Overview
The Service Desk Analyst II provides onsite intermediate-level IT support as the first point of contact for technology-related incidents and service requests. Building on the foundational responsibilities of the Analyst I role, this position resolves moderate to high-complexity technical issues, fulfills service requests, and maintains accurate documentation within the IT Service Management system. The Analyst II delivers high-quality, responsive technical support while assisting onsite and remote employees and contractors, mentors junior team members, advocates for new technology adoption, and contributes to process improvements, bridging technology and user needs across the organization. Qualifications
Applicants are required to submit a combined cover letter and resume in one PDF document. In your cover letter, highlight the following as it relates to your qualifications and interest in the position: What interests you about this role and working at Chelan PUD? Summarize your relevant professional experience. Highlight 3--5 technical or customer service skills you excel at or are most proud of. Identify 1--3 areas where you are looking to grow, especially in relation to the essential functions of this role. Incomplete materials will not be considered. To expedite the application process, combine your cover letter and resume into one PDF document before applying and upload electronically when requested in the online application process. This position is OPEN UNTIL FILLED and applicants are encouraged to apply immediately. The first review date for application materials is scheduled for February 18, 2026. Interested parties are also invited to contact Human Resources at joblist@chelanpud.org to discuss the position. Salary Range
The starting salary range for the Service Desk Analyst II position is $61,920 - $77,400 (based on qualifications). With tenure and strong performance in this role an employee may earn up to a maximum of $92,880, annualized. The starting salary range for the Service Desk Analyst III position is $73,040 - $91,300 (based on qualifications). With tenure and strong performance in this role an employee may earn up to a maximum of $109,560, annualized. Introductory Period: New employees holding regular positions must complete an introductory period of twelve months. Benefits
In addition to competitive wages Chelan PUD employees also enjoy outstanding benefits which include zero-cost employer-funded medical, dental, and vision healthcare benefits, access to the employee assistance program, a VEBA health reimbursement account, and long-term care. Washington state retirement PERS participation and optional 457 plan participation with an employer matching 401(a) plan. Leave, life & disability benefits including paid leave starting at 21 days per calendar year up to 35 with tenure, 11 paid holidays per calendar year in 2025, changing to up to 12 days per calendar year in 2026, paid jury duty, short-term disability & long-term disability, and basic life, AD&D, and optional voluntary life. The work life benefits include optional flexible spending accounts for healthcare and dependent care, educational assistance, various rewards and recognition programs and position specific stipends. For more explanation of the district benefits please visit our benefits website www.mychelanpudbenefits.org.
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The Service Desk Analyst II provides onsite intermediate-level IT support as the first point of contact for technology-related incidents and service requests. Building on the foundational responsibilities of the Analyst I role, this position resolves moderate to high-complexity technical issues, fulfills service requests, and maintains accurate documentation within the IT Service Management system. The Analyst II delivers high-quality, responsive technical support while assisting onsite and remote employees and contractors, mentors junior team members, advocates for new technology adoption, and contributes to process improvements, bridging technology and user needs across the organization. Qualifications
Applicants are required to submit a combined cover letter and resume in one PDF document. In your cover letter, highlight the following as it relates to your qualifications and interest in the position: What interests you about this role and working at Chelan PUD? Summarize your relevant professional experience. Highlight 3--5 technical or customer service skills you excel at or are most proud of. Identify 1--3 areas where you are looking to grow, especially in relation to the essential functions of this role. Incomplete materials will not be considered. To expedite the application process, combine your cover letter and resume into one PDF document before applying and upload electronically when requested in the online application process. This position is OPEN UNTIL FILLED and applicants are encouraged to apply immediately. The first review date for application materials is scheduled for February 18, 2026. Interested parties are also invited to contact Human Resources at joblist@chelanpud.org to discuss the position. Salary Range
The starting salary range for the Service Desk Analyst II position is $61,920 - $77,400 (based on qualifications). With tenure and strong performance in this role an employee may earn up to a maximum of $92,880, annualized. The starting salary range for the Service Desk Analyst III position is $73,040 - $91,300 (based on qualifications). With tenure and strong performance in this role an employee may earn up to a maximum of $109,560, annualized. Introductory Period: New employees holding regular positions must complete an introductory period of twelve months. Benefits
In addition to competitive wages Chelan PUD employees also enjoy outstanding benefits which include zero-cost employer-funded medical, dental, and vision healthcare benefits, access to the employee assistance program, a VEBA health reimbursement account, and long-term care. Washington state retirement PERS participation and optional 457 plan participation with an employer matching 401(a) plan. Leave, life & disability benefits including paid leave starting at 21 days per calendar year up to 35 with tenure, 11 paid holidays per calendar year in 2025, changing to up to 12 days per calendar year in 2026, paid jury duty, short-term disability & long-term disability, and basic life, AD&D, and optional voluntary life. The work life benefits include optional flexible spending accounts for healthcare and dependent care, educational assistance, various rewards and recognition programs and position specific stipends. For more explanation of the district benefits please visit our benefits website www.mychelanpudbenefits.org.
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