Vertical Account Manager - Hospitality, Spectrum Business
Spectrum, Syracuse, New York, us, 13235
Vertical Account Manager, Hospitality
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Seeking to build lasting partnerships while driving business growth? As a Vertical Account Manager, Hospitality at Spectrum Business, you will manage and nurture relationships with enterprise customers, safeguarding and expanding revenue streams. By serving as a trusted advisor, you will ensure customers receive the best possible service and support, directly impacting Spectrum's continued success in the enterprise market. How You Will Make an Impact Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases Establish and monitor procedures to support accounts, including contract tracking and compliance with regulatory requirements Assist the Collections Department with account collections as needed Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training Working Conditions Office environment 30% travel required What You Will Bring to Spectrum Required Qualifications Education High school diploma or equivalent from an accredited organization (GED) Experience Previous experience with billing systems such as ICOMS or CSG Experience using Salesforce Skills Read, write, speak and understand English Attendance at sales meetings and training sessions as required Ability to travel using a reliable personal vehicle, including in inclement weather Valid and active state driver's license and safe driving record Preferred Qualifications Education Bachelor's degree in a business-related field or equivalent combination of education, training and experience Experience 5+ years of strategic account sales or management experience 5+ years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN Skills Proven ability selling data, voice, cloud or video solutions and premise-based products Proficiency in Microsoft Word, Excel and PowerPoint
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Seeking to build lasting partnerships while driving business growth? As a Vertical Account Manager, Hospitality at Spectrum Business, you will manage and nurture relationships with enterprise customers, safeguarding and expanding revenue streams. By serving as a trusted advisor, you will ensure customers receive the best possible service and support, directly impacting Spectrum's continued success in the enterprise market. How You Will Make an Impact Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases Establish and monitor procedures to support accounts, including contract tracking and compliance with regulatory requirements Assist the Collections Department with account collections as needed Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training Working Conditions Office environment 30% travel required What You Will Bring to Spectrum Required Qualifications Education High school diploma or equivalent from an accredited organization (GED) Experience Previous experience with billing systems such as ICOMS or CSG Experience using Salesforce Skills Read, write, speak and understand English Attendance at sales meetings and training sessions as required Ability to travel using a reliable personal vehicle, including in inclement weather Valid and active state driver's license and safe driving record Preferred Qualifications Education Bachelor's degree in a business-related field or equivalent combination of education, training and experience Experience 5+ years of strategic account sales or management experience 5+ years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN Skills Proven ability selling data, voice, cloud or video solutions and premise-based products Proficiency in Microsoft Word, Excel and PowerPoint