Customer Service Representative (CSR) - Lampton Love

divh2Customer Service Representative (CSR) - Lampton Love/h2pPosted 31-Dec-2025 (CST) in Philadelphia, MS, USA. Pay dependent on experience. Hourly. Full Time. Medical, dental, vision, life, 401K, paid time off, holidays, propane discount./ppPosition Title: Customer Service Representative/ppReports to: Branch Manager/ppStarkville Gas, a Lampton Love company, in Choctaw, MS is a family-owned business with more than 70 years of experience serving homes and businesses across the Southeast. With over 30 locations in 5 states, we are a relationship-driven organization built on strong connections with our employees, customers, and communities. As part of the Ergon family of companies, we combine the responsiveness and personal touch of a family business with the resources and professionalism of a larger organization. Our culture emphasizes safety, integrity, and teamwork, and we are dedicated to supporting employee growth while delivering exceptional service./ppJob Summary: Based in Choctaw, MS, our Customer Service Representatives play a vital role in shaping the customer experience and representing our company through every interaction. CSRs assist customers by answering incoming calls, addressing questions and concerns, processing payments, and creating propane delivery orders with accuracy and professionalism. You will also support daily office operations through tasks such as filing, scanning, and data entry. This position requires a calm, friendly, and solution-oriented approach, even in challenging situations, to ensure each customer receives exceptional service./ppKey Responsibilities:/pulliAnswer incoming phone calls in a courteous and professional manner/liliRespond to customer questions, concerns, and requests accurately and efficiently/liliMaintain a calm and helpful attitude, even in challenging situations/liliPerform general office duties such as filing, scanning, and data entry/liliCreate propane deliveries after obtaining information from customers/liliAccept cash, check, and credit card payments from customers/li/ulpQualifications:/pulliHigh school diploma or equivalent required/liliStrong verbal and written communication skills/liliFriendly, patient, and professional demeanor/liliAbility to handle multiple tasks at once/liliBasic computer and typing skills/liliExperience with Microsoft Office (Excel, Word, Outlook)/liliExperience with Cargas Energy or similar energy/propane software is a plus/liliPrior customer service experience is a plus/li/ulpWhat We Offer:/pulliCompetitive pay/liliMedical, Dental, Vision Life Insurance/lili401 (k) with company match/liliPaid time off (PTO)/liliEmployee propane discount/liliStability, support, and room to grow/li/ulpAt Ergon Inc., we live by our core values:/pullistrongEmpowered Service:/strong Together, were committed to delivering unparalleled service. We do whats right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service./lilistrongSelfless Leadership:/strong We lead with compassion and put those around us before ourselves. We dont say were the experts; we demonstrate it through technical expertise, category innovation and care for what we do./lilistrongPurposeful Growth:/strong We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way./lilistrongRespectful Relationships:/strong And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And were united by our shared values, always forging respectful relationships./li/ulpCome join the team! Must be able to pass a pre-employment drug screen and background check. A clean MVR is required./ppWe are an EEO/AAP employer./ppJob Role: Customer Service Representative/ppLocation: 106 Choctaw Town Center, Choctaw, MS 39350/ppEmployment offer contingent upon pre-employment drug test, background check, and MVR./p/div