinois Staffing, Chicago, Illinois, United States, 60290
Spanish-Speaking Customer Service Representative
We are looking for a skilled Spanish-Speaking Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position within the non-profit sector, offering an excellent opportunity to make a meaningful impact while utilizing your expertise in customer support. The ideal candidate will bring professionalism, attention to detail, and a commitment to delivering exceptional service in a dynamic and collaborative environment. Responsibilities: Respond promptly and professionally to inbound member calls, providing clear and empathetic support. Record detailed notes and input accurate information into the organization's database systems. Educate members on policies, procedures, and next steps to ensure clarity and satisfaction. Provide recommendations on best practices and required documentation based on individual member inquiries. Utilize software tools such as SharePoint, web-based databases, and Microsoft Office Suite to manage tasks efficiently. Collaborate with team members to address complex member concerns and provide resolutions. Uphold strict attendance and professionalism standards to maintain excellent service delivery. Communicate effectively with Spanish-speaking members when required, ensuring their needs are met. Ensure compliance with organizational policies and procedures during all interactions. Handle additional assigned duties to support the overall operations of the customer service team. Requirements: Bilingual Spanish skills required - experience in a Spanish Bilingual call center highly preferred! Minimum of 3 years of experience in a call center or corporate customer service environment. Proficiency in using SharePoint, web-based databases, and Microsoft Office Suite. Ability to manage inbound and outbound calls with professionalism and empathy. Strong data entry skills with exceptional attention to detail. Familiarity with union contracts and related processes is a plus. Excellent communication and interpersonal abilities to connect with diverse audiences. All candidates are required to undergo a comprehensive screening process.
We are looking for a skilled Spanish-Speaking Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position within the non-profit sector, offering an excellent opportunity to make a meaningful impact while utilizing your expertise in customer support. The ideal candidate will bring professionalism, attention to detail, and a commitment to delivering exceptional service in a dynamic and collaborative environment. Responsibilities: Respond promptly and professionally to inbound member calls, providing clear and empathetic support. Record detailed notes and input accurate information into the organization's database systems. Educate members on policies, procedures, and next steps to ensure clarity and satisfaction. Provide recommendations on best practices and required documentation based on individual member inquiries. Utilize software tools such as SharePoint, web-based databases, and Microsoft Office Suite to manage tasks efficiently. Collaborate with team members to address complex member concerns and provide resolutions. Uphold strict attendance and professionalism standards to maintain excellent service delivery. Communicate effectively with Spanish-speaking members when required, ensuring their needs are met. Ensure compliance with organizational policies and procedures during all interactions. Handle additional assigned duties to support the overall operations of the customer service team. Requirements: Bilingual Spanish skills required - experience in a Spanish Bilingual call center highly preferred! Minimum of 3 years of experience in a call center or corporate customer service environment. Proficiency in using SharePoint, web-based databases, and Microsoft Office Suite. Ability to manage inbound and outbound calls with professionalism and empathy. Strong data entry skills with exceptional attention to detail. Familiarity with union contracts and related processes is a plus. Excellent communication and interpersonal abilities to connect with diverse audiences. All candidates are required to undergo a comprehensive screening process.